thats what i have read as well..
so basically the tech support went over my place just this afternoon, and did not found any fault over my line in my place, it could be on the switch it self...
i've been reading a lot about this stuff. and basically everything points to the SNR that I have.. upon looking at the figures above, i have a fairly good downstream snr but its the opposite with the UPLOAD SNR... the tech said it shouldnt go below 6db..
i'll call them again..
and thanks roco for welcoming me back..