pothound

You mean the 'final' server I need to get too? The one the Call Center is using? That one is in Germany.

Just traced it again, and just got off the phone with the tech from the ISP. He said, they have no idea, what is going on... Hm...

Ok I run the trace again, they are 1.5 hours appart. Is that enough?

Thank you, will do and post. Starting to understand a bit more.....

I think it is the PING to the final destination. Working for that Call Center I have to access their server. If the PING is high it takes a long time until people hear me or certain sites open at my end. Those sites are crucial as there is info I have to relay very fast when answering the phone. The European Call Center Tech said, the ISP has to do some re-routing. The ISP here tells me they are looking into it, and it would be extremely difficult and bla bla bla. So I am starting to loose hope.... If you look at my tracert to that German server, the first 10 lines are all here in our little island. And I feel it is taking far too long to get anywhere. No?

Thank you!

Thank you so much for looking into this. Yes that is the network here, Columbus Networks. And for me as a non-expert it feels there is already an issue here on the island. Just a question on how to get this accross to the ISP. Working on this since about 10 days. The route looks similar all the time. I really think Columbus has an issue. I am connected with an Ethernet Cable. A technican I trust, was here and checked everything. He said my set-up looks fine.

That would be terrific! Thank you for the warm welcome!

Hey Everybody I work for a Call Center and have not a big clue of PINGs and traceroutes etc. However the PING is poor and the European Call Center tells me, my ISP is able to do something to improve it. The ISP however seems to be a at a loss. I hid the server in Europe. The first IP is mine. Up to line 10 are all IP adresses from my ISP. So in my point of view - which of course is just the opinion of a non-expert - they could do something to improve which would then help lower the final ping. Is this wrong thinking? And I am quite worried, that line 2 is already timing out. Hope you can shed some light on this issue. Thank you all!

Waving from the sunny Island of Grenada. It is lovely to be far away from bigger lands unless it comes to Internet. 😆 Hope to find answers here with regards to my PING issues. My ISP seems to be lost... pothoun