I understand that there will be times that the network does not work, due to weather in your location or the earth station. I pay for 1.0mbps download and 200Kbps for upload. I understand there will be times its slower but less than 1/2 the stated speed?? Thats crazy, I need the internet to do what I do for Veterans. What I don't understand that is, it was stated that the Dishnetwork/Wildblue system is overloaded buy their call center and they are still selling service???????I have been told this by their reps when I have called in. I stopped calling in because its the same stuff all the time. I am not STUPID, I understand the system when you are overloaded, than you should work to reverse the problem. Its not my problem its theirs. I am not trying to cause trouble I am just trying to get a better understanding of why and when will they correct the problem. One more question if you are a Wildblue tech, put yourself in my shoes. Would you feel good paying for Dish's Gold level and at night your down load speeds are ALWAYS below 500kbps or lower.. I could understand a drop but thats abit much. would you not say???? All is ask is would someone with Dish/Wildblue LOOK INTO THIS CONSTANT PROBLEM. Thank you