FallowEarth

My apologies. This is how I interpret your traceroute: 1 <1 ms <1 ms <1 ms 192.168.1.1 [router] 2 39 ms * 37 ms 10.13.15.1 [modem] If that's not the case, I'd give your ISP a call to investigate the packet loss early in the route out from your PC.

The ping is showing consistent packet loss, and the router is pointing to an issue with the connection between your router (on the first hop) and your modem (on the 2nd). Are you able connect directly to the modem via ethernet and perform the same tests again for comparison?

When I log into the admin page of my router, I go to Tools and there is a network ping test which allows me to enter a URL or IP address, and my router then sends a ping to that host and tells me if it is able to get through. If you could find this, it would tell you if the router is getting the proper signal and able to send/receive data from the internet.

This topic has been moved to Smart Bro (Wi-fi). [iurl]http://www.testmy.net/forum/index.php?topic=21833.0[/iurl]

When you are connecting through the router, does the admin page show that the router is registering an IP address from the modem? Is there a ping utility on the router that you can use?

I'm sure I could go fishing through the archives for this, but.... What kind of internet do you have? What make and model of router do you have?

Hello and welcome, krappamc. A few questions: How are you downloading? Where are you downloading from? Are you using a router? Firewall? Can you provide a speedtest for us?

The only thing I can think of is that the upstream power level, labelled "Upstream transmit signal power" may be a bit high, which can cause problems syncing to the CMTS.

Hi Samwise and welcome! When you hook up the laptop to the router, do you know if it is connecting? If you are using Windows XP it should tell you in the system tray (bottom right) something like "Wireless Connection | Status: Connected". Otherwise, you can check by going to 'Network' from the Control Panel. Knowing this is a good point begin to troubleshoot your issue.

That sounds like 1 of 2 things: hardware or signal issue. Mostly likely a signal issue. Hopefully they fix you up on Friday.

Sorry, I wasn't very clear. To access "CMD" click start > run > and type cmd in the "Open:" field. This will bring you to the command prompt (like MSDOS). Then try the commands I put above, ping and traceroute. You can copy from CMD by right-clicking the screen and choosing "Mark". This allows you to highlight text. Then press enter to copy the highlighted text so you can paste back here. Welcome, btw, to TMN!

cappy -- Looks like the first hop in your traceroute shows trouble. Using a router? If so -- what kind? using wireless? If not using a router -- post up your modem stats (http://192.168.100.1/) and/or call your ISP and let em know about your latency issues!

ronss -- Were you able to determine whether your speed loss issues were due to problems with your router, or with Cox?

This topic has been moved to Smart Bro (Wi-fi). [iurl]http://www.testmy.net/forum/index.php?topic=21789.0[/iurl]

A few questions come to mind: How long has your modem been online? Do you keep your modem near any other electronic devices (ie. monitor, TV, router, computer)? Are you connecting wirelessly with your laptop to a router? What are your laptop stats? What kind of router are you using? Did you buy it new or refurbished? Can you show me a traceroute: (from cmd) tracert testmy.net -d and also a 50 hop ping (from cmd) ping testmy.net -n 50 I need to see something with some consistency rather than snapshots of your network state. I'd love to help you out. Let me know if you have any questions.