New Modem

[stark21]

not sure if I have this in the right spot or not but right now I have a webstar dpc 2100 series cable modem and I am supposed to get 10 meg and 800 upload but I am at about 5-7 meg right now and have been for awhile. I was thinking it was the modem cause I have try changing all settings and to no avail. so the question is would the Motorola 5120 or 5100 be a better modem. thanks for any advice

[brock01]

what was the speed of your old modem?

[Ryan314]

What internet service provider? just curious.

[coknuck]

I have the same modem (webstar dpc 2100 series) and I could only get about 3.2 Mbps. then I played with a lot of Van's settings and jumped to 5.9 Mbps on a 2992 kB test now I get 4.5-5.1 Mbps on the 5883 kB. So play with cablenut setting by Van they work.

[stark21]

the ISP is Prolog www.ptd.net the modem is supposed to be caple of atleast 30 megs but of course I don't have that kinda of speed lol.. what's odd is my ping times avg 31ms so I am good there and uploads are find just my downloads tech guys are coming out to the house again with there laptop to test some things so hopefully they can see if it's the modem or something out.

[GlocknLoad]

If you're getting a new modem, make sure it's a Docsis 2.0 version, streams voice, data and media better.

[stark21]

just got the Motorola SB 5120  called cable and ISP with the new MAC ID and when I connect the cable line and the other lines it goes through the normal process then when it's done it just flash the power light even but the other lights are all solid green. not sure what the problem is unless cable company hasn't updated with the new Modem Mac ID

[FallowEarth]

just got the Motorola SB 5120  called cable and ISP with the new MAC ID and when I connect the cable line and the other lines it goes through the normal process then when it's done it just flash the power light even but the other lights are all solid green. not sure what the problem is unless cable company hasn't updated with the new Modem Mac ID

Call your ISP.  Flashing power light is reserved for account/provisioning issues.

[stark21]

yep that's all it was just wasn't updated yet now it's working but of course it didn't help with my speed problem oh well

[FallowEarth]

Have you gone through the sticky?  http://www.testmy.net/forum/t-2097

[stark21]

yeah I have tried multiple of things and I think the problem is I get dumb pauses that cause my speed to drop if I didn't get the pauses I would be at 9 to 9.5 meg from my 10 meg connection.

[stark21]

here is the tracert

Microsoft Windows XP [Version 5.1.2600]

© Copyright 1985-2001 Microsoft Corp.

C:Documents and SettingsHP_Owner>tracert testmy.net

Tracing route to testmy.net [67.18.179.85]

over a maximum of 30 hops:

  1    18 ms    27 ms    7 ms  10.229.92.1

  2    11 ms    21 ms    14 ms  feed0-atm009.tnk.ptd.net [24.229.48.121]

  3    21 ms    31 ms    33 ms  gateway2-atm4-0-0-320-sm22tnk.sm.ptd.net [207.44

.125.1]

  4    36 ms    29 ms    25 ms  POS4-1.GW2.PHL6.ALTER.NET [157.130.43.33]

  5    40 ms    25 ms    24 ms  0.so-7-0-0.CL2.PHL6.ALTER.NET [152.63.37.178]

  6    61 ms    61 ms    60 ms  0.so-3-0-0.XL2.DFW13.ALTER.NET [152.63.96.26]

  7    80 ms    61 ms    67 ms  POS7-0.GW1.DFW13.ALTER.NET [152.63.103.89]

  8    76 ms    57 ms    67 ms  theplanet-gw.customer.alter.net [157.130.143.226

]

  9    57 ms    59 ms    58 ms  vl31.dsr02.dllstx3.theplanet.com [70.85.127.30]

10    59 ms    61 ms    61 ms  vl42.dsr02.dllstx4.theplanet.com [70.85.127.91]

11    67 ms    71 ms    62 ms  gi1-0-2.car17.dllstx4.theplanet.com [67.18.116.8

5]

12    85 ms    63 ms    71 ms  85.67-18-179.reverse.theplanet.com [67.18.179.85

]

Trace complete.

also my modem signal levels are

SNR is 34Db

Power level for downstream is 12 Db

Upstream is 40Db

[FallowEarth]

The first hop is a bit high (should be <10).  Are you using ethernet or USB?

Power levels look ok...SNR is a bit low, but not critical.  I like to see mine >39.

[stark21]

using on board ethernet not sure if I got a new ethernet card if that would help just odd since I just can't figure out those pauses but if that latency is high is there any way to fix that or is my latency good

[FallowEarth]

Try forcing the duplex to 10/half.  From device manager, right-click your NIC and select properties, go to the advanced tab, and set it accordingly there.  Then reboot your PC, run another traceroute and another speedtest.

[stark21]

I have 10T base and 10T/Full duplex as options do I just select 10T base and of course the 100 meg one too but I just listed the 10 meg selections

[FallowEarth]

Nothing that says Half Duplex?  Then I'd just go 10baseT, yeah.

[stark21]

ok here are the results with just 10 meg select on ethernet. speed seems to work this time around but I will do a couple do see if its stays around that.

Microsoft Windows XP [Version 5.1.2600]

© Copyright 1985-2001 Microsoft Corp.

C:Documents and SettingsHP_Owner>tracert testmy.net

Tracing route to testmy.net [67.18.179.85]

over a maximum of 30 hops:

  1    14 ms    13 ms    7 ms  10.229.92.1

  2    20 ms    18 ms    16 ms  feed0-atm009.tnk.ptd.net [24.229.48.121]

  3    44 ms    39 ms    22 ms  gateway2-atm4-0-0-320-sm22tnk.sm.ptd.net [207.44

.125.1]

  4    30 ms    25 ms    27 ms  POS4-1.GW2.PHL6.ALTER.NET [157.130.43.33]

  5    25 ms    34 ms    29 ms  0.so-7-0-0.CL2.PHL6.ALTER.NET [152.63.37.178]

  6    75 ms    67 ms    59 ms  0.so-3-0-0.XL2.DFW13.ALTER.NET [152.63.96.26]

  7    63 ms    58 ms    59 ms  POS7-0.GW1.DFW13.ALTER.NET [152.63.103.89]

  8    63 ms    60 ms    69 ms  theplanet-gw.customer.alter.net [157.130.143.226

]

  9    59 ms    59 ms    74 ms  vl31.dsr02.dllstx3.theplanet.com [70.85.127.30]

10    63 ms    61 ms    61 ms  vl42.dsr02.dllstx4.theplanet.com [70.85.127.91]

11    60 ms    58 ms    61 ms  gi1-0-2.car17.dllstx4.theplanet.com [67.18.116.8

5]

12    66 ms    63 ms    69 ms  85.67-18-179.reverse.theplanet.com [67.18.179.85

]

Trace complete.

:::.. Download Stats ..:::

Connection is:: 8343 Kbps about 8.3 Mbps (tested with 5983 kB)

Download Speed is:: 1018 kB/s

Tested From:: https://testmy.net  (main)

Test Time:: 2006/03/08 - 10:13am

Bottom Line:: 149X faster than 56K 1MB Download in 1.01 sec

Diagnosis: Awesome! 20% + : 110.74 % faster than the average for host (ptd.net)

Validation Link:: https://testmy.net/stats/id-TIMYJ7U5H

[FallowEarth]

That's looking better, 1st hop is still a bit high though.  Have you tried a different ethernet cable?  Otherwise, It may be in your interest to get a PCI NIC before you see that resolved, if you're really worried about it.  It could be that your onboard NIC gets hot when your computer is running for a while.  Try turning off your computer for an hour or so, then try another speedtest and traceroute.

Other factors that could cause this are electromagnetic interferences from other devices in your home.  Basically anything that is electrical emits a field of energy that can affect how other devices within the vicinity operate.  Try separating your cable modem from any other electrical devices by about 3-6 feet if possible, and see if the 1st hop of your trace is any better after that.

Otherwise, software and running processes on your PC can cause your speedtest to be lower.  Try eliminating startup processes that you don't need.  Turn off your firewall, real-time protection, IM's, and any other downloads when you are performing a speed test to see best results. 

Also, play around with a few different cablenut settings, from VanBuren's custom files, and see what works best for you.

[stark21]

yeah I thought about getting a pci ethernet card and see what happens. I did by new cat5e cable but I also have cat6 laying around.. hopefully I can get this fixed. but thanks for your help it is greatly appreciated.

[FallowEarth]

yeah I thought about getting a pci ethernet card and see what happens. I did by new cat5e cable but I also have cat6 laying around.. hopefully I can get this fixed. but thanks for your help it is greatly appreciated.

No problems.