clownfish Posted August 7, 2006 CID Share Posted August 7, 2006 so I talk to a verizon rep. give them my address and all, and she tells me that I can get dsl here at 3M/768. I order a phoneline and then order the 3M/768 package online. My dsl started last week and I notice my speeds are capped at 1.5M/384. I call verizon and they tell me that 1.5M/384 is the max speed I can get for my line. wtf! Verizon also tells me that the 3M/768 and 1.5M/384 have the same price at $29.95 for a year contract. LOL. I think its very sneaky of Verizon to promote there 3M/768 package online (they don't even mention a 1.5M package) eventhough many customers will only get the 1.5M/384 speed at the SAME price. Is there anything I can do about this or I am just better off getting cable again. btw I live in West Covina which is part of Los Angeles County. :::.. Download Stats ..::: Download Connection is:: 1316 Kbps about 1.32 Mbps (tested with 1496 kB) Download Speed is:: 161 kB/s Tested From:: https://testmy.net/ (Server 1) Test Time:: 2006/08/07 - 1:34pm Bottom Line:: 23X faster than 56K 1MB Download in 6.36 sec Tested from a 1496 kB file and took 9.313 seconds to complete Download Diagnosis:: May need help : running at only 22.68 % of your hosts average (verizon.net) D-Validation Link:: https://testmy.net/stats/id-Z2VDJ08F6 User Agent:: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 2.0.50727) [!] Quote Link to comment Share on other sites More sharing options...
amc11890 Posted August 7, 2006 CID Share Posted August 7, 2006 i cant even get the 1.5 package. I was told on the phone at one point that i could get the 3m package and they would upgrade it in a few days, a few weeks went by i called to ask if they could upgrade me again now they say no. A few months later( im on the 1.5 package) i call them becuase i am having problems with it disconnecting a lot and a tech comes over and tell me that i am to far from the central station to get 1.5 so he put me down to 768 Quote Link to comment Share on other sites More sharing options...
cholla Posted August 7, 2006 CID Share Posted August 7, 2006 All of us are guilty of this including me.Either we really have no contract we can provee or made a electronic one we don't have a copy of. The point is get a written contract if the won't give you a written signed contract then they probably can't provide what they claim. I know most won't guarantee the speed you are charged for but if they don't on a constant basis & you can prove it you can break the contract.You might even get some money already paid refunded.but probably not more than that. Quote Link to comment Share on other sites More sharing options...
Jodokast96 Posted August 10, 2006 CID Share Posted August 10, 2006 That Verizon plan is for speeds "up to 3/768". The key there being "up to". If your line cannot support 3mb speeds, they provision you at 1.5/384. The 1.5 is not an actual plan, just a different provisioning of the 3 plan. You can call and complain as much as you want, but there is little chance of getting a lower price. Quote Link to comment Share on other sites More sharing options...
tommie gorman Posted August 10, 2006 CID Share Posted August 10, 2006 clownfish how much was your cable and speeds before? And welcome to the forum. Quote Link to comment Share on other sites More sharing options...
dlewis23 Posted August 10, 2006 CID Share Posted August 10, 2006 That Verizon plan is for speeds "up to 3/768". The key there being "up to". If your line cannot support 3mb speeds, they provision you at 1.5/384. The 1.5 is not an actual plan, just a different provisioning of the 3 plan. You can call and complain as much as you want, but there is little chance of getting a lower price. thats the biggest bunch of BS ever, they really need to start a 1.5mb plan for things like this. Quote Link to comment Share on other sites More sharing options...
clownfish Posted August 10, 2006 Author CID Share Posted August 10, 2006 clownfish how much was your cable and speeds before? And welcome to the forum. I was paying about $50 for 3M/768 for charter cable before. Speeds were ok but during peak hours (6pm-11:30pm) I would literally get like a dl speed of 450kbps. Needless to say I would ping 300-400 in games. That's why I switched to dsl, only now I have a new headache. o well Quote Link to comment Share on other sites More sharing options...
tommie gorman Posted August 10, 2006 CID Share Posted August 10, 2006 I would go back. If it was me. Quote Link to comment Share on other sites More sharing options...
ajb62787 Posted August 11, 2006 CID Share Posted August 11, 2006 And Verizon's 1.5 Mbps is only $17.95 NOT $30 3 Mbps is $37.95 w/o a verizon phone package $29.95 w/ a verizon phone package No Matter where you live it should be the same price. Quote Link to comment Share on other sites More sharing options...
tommie gorman Posted August 11, 2006 CID Share Posted August 11, 2006 Probably so, but remember that the hired help, the equipment, etc... cost different to operate in different areas. Just a thought. Quote Link to comment Share on other sites More sharing options...
daman4469 Posted August 13, 2006 CID Share Posted August 13, 2006 I know when I signed up in February of 2005 there WAS a 1.5M package, then shortly thereafter they changed that package to the 3.0M package. Sneaky Verizon indeed, I waited for 2 months without seeing my speed change, and called them...they said that they don't change a customers speed, even if it is faster for the same price, unless the customer calls. Anyway, I called to get the 3.0M for the same price(my throughput speeds are really good too, around 2.9M, and I'm 2 miles from the remote terminal), and waited weeks for it. I called and on several occasions scheduled a Verizon tech to come and check things out. 3 times I was stood up. Finally, I called and said that if I didn't get what I agreed to pay for, I was going to cancel my service, call the Better Business Bureau, and tattoo their reputation as much as a could, as well as get Earthlink DSL so that I still used their equipment but didn't pay them for it( IEEE used to not allow ISPs to restrict their equipment from others, such as telephone lines, routers, etc.). Needless to say, there was a Verizon tech at my house the next morning at 9:15 AM. Perhaps you could try being dirty too. Quote Link to comment Share on other sites More sharing options...
tommie gorman Posted August 13, 2006 CID Share Posted August 13, 2006 Welcome to the forum daman4469 "Perhaps you could try being dirty too." works well. But I would call it "Playing it smart." Quote Link to comment Share on other sites More sharing options...
daman4469 Posted August 13, 2006 CID Share Posted August 13, 2006 haha yea, good call, tommie....ur way is a much better way to put it! Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.