maddoghunter Posted October 2, 2006 CID Share Posted October 2, 2006 hi there guys and gals,ive got a bit of a problem with a neighbours pc,i cleaned his pc up using ccleaner,spybot,ect but when i was doing this i noted he didnt have the sp2 download from microsoft,and a few other downloads and fixes,when i asked him why he said that his brother told him all these updates were slowing his pc down,so his brother removed them,he has windows xp home,another thing he told me was tht he couldn't get his printer and scanner working when he had the sp2 installed previously, ok the problem is he has downloaded all the updates for his pc again including sp2,,,,,,,and sure enough his printer and scanner doesn't work,the drivers for the scanner and all that was installed again.any help on wot maybee happening!!!!as his kids need the printer and scanner for homework!!!!!!!he was gonna take sp2 out his pc again but i said i know the pepole who will fix it YOUS GUYS Quote Link to comment Share on other sites More sharing options...
Swimmer Posted October 2, 2006 CID Share Posted October 2, 2006 That is interesting... I have seen sp2 slow down computer that have been patched to hell then upgraded instead of doing a clean install and just applying sp2 right away.. What type of printer/scanner does he have? I know some hardware will only function correctly on SP2 machines, like most of creative's sound cards. Quote Link to comment Share on other sites More sharing options...
Shug7272 Posted October 2, 2006 CID Share Posted October 2, 2006 Yea I was gonna say clean install. Then update to sp2, then install drivers. That is odd. I have never had a prob like that. Hope someone has a good fix. What is happening with the printer scanner in the device manager page. What is it showing? Quote Link to comment Share on other sites More sharing options...
maddoghunter Posted October 2, 2006 Author CID Share Posted October 2, 2006 hi guys thanks for getting back to me,my freind isnt home from work yet,i will post everything yous asked for as soon as,thanks maddog :D :D Quote Link to comment Share on other sites More sharing options...
maddoghunter Posted October 2, 2006 Author CID Share Posted October 2, 2006 ok guys heres an update,,,,the scanner is a packardbell diamond 1200plusv10,i tried uninstaling from pc but it wont let me,also when the pc starts it says there a problem with the driver or someit,so i tried unistalling with easy cleaner tht wouldnt let me,but it did let me deleit it,but tht was no good cause when i restarted the pc the scanner was still there,my freind told me his brother had same problem,but he went out and bought a new scanner, Quote Link to comment Share on other sites More sharing options...
maddoghunter Posted October 2, 2006 Author CID Share Posted October 2, 2006 oh another thing when i deleited the programme with easy cleaner,i tried instaling with the driver cd for scanner it got half way throw then said it couldnt continue cause there was something missing from files Quote Link to comment Share on other sites More sharing options...
ispgeek Posted October 3, 2006 CID Share Posted October 3, 2006 Okay....I think I know what you may have done....let me guess...you left the scanner connected to the pc even after installing the new XP. Problem is that this scanner is a USB device and like many USB devices XP will attempt to load what it thinks is the correct driver for it. When you try to install the software after the fact, it chokes because of the bogus driver already loaded. Go into device manager and see if you have devices in the OTHER section that show to be partially loaded. If so...disconnect the scanner and then uninstall all the "OTHER" devices. Reboot and then go back and install the device software again. After the device drivers are installed then reconnect your scanner....with a little luck that will be it. Quote Link to comment Share on other sites More sharing options...
ispgeek Posted October 3, 2006 CID Share Posted October 3, 2006 Here is the latest software/driver for the scanner http://support.packardbell.com/global/item/index.php?i=platform_scannerdiamond1200plus&g=2000 As well as the patch for SIS chipsets. Quote Link to comment Share on other sites More sharing options...
maddoghunter Posted October 3, 2006 Author CID Share Posted October 3, 2006 thanks ispgeek wow!you sure know ur stuff,im gona try tht if it works ill be happy,and thank you for the latest software driver for scanner,i will let you know how i get on later Quote Link to comment Share on other sites More sharing options...
Voltageman Posted October 3, 2006 CID Share Posted October 3, 2006 There is also a way to incorporate sp2 into his original xp disk.... http://www.theeldergeek.com/slipstreamed_xpsp2_cd.htm Its rather easy, and then sp2 is already on the install disk. Quote Link to comment Share on other sites More sharing options...
maddoghunter Posted October 4, 2006 Author CID Share Posted October 4, 2006 well done guys everything went well all fixed Quote Link to comment Share on other sites More sharing options...
ispgeek Posted October 4, 2006 CID Share Posted October 4, 2006 G well done guys everything went well all fixed Glad it all worked out okay.... Quote Link to comment Share on other sites More sharing options...
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