A Final Farewell

[rjventre]

I live in rural Southern Louisiana and I thought we would never be able to get broadband. Well, to my surprise in 2005 I found out about HughesNet. We ordered it and I was so excited, we were finally joining the rest of the world. After 3 years of continuous problems and listening to tech support say their famous phrase, "speeds are not guaranteed", I am finally saying goodbye to Hughes. My neighbor decided to start his own internet company. So, I signed on about 3 hours after he launched it and he was at my house the very next day to install it. With hughes on the Small Office plan at $100 a month, our speeds were about 850 Kbps down, 225 Kbps up, and 1100 ms ping times. Our new internet is $60 a month and our speeds are staying about 2--2.3 Mbps down, 1--1.2 Mbps up, and 20--30 ms ping times. We are using a 900MHz Motorola Canopy system and my neighbor connects to the internet at his tower through a fiber connection. Since HughesNet screwed myself (and many others) over for almost 3 years, I just want to say rot in hell Hughes!!! I have acquired several phone numbers for Hughes over the years and I hope they will help those poor souls still stuck with them. So, here they are:

                                    Executive Customer Care Center 1-866-636-0012 (requires a PIN)

                                    Network Operations Center (NOC) 1-301-601-7205

                                    Corporate Office Switch Board (call this # and ask for the Executive Customer Care Center if you don't have                             

                                    a PIN) 1-301-428-5500

                                    Advanced Tech Support (requires a PIN if u are not on the business plans) 1-866-819-0165

                                    Installer Tech Support 1-866-889-3234

                                    Tier 4 Tech Support 1-866-859-2275

Hope these numbers help.

So long and farewell to the HughesNet forum,

RJ

[tommie gorman]

But do not forget there are other parts of the forum also.    We'll leave the light on and the door ajar. And yes an extra cold drink in the fridge, Come back more if you get a chance. Good deal you kicked the habit. 

[sparky]

Good job..... I am very happy for you, another satisfied Hughesnet customer gone.... DID I say Satisfied?

Take care Buddy! enjoy the high speed life hughes can only dream about.