JoeOtto Posted February 19, 2005 CID Share Posted February 19, 2005 Has anyone here had the DHCP server in their DW6000 stop working? A couple of months ago, I had no connectivity on any of my networked computers. When I checked into it, the machine had the default 169.*... IP address assigned to it. For a fix, I assigned IP addresses manually on the machines. I tried resetting the DW600 about 1000 times, dreading calling DW support. I finally did. First level support did not know what DHCP was and didn't understand what I was talking about. (Typical "did you check your proxy settings BS) They actually referred me to a forum site to check my TCP/IP settings! UGH. They would not give me to Level II support until I did that. Gave me a ticket number, told me to try it, and if it didn't work, call back. I waited 20 minutes, did nothing, and called them back. I got to Level II support. They stated they had never heard of that happening before. They did a full reset on my modem and we had to go through the recommissioning process. No big deal. It still wasn't fixed. They then gave up on me, apparently. Because I HATE calling support for DW, I just went and dumped $50 on a Linksys router and set it up to do DHCP for my network. I was perfectly happy having the DW6000 do it for me without the router. Has anyone had this problem? Is there a way to get into the software on the DW6000 and force the DHCP server to start? I have read extensively on sites that have hacks to get into the programming of the modem, but nothing has mentioned anything about DHCP. Any ideas are welcomed. Quote Link to comment Share on other sites More sharing options...
rlh24 Posted February 19, 2005 CID Share Posted February 19, 2005 I can not help with your particular issue. However I can give you a link to a utility that will reset you DW6000. You can get it here. http://www.datastormusers.com/reset6000.cfm Quote Link to comment Share on other sites More sharing options...
JoeOtto Posted February 19, 2005 Author CID Share Posted February 19, 2005 I have been using Reset6000 ever since I got it. Resetting the device does not reset the DHCP portion. In the advanced settings, there is a view "DHCP Server Statistics". When you bring that up, it states "Not Running" I have tried to mull through all the commands you can send the appliance, but none seem to fit the bill. Quote Link to comment Share on other sites More sharing options...
sparky Posted February 20, 2005 CID Share Posted February 20, 2005 Contact level 2 support, they speak english and are based in the USA! hwo about that, sounds like they may need to either do a reset there end or change out your box... Heres there phone # 1-866-819-0165 Pin # 298582 Quote Link to comment Share on other sites More sharing options...
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