Col.K0rn Posted October 27, 2009 CID Report Share Posted October 27, 2009 Howdy all, I'm a new member to the board. I was directed to this board to do a speed test by 1 of my ISP's (that's right, I have 2 at the moment, other post will be why I have 2) Wild Blue... so, my speeds suck. I decided that I would call AT&T to see if DSL is available in my area. My wife's grandmother lives 2 miles from us, and it just so happens that there's several 'boxes' about 5k feet away from her house at the end of the road. Lucky woman, I think the "boxes" are DSLAM units. I'm approximately 2 miles from a major highway, where if you make a right turn, and head north about 1/2 mile, they just installed another 'box' at an intersection, and I know that they buried about 15 miles of new fiber over the past few months. So I've been seeing all this development around me, yet when I call Customer NOService, they tell me that it's not available at my residence. Their website says that it is, and the humans I speak with say it's not. I asked multiple times for someone to connect me with someone who might be interested to hear about customers in the area who want the service; a waiting list even. Nobody hears that, and I feel like I'm not being heard. I filed a complaint with the FCC, and stated that I can't get an answer from them since it seems like it's available everywhere around me, except to my house! I hoped that might get some attention of someone who might pay attention. Well, about a week later, I got a copy of the complaint that I filed, and in another week, I got a call from someone in the CS department. She told me "Our Engineering department had a look at the installation in your area, and advised me that the copper lines are old. There are no plans to upgrade/enhance in your area. Sorry." What a load of crap. There are houses in a metro area 30 miles north of me that were built in the 1920's that have aluminum electrical wires, and they have the audacity to tell me that my 7 year old house has "old copper"??? Anyways, I'm looking for the name of someone to stand on their desk, send e-mails, call and leave voicemails. etc. Any help you can provide is appreciated. Quote Link to comment Share on other sites More sharing options...
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