Jump to content

How do I get AT&T to listen???


Recommended Posts

Howdy all, I'm a new member to the board.

I was directed to this board to do a speed test by 1 of my ISP's (that's right, I have 2 at the moment, other post will be why I have 2) Wild Blue... so, my speeds suck. I decided that I would call AT&T to see if DSL is available in my area. My wife's grandmother lives 2 miles from us, and it just so happens that there's several 'boxes' about 5k feet away from her house at the end of the road. Lucky woman, I think the "boxes" are DSLAM units.

I'm approximately 2 miles from a major highway, where if you make a right turn, and head north about 1/2 mile, they just installed another 'box' at an intersection, and I know that they buried about 15 miles of new fiber over the past few months.

So I've been seeing all this development around me, yet when I call Customer NOService, they tell me that it's not available at my residence. Their website says that it is, and the humans I speak with say it's not. I asked multiple times for someone to connect me with someone who might be interested to hear about customers in the area who want the service; a waiting list even. Nobody hears that, and I feel like I'm not being heard.

I filed a complaint with the FCC, and stated that I can't get an answer from them since it seems like it's available everywhere around me, except to my house! I hoped that might get some attention of someone who might pay attention. Well, about a week later, I got a copy of the complaint that I filed, and in another week, I got a call from someone in the CS department. She told me "Our Engineering department had a look at the installation in your area, and advised me that the copper lines are old. There are no plans to upgrade/enhance in your area. Sorry."

What a load of crap. There are houses in a metro area 30 miles north of me that were built in the 1920's that have aluminum electrical wires, and they have the audacity to tell me that my 7 year old house has "old copper"???

Anyways, I'm looking for the name of someone to stand on their desk, send e-mails, call and leave voicemails. etc.  Any help you can provide is appreciated.

Link to comment
Share on other sites

Might you happen to have a DSL reseller in the area? 'Dry loop' or 'dark DSL'.

They might be able to tell you one way or another(don't sign anything before full confirmation, such as modem blinking happily away). Even though it is still AT&T that provisions the DSL connection. Unless you are in one of those places where DSL went around you.

You could also inquire as a potential business line customer(phone business number).  :wink2: A 'potential' home office, since you do not yet have a business number. Gets you past the screen reading drones. Note that your phone number and address may show on their screens as already having asked for DSL.

Also if you see an AT&T truck/tech in the area. Ask him/her. They know more than phone support on where the lines are. Or a slight wire direction change may allow you to be within the 15,000 foot limit.

Removal of a 'bridge tap', may bring results.


Bridged tap or bridge tap is a long-used method of cabling for telephone lines. One cable pair (of wires) will "appear" in several different terminal locations (poles or pedestals). This allows the telephone company to use or "assign" that pair to any subscriber near those terminal locations. Once that customer disconnects, that pair becomes usable at any of the terminals. In the days of party lines, 2, 4, 6, or 8 customers were commonly connected on the same pair which appeared at several different locations.

There are no active components in a bridge tap, just a

Link to comment
Share on other sites

Ummmm, filing a complaint with the FCC wont get you DSL any faster (or at all). That route is a waste of time.

I can not get DSL where I live either.  They said I was out of range, and the customer base versus cost is not justifiable....

Also, just because you see a DSLAM, it doesn't mean that its serving your address or your area.

Do, you might as well stop complaining, it isn't going to help . ..  :tickedoff:

Link to comment
Share on other sites

Do, you might as well stop complaining, it isn't going to help . ..  :tickedoff:

Well, it's not my point to come here and complain, even though sometimes the only reason that people join boards is to vent their frustration... I'm looking for those members who might have some contacts, have been in a similar situation and had success in resolving a situation that might be similar to mine.  I'm not afraid to have intelligent discussions with people who listen, and step over those who don't. :knuppel2:

I also never argue with an idiot. People can't tell which one is which from a distance.

Members of the Ruby Ranch neighborhood in Colorado did complain for a bit about a similar situation, and then they took action. Read about it here:---> http://www.rric.net/ If it comes to this, I'll do something similar. I've already put in a request to have a cell tower put on the property... then they'd have to run a head-end here... :smitten:

Thanks for the input zalternate. I had a situation like that at a previous address and my dB was horrid at the drop. Turns out I had 2 drops to the house, and both were on. 3 techs later, I finally got someone who wasn't a contractor, and I showed him what he needed to look at. Within 30 min, he found I had a dead loop on my street, cut some wires a few houses down, and "viola!" all was well. Except when it rained  :tickedoff:

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Unfortunately, your content contains terms that we do not allow. Please edit your content to remove the highlighted words below.
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Create New...