Grambler Posted May 12, 2012 CID Share Posted May 12, 2012 I am upgrading from a linksys wireless g router to a dlink dir-655 wireless n router. The new router will not connect to the internet, if i switch back to the old router all is ok. I have tried automatic and manual setup and nothing seems to work. Quote Link to comment Share on other sites More sharing options...
TriRan Posted May 13, 2012 CID Share Posted May 13, 2012 Modems need to learn a routers mac address have you tried resetting the modem after you plug in the new router? I use that same router Quote Link to comment Share on other sites More sharing options...
Grambler Posted May 13, 2012 Author CID Share Posted May 13, 2012 I have reset the modem each time I have switched the router. I have updated the firmware in the router to the latest. I am using a motorola surfboard modem. Any tips on manual setup? Quote Link to comment Share on other sites More sharing options...
TriRan Posted May 14, 2012 CID Share Posted May 14, 2012 okay so this is how i have my DIR 655 setup you might try manually entering in the other routers MAC address and have the router broadcast that one maybe the modem will like it better or have it use your computers mac address i recall having to do that when i first got the router Quote Link to comment Share on other sites More sharing options...
mudmanc4 Posted May 14, 2012 CID Share Posted May 14, 2012 Aside the great Tut Triran has made, which should have done the trick, I know charter used to offer DSL , would you be one of the lucky ? Quote Link to comment Share on other sites More sharing options...
TriRan Posted May 14, 2012 CID Share Posted May 14, 2012 Does motorola make surfboards for DSL? Quote Link to comment Share on other sites More sharing options...
mudmanc4 Posted May 14, 2012 CID Share Posted May 14, 2012 Probably not. Hence why we should insure we've read all of the above posting before making a post . Quote Link to comment Share on other sites More sharing options...
Grambler Posted May 14, 2012 Author CID Share Posted May 14, 2012 Emailed back and forth with D-Link tech support, router would not connect no matter what we tried. Ended up getting an RMA for the unit, going to try another one. I am on charter-cable not dsl, thank goodness. Quote Link to comment Share on other sites More sharing options...
Grambler Posted June 5, 2012 Author CID Share Posted June 5, 2012 Recieved router replacement. Hooked everyting up, performed setup - No Internet I can go to command screen and ping an address and it comes back good (pcakets sent=4, packets recieved =4, loss=0) Spent 2 hours on phone with D-Link tech support, they say it is a DNS problem, call your ISP get DNS addresses and call us back. Quote Link to comment Share on other sites More sharing options...
mudmanc4 Posted June 5, 2012 CID Share Posted June 5, 2012 Can you ping the modem through the router ? From a local wired machine. I know you said any , at the same time you mentioned pinging from within the router. Quote Link to comment Share on other sites More sharing options...
Grambler Posted June 5, 2012 Author CID Share Posted June 5, 2012 I was able to connect to the modem through the router for about 30 seconds then connection was interupted. 2nd call to d-link with no results. Going to RMA this and try another router. Quote Link to comment Share on other sites More sharing options...
mudmanc4 Posted June 6, 2012 CID Share Posted June 6, 2012 A second doa router is highly unlikely although not entirely unheard of. Try this: Leave everything connected as is , or how you have it now Disconnect the coax or incoming cable to the modem Restart the modem Connect to the modem through the router using 192.168.100.1 ( or your known modem IP ) What do you see that should be different and can you stay connected Quote Link to comment Share on other sites More sharing options...
TriRan Posted June 6, 2012 CID Share Posted June 6, 2012 Why don't you just use your Google or level3 dns servers the addresses are 4.2.2.1 and 4.2.2.2 or 8.8.8.8 and 8.8.8.6 Quote Link to comment Share on other sites More sharing options...
Grambler Posted June 6, 2012 Author CID Share Posted June 6, 2012 I could connect to the modems webpage for about 20-30 seconds, then the connection was no longer there. I tried multiple DNS servers, The router would not maintain communication with the modem for some reason. I now have a new Linksys N router, which was up and running within 5 minutes. Quote Link to comment Share on other sites More sharing options...
TriRan Posted June 8, 2012 CID Share Posted June 8, 2012 i'm kinda stumped man i really don't know what is going on Quote Link to comment Share on other sites More sharing options...
Grambler Posted June 18, 2012 Author CID Share Posted June 18, 2012 Not sure what was going on, that router and my Surfboard modem just did not work well together. I have been using the Linksys N router for a little over two weeks now with not a single hickup. Quote Link to comment Share on other sites More sharing options...
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