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help~~ Copier IR2420L

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Hi all,

anyone know about copier IR2420L

my issue is copy or printing using stack bypass away show " Load Correct Paper "

when copy or printing using tray 1 is fine no error

But i have setting the paper is correct ever i reset the copier IR2420L still same problem show " load correct paper " when i copy or printing using stack bypass 

 

thank for your help~~

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i got service manual ...

u want ? 

but i also do factory reset still same

Interesting, how did this start, random error or while changing the paper size, or adding paper ?

 My next move might be to remove the drawer tossing the error, after shutting the system down. Restart the system with the drawer removed, when you get the complaint , insert the drawer and set the default paper size you want for the drawer. 

 

If that does nothing then set the paper size to anything that stops the complaint. If this interferes with your requirements, you might consider changing another drawer (paper size) to what you need. 

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