TimS Posted December 23, 2015 CID Share Posted December 23, 2015 We have a continuing problem with streaming videos on Amazon Prime. After a few minutes, or several minutes, we get an Internet Connection error that says we cannot connect to Amazon Prime. This is when we're watching a show on our Samsung Smart TV. The same modem/router and the same television work find with Netflix. Does anyone else have this issue, and do you have any suggestions? Past attempts to work with Amazon left me with a tech support who wanted me to unplug the TV, unplug the router, put my finger in my ear, etc... I'd like to avoid repeating that if I can. Thank you, Tim Quote Link to comment Share on other sites More sharing options...
coknuck Posted December 24, 2015 CID Share Posted December 24, 2015 Sounds like they send their tech support to the same place Time Warner sends theirs. All Tech Supports are the same. Every once in a while you will get one that know shit from Shinola! Wish you luck! Quote Link to comment Share on other sites More sharing options...
TriRan Posted January 6, 2016 CID Share Posted January 6, 2016 Tbh the problem is most likely out of your control the only things you could check would be make sure the modem and router aren't having any issues check your modem logs see if there are many errors swap out the ethernet cable between modem and router and if you have a spare router try it out see if you still have the issue. It sounds like an outside issue though something probably along the connection route that is timing out mudmanc4 1 Quote Link to comment Share on other sites More sharing options...
mudmanc4 Posted January 6, 2016 CID Share Posted January 6, 2016 Amazons videos are a perk of prime, some people have no issues with it, others have poor quality. I might try setting the quality to less than HD Quote Link to comment Share on other sites More sharing options...
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