Xfinity is well frustrating

[spudler_t]

So of course these clowns want you to use their own servers to test your speed, I guess they assume if they have good speed to the local town but then have crap everywhere else that is ok?

My bi complaint is I started running iRacing ( for those going??) It is a racing simulation  ( not a game like Mario Cart or Gran Turismo it uses real telemetry , laser scanned tracks etc.

but lately ( I started running in january 2019) i have been noticing I blink a bit (due to higher Ping Rate/Latency) 

It seems to have gotten worse last say 2 weeks, I went to test my speed and I seem great to LA, SF but when I do NY (The Servers are in MA) I find way messed up speed and variations of anywhere from 80%to 144%.

Now would this be a Xfinity issue they need to look into or is it actually not a Xfinity issue but just way internet is going now days?

ANd to be honest from the monthly usage info I get from Xfinity I am not using much more Data then in 2018, of my 1024 Gig level they show I went from 10% monthly to 20% but also have a grandson who loves watching animals on youtube ( which BTW cannot be my issue as he is not here when these slow downs have been documented)

I am already  quite frustrated with the Monopoly Xfinity has as I can not get any other internet service that would be above  20 Mbps in my location and xfinity has increased my bill by about 25% , actually each month is seems it is $1-3 higher.

They claim unless I want to get a security system of theirs I have no other option for any of the packages they have and to top that off I get the 200/12 Mbps internet which was supposed to increase to 400/20 for triple play  packages but since mine was setup in like 2012  or so I am not  included in the speed increase.

i just think they need to look into this , I can see each players ping and I always seem to be in the 133 up sections where a lot of them are in the 60s etc.

Even people in my NW area seem to have lower pings at least some. 

[CA3LE]

First, let's look at your traceroute to ny.testmy.net

 

windows (which I see you're using) open command prompt and run 

tracert ny.testmy.net

 

mac or linux open terminal and run 

traceroute ny.testmy.net

 

Paste back the output.

 

CA3LE$ traceroute ny.testmy.net
traceroute to ny.testmy.net (207.246.91.111), 64 hops max, 52 byte packets
 1  192.168.1.1 (192.168.1.1)  0.802 ms  0.377 ms  0.314 ms
 2  cm-1-acr01.monument.co.denver.comcast.net (96.120.13.101)  8.595 ms  8.222 ms  10.448 ms
 3  ae-101-rur01.monument.co.denver.comcast.net (68.85.220.69)  8.900 ms  9.573 ms  13.542 ms
 4  ae-12-ar01.denver.co.denver.comcast.net (162.151.50.41)  9.570 ms  9.662 ms  10.623 ms
 5  be-33652-cr02.1601milehigh.co.ibone.comcast.net (68.86.92.121)  11.005 ms  12.239 ms  10.807 ms
 6  be-10521-cr02.350ecermak.il.ibone.comcast.net (68.86.85.169)  33.684 ms  33.731 ms  33.951 ms
 7  be-10305-cr02.newyork.ny.ibone.comcast.net (68.86.85.201)  55.259 ms  53.538 ms  56.405 ms
 8  be-10368-pe01.111eighthave.ny.ibone.comcast.net (68.86.84.218)  51.993 ms  53.390 ms  51.899 ms
 9  50.242.150.38 (50.242.150.38)  73.023 ms  53.070 ms  52.953 ms
10  vl42-br2.pnj1.choopa.net (108.61.2.89)  60.792 ms  53.663 ms  60.735 ms
11  * * *
12  * * *
13  * * *
14  ny.testmy.net (207.246.91.111)  52.699 ms !Z  58.369 ms !Z  52.484 ms !Z

 

Don't know if you've seen your response time.  Were you having this issue as far back as 5/14/19?

 

spudler_t's New York Response Time

 

[CA3LE]

16 minutes ago, CA3LE said:

Were you having this issue as far back as 5/14/19?

 

never mind, I re-read your post... I see now.

[spudler_t]

?  i have tried running the tcp optimizer, i guess it may just be what we have t deal with nowadays?

or is this normal?

i never paid much attention to servers across the country as I never had any issues, I feel so stupid too I got a ASUS ROG Laptop back in 2011, but was for Autocad, Solidworks, etc.

Never played a single game until 2019 then i see it is just about EOL for gaming now,  (But only the GPU) Which is of course specific to ASUS and this MB design.

all else is perfect.

[CA3LE]

Okay, now let me help you with your cable packages.

 

Whoever you talked to on the phone wasn't being fully honest.  

 

If your price has gone up then you're not in an agreement.  Let me tell you how I deal with them and then you can apply it to your situation.

 

Recently my own Comcast bill starting shooting up (here in Colorado Springs, CO).  I only want TV and Internet service.  I don't want a phone I'll never use and I definitely don't want their security system.... why would I add MORE services for them to jack the price up on later on... like they just did to me?  I'd get like a $500 bill later on, lol.

 

When I called they gave me the same spiel. 

 

"You need to bundle up with phone and/or security or all of them to get these deals!  You're looking at NEW CUSTOMER pricing."

 

WHATEVER.  I told them, "You're either going to give me new customer pricing today or I'm going to disconnect service... you'll be mailing me new customer offers within days.  Let's cut out the middle man."

 

the rep tried to dissuade me further, "You'd have to pay connection fees."

 

me, "if it saves me money at the end of the day..."

 

rep, "let me (pretend to) talk to my manager."

 

... I ended up with ONLY the services I wanted and at new customer pricing.  That's standard and if they try to tell you any different, ask to speak to their supervisor.  Remember who's paying who here!

 

When you're out of contract and sign up for a new contract... you ARE a new customer.  Don't forget that and DON'T let them forget that either.

 

Before you call, brush up on exactly what's offered right now and exactly what you want -- (I think you're in Gladstone, OR) https://www.xfinity.com/locations/oregon/gladstone -- look at the prices as a new customer.  Get your package together exactly how you want it, call them up and let them know nicely that you'd like to sign again under those terms.

 

I've had sales people tell me that I needed the phone service bundled to get the fastest internet packages.  So... yeah, don't listen to sales people.  -- talked to the next guy and he was like, "What?  No dude, let me get you all set-up..." and he did.

[CA3LE]

30 minutes ago, spudler_t said:

?  i have tried running the tcp optimizer, i guess it may just be what we have t deal with nowadays?

or is this normal?

 

It is normal for response time to increase at distance but I feel like yours is excessive in this situation.

 

Check this out.  My ping from NY to Los Angeles, San Fransisco and Portland.  All much faster than what you're seeing.

 

[root@ny ~]# ping lax.testmy.net
PING lax.testmy.net (144.202.123.145) 56(84) bytes of data.
64 bytes from lax.testmy.net (144.202.123.145): icmp_seq=1 ttl=49 time=71.1 ms
64 bytes from lax.testmy.net (144.202.123.145): icmp_seq=2 ttl=49 time=71.1 ms
64 bytes from lax.testmy.net (144.202.123.145): icmp_seq=3 ttl=49 time=71.3 ms
--- lax.testmy.net ping statistics ---
3 packets transmitted, 3 received, 0% packet loss, time 2001ms
rtt min/avg/max/mdev = 71.101/71.206/71.322/0.321 ms
[root@ny ~]# ping sf.testmy.net
PING sf.testmy.net (107.170.222.115) 56(84) bytes of data.
64 bytes from sf.testmy.net (107.170.222.115): icmp_seq=1 ttl=49 time=79.2 ms
64 bytes from sf.testmy.net (107.170.222.115): icmp_seq=2 ttl=49 time=80.4 ms
64 bytes from sf.testmy.net (107.170.222.115): icmp_seq=3 ttl=49 time=80.3 ms
64 bytes from sf.testmy.net (107.170.222.115): icmp_seq=4 ttl=49 time=79.0 ms
--- sf.testmy.net ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 3004ms
rtt min/avg/max/mdev = 79.008/79.749/80.423/0.647 ms
[root@ny ~]# ping (known server in Portland, OR [outside of TMN network])
PING (known server in Portland, OR [outside of TMN network]) (x.x.x.x) 56(84) bytes of data.
64 bytes from x.x.x.x (x.x.x.x): icmp_seq=1 ttl=114 time=70.8 ms
64 bytes from x.x.x.x (x.x.x.x): icmp_seq=2 ttl=114 time=71.2 ms
64 bytes from x.x.x.x (x.x.x.x): icmp_seq=3 ttl=114 time=70.7 ms
64 bytes from x.x.x.x (x.x.x.x): icmp_seq=4 ttl=114 time=70.7 ms
64 bytes from x.x.x.x (x.x.x.x): icmp_seq=5 ttl=114 time=71.0 ms
--- (known server in Portland, OR [outside of TMN network]) ping statistics ---
5 packets transmitted, 5 received, 0% packet loss, time 4786ms
rtt min/avg/max/mdev = 70.738/70.925/71.241/0.347 ms

 

I can even go out to Germany and England faster than what you're seeing.

 

[root@ny ~]# ping uk.testmy.net
PING uk.testmy.net (45.76.133.26) 56(84) bytes of data.
64 bytes from uk.testmy.net (45.76.133.26): icmp_seq=1 ttl=52 time=70.9 ms
64 bytes from uk.testmy.net (45.76.133.26): icmp_seq=2 ttl=52 time=69.3 ms
64 bytes from uk.testmy.net (45.76.133.26): icmp_seq=3 ttl=52 time=69.1 ms
64 bytes from uk.testmy.net (45.76.133.26): icmp_seq=4 ttl=52 time=69.1 ms
--- uk.testmy.net ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 3004ms
rtt min/avg/max/mdev = 69.126/69.619/70.908/0.747 ms
[root@ny ~]# ping de.testmy.net
PING de.testmy.net (199.247.19.173) 56(84) bytes of data.
64 bytes from de.testmy.net (199.247.19.173): icmp_seq=1 ttl=48 time=79.6 ms
64 bytes from de.testmy.net (199.247.19.173): icmp_seq=2 ttl=48 time=79.4 ms
64 bytes from de.testmy.net (199.247.19.173): icmp_seq=3 ttl=48 time=79.5 ms
64 bytes from de.testmy.net (199.247.19.173): icmp_seq=4 ttl=48 time=83.6 ms
--- de.testmy.net ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 3011ms
rtt min/avg/max/mdev = 79.410/80.560/83.699/1.824 ms

 

But that doesn't mean that it's Comcast's issue, it could be a peering provider.

 

Who hosts the server you're playing on?

 

My personal home connection (Colorado Springs) I get a 130 ms ping.... if I ping TestMy.net in Germany.

 

Damons-5K-iMac:latency CA3LE$ ping de.testmy.net
PING de.testmy.net (199.247.19.173): 56 data bytes
64 bytes from 199.247.19.173: icmp_seq=0 ttl=45 time=133.653 ms
64 bytes from 199.247.19.173: icmp_seq=1 ttl=45 time=133.684 ms
64 bytes from 199.247.19.173: icmp_seq=2 ttl=45 time=133.139 ms
--- de.testmy.net ping statistics ---
3 packets transmitted, 3 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 133.139/133.492/133.684/0.250 ms

 

1000's of miles further than you're doing, with international routing.

[CA3LE]

even going all the way from San Fransisco to DE and UK

[root@sf ~]# ping de.testmy.net
PING de.testmy.net (199.247.19.173) 56(84) bytes of data.
64 bytes from de.testmy.net (199.247.19.173): icmp_seq=1 ttl=54 time=147 ms
64 bytes from de.testmy.net (199.247.19.173): icmp_seq=2 ttl=54 time=147 ms
64 bytes from de.testmy.net (199.247.19.173): icmp_seq=3 ttl=54 time=147 ms
64 bytes from de.testmy.net (199.247.19.173): icmp_seq=4 ttl=54 time=147 ms
--- de.testmy.net ping statistics ---
5 packets transmitted, 4 received, 20% packet loss, time 4006ms
rtt min/avg/max/mdev = 147.685/147.753/147.939/0.482 ms
[root@sf ~]# ping uk.testmy.net
PING uk.testmy.net (45.76.133.26) 56(84) bytes of data.
64 bytes from uk.testmy.net (45.76.133.26): icmp_seq=1 ttl=54 time=146 ms
64 bytes from uk.testmy.net (45.76.133.26): icmp_seq=2 ttl=54 time=146 ms
64 bytes from uk.testmy.net (45.76.133.26): icmp_seq=3 ttl=54 time=146 ms
64 bytes from uk.testmy.net (45.76.133.26): icmp_seq=4 ttl=54 time=146 ms
--- uk.testmy.net ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 3003ms
rtt min/avg/max/mdev = 146.219/146.287/146.468/0.479 ms

 

I think you should ping these two servers.  If they're similar in time to what you're seeing to NY, I would definitely say there was a problem there.  If you're getting 130ms to NY and 140ms to UK... there's something seriously lagging your route to NY.  In turn lagging your connection to other cities connected by the same route.

 

Here's my personal difference in those ping times.

Damons-5K-iMac:~ CA3LE$ ping ny.testmy.net
PING ny.testmy.net (207.246.91.111): 56 data bytes
64 bytes from 207.246.91.111: icmp_seq=0 ttl=51 time=58.734 ms
64 bytes from 207.246.91.111: icmp_seq=1 ttl=51 time=52.464 ms
64 bytes from 207.246.91.111: icmp_seq=2 ttl=52 time=53.594 ms
--- ny.testmy.net ping statistics ---
3 packets transmitted, 3 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 52.464/54.931/58.734/2.729 ms
Damons-5K-iMac:~ CA3LE$ ping uk.testmy.net
PING uk.testmy.net (45.76.133.26): 56 data bytes
64 bytes from 45.76.133.26: icmp_seq=0 ttl=47 time=124.049 ms
64 bytes from 45.76.133.26: icmp_seq=1 ttl=47 time=119.679 ms
64 bytes from 45.76.133.26: icmp_seq=2 ttl=47 time=119.660 ms
--- uk.testmy.net ping statistics ---
3 packets transmitted, 3 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 119.660/121.129/124.049/2.065 ms

 

~60+ms.

[spudler_t]

Wow thanks.

Ill deffinately do what you said with comcast.

I do have the Phone, TV (DVR so I can record shows I am not able to watch and skip commercials especially NASCAR, NFL)

and internet.

I will look back at what you said to do to ping these places, Mater of fact i think that TCP Optimized thing has a section where i can enter multiple ping locations but I will try your way forst.

The Host is iRacing.com

I would hope they would be running top end servers since so much is on the line some races (Pro) they can win and loose a grip of $$ if service is just so so .

They also have multiple servers i Have noticed, specific ones fro practices, and then others for races and when there are say over 30 people registered for a race they do what is called splits and seperate driver by rating so you race with people of similar skills. I seen a race here sat where there was over 400 people signed up and I think it had 15 servers or more .

Since I am Northwest area or North america I use the MA Servers for Practice and Bos Servers for races ( I realize Boston and MA are same place but thats how they do the naming . I have not tried a practice with a server say in Sydney Australia or the ones over europe yet.

 

OK I have no Idea why I could not copy the text but I could not so I did aSnippet.

Those timed out sections that cannot be good??

 

 

 

[spudler_t]

BTW you are pretty close as far as location, I am in milwaukie, but gladstone is not far,

The Internet used to keep showing me as living in Saint Helens which is not really that close.

 

[spudler_t]

here is the Latency results of speedguide.net, (Testmy.net servers) NY,LAX, SF, UK and De

Notice the 3rd one is a massive 576ms (3rd Ping to speedguide.net)

I wonder why 

Pinging [68.67.73.20] with 32 bytes ->bytes=32 time=97ms TTL=49
Pinging [68.67.73.20] with 32 bytes ->bytes=32 time=96ms TTL=49
Pinging [68.67.73.20] with 32 bytes ->bytes=32 time=576ms TTL=49
Pinging [68.67.73.20] with 32 bytes ->bytes=32 time=97ms TTL=49
Pinging [144.202.123.145] with 32 bytes ->bytes=32 time=38ms TTL=51
Pinging [144.202.123.145] with 32 bytes ->bytes=32 time=39ms TTL=51
Pinging [144.202.123.145] with 32 bytes ->bytes=32 time=38ms TTL=51
Pinging [144.202.123.145] with 32 bytes ->bytes=32 time=38ms TTL=51
Pinging [107.170.222.115] with 32 bytes ->bytes=32 time=36ms TTL=52
Pinging [107.170.222.115] with 32 bytes ->bytes=32 time=36ms TTL=52
Pinging [107.170.222.115] with 32 bytes ->bytes=32 time=35ms TTL=52
Pinging [107.170.222.115] with 32 bytes ->bytes=32 time=36ms TTL=52
Pinging [207.246.91.111] with 32 bytes ->bytes=32 time=92ms TTL=50
Pinging [207.246.91.111] with 32 bytes ->bytes=32 time=91ms TTL=49
Pinging [207.246.91.111] with 32 bytes ->bytes=32 time=93ms TTL=49
Pinging [207.246.91.111] with 32 bytes ->bytes=32 time=93ms TTL=50
Pinging [45.76.133.26] with 32 bytes ->bytes=32 time=160ms TTL=45
Pinging [45.76.133.26] with 32 bytes ->bytes=32 time=161ms TTL=45
Pinging [45.76.133.26] with 32 bytes ->bytes=32 time=160ms TTL=45
Pinging [45.76.133.26] with 32 bytes ->bytes=32 time=161ms TTL=45
Pinging [199.247.19.173] with 32 bytes ->bytes=32 time=179ms TTL=43
Pinging [199.247.19.173] with 32 bytes ->bytes=32 time=179ms TTL=43
Pinging [199.247.19.173] with 32 bytes ->bytes=32 time=179ms TTL=43
Pinging [199.247.19.173] with 32 bytes ->bytes=32 time=188ms TTL=43
Ping statistics for above hosts:
  Packets: Sent = 24, Received = 24, Lost = 0 (0% loss)
Approximate round trip times (RTT) in milli-seconds:
  Minimum = 35ms, Maximum =  576ms, Average =  120ms

 

Does all those other then the 576ms one look ok?

Hmm I assume this means you have better servers or something then speedguide.net uses?

All of your servers are much quicker and with less variation.

Edited June 12, 2019 by spudler_t

[CA3LE]

That all looks pretty normal...

 

23 hours ago, spudler_t said:

All of your servers are much quicker and with less variation.

 

Sweet, I love to hear that.

 

TestMy.net's servers are specifically configured for each of their tasks.  I keep all of the server software as minimal as possible.  Behind the scenes I also split a lot of resources up into separate servers.  There are individual servers for different tasks.  Some serve static requests, some serve dynamic requests, a few serve databases, some are robots that run around the site caching frequently requested information... before you hit pages.  Since I've sectioned off resources like this, things have run much smoother.  ---- basically, the servers you're pinging... aren't doing anything else except focusing on your requests.

 

On 6/10/2019 at 4:48 PM, spudler_t said:

Since I am Northwest area or North america I use the MA Servers for Practice and Bos Servers for races ( I realize Boston and MA are same place but thats how they do the naming . I have not tried a practice with a server say in Sydney Australia or the ones over europe yet.

 

Wow, this game looks super in depth!  Looking at iRacing Live and it looks like NASCAR on tv.  Do you have a set up at home with a steering wheel and pedals?

 

I'm trying to find a list of their servers, not having any luck.  Do you have IP addresses for some of these servers your connecting to?  Don't they have servers on the west coast or central US?

[spudler_t]

Nope all servers I have seen are in Boston for North America, they have 2 in Sydney  , heck next time i am on I will look at what  servers say for practice and get a list, I do know they have a list of them as some IPV6 and Some IPV4.

and yes I have the Steering wheel, Clutch, Brake and Gas Pedals and a 6 Speed plus R HHh shifter. LOL most call them H shifters but pattern is more like if you had 2 Cap and one Lower case h combined (7 gears total including reverse ,plus whee has paddle shifter if needed) 

Yea it is super in depth , plus they now do LOORS (Lucas Off Road Racing Series) Pro 4 and Pro 2 Trucks, World of Outlaw Sprint cars  etc.

I am working on getting or building a Cockpit setup ( where Pedals, shifter, wheel, monitors ( unless using VR) is all contained in one usint with a racing seat setup .

I am still using a desk like setup but it works good for now though a 2 hour race can get uncomfortable.

Nothing like the 5 hour one they just ran at Charlotte I could not do that long at this time.

 

[CA3LE]

I want to try a set up like this one... would be awesome for LOORS

 

 

or the RC4 - 4DOF

 

Just crazy.

[spudler_t]

Oh Heck, That would be amazing,Though for LOORS  you may need to have the EMT's on hand and a good Neurosurgeon and some of those landings are going to be painful.

If these things accurately respond as if in the actual vehicle.

I have no idea but I assume these are in the Multiple thousands as far as $$?

I Know I have seen the Wheel-Pedal setups that are over $1500 and I believe I seen one of these Cube/Cockpit setups with the actuators running around $8K alone without pedals, wheel etc.

I have the Logitech G920 setup with Pedals and add on G-Force shifter ( I got a great deal on it used)  Normally around $300 for pedal and wheel and $80 for Shifter I paid $200.

My biggest problem now is my GPU is running at it's limit and that is with some graphics settings turned to low or Off.

I need to start building a dedicated system just for iRacing,  Which really is a great idea as some things I would not need like a Huge HD, More the 16GB Ram, CPU 

I can get by with a say Low to mid Range PC in those regards but the GPU needs to have at least 4Gb ram and be a GTX1060 or better ( with ability to do Triple monitors and or VR.

I have heard though that VR can cause motion Sickness and I Get motion Sick super easy so VR maybe off the table. ( I had issues with new glasses making me sick at first) heck even took me a few days with a 32" monitor ( finally set at proper FOV) to get where I was not a bit woozy  and dizzy after a race.

I noticed iRacing has added a new feature in 2019-S-3 Update that shows the IPV4 and IPV6 servers and the ping etc (though do not see the actual IP addresses.

I will get a snippet if I can or at least what the info shows .

I have posted some videos I made of races on you tube ( the ones within last say 2 months I started using OBS instead of the in Sim recording software which seems to work better ( OBS I can use my CPU where in sim was using GPU which is already maxed just to display replay let alone try to encode and save it as a different file.