FallowEarth Posted June 24, 2005 CID Share Posted June 24, 2005 Cable Internet Connection Guide (for Windows XP) (UPDATED) V.3[/html] [html][b][u] A. NO CONNECTION[/b][/u] -when you cannot connect to the Internet -after each step, check for browsing Step 1: Powercycle and check connections -turn off all computers that access the Internet in the home -if you are connected through a router, power it down by disconnecting the power cord -power down the cable modem by disconnecting the power cord -let things sit offline for about a minute -checked that the coax cable into the cable modem (like your TV cable, with the pin) is screwed in tightly -check the network cable (ethernet like the big phone jack, or USB with two different ends) that goes from the cable modem to the next device (your computer, or a router if you are using one), and make sure it is connected securely -*if you are wired to a router* check the network cable which runs from the router to your computer -first return power to the cable modem, and let it sit about 2 minutes to initialize **Some common modems: Toshiba modem = wait for solid "cable" light Motorola Surfboard modem = wait for solid "online" light Thompson RCA modem = wait for solid "cable link" and "Internet" lights Ambit modem = wait for solid "sync" and "ready" lights -if your modem lights do not come on properly, contact ISP -if you are using a router, return power to it next and wait for it to initialize (if you're not sure, just wait 2 minutes) -bring up your computer Step 2: Check for a valid IP address -open the command prompt by clicking start, clicking run, then typing cmd into the run box, click ok -at the command line, type ipconfig -windows may look to more than one connection, but you should see for one an entry called IP Address followed by a series of numbers *IP address rundown: Windows auto assign IP address (indicates no connection) = 169.254.x.x Router (network) IP address = 192.168.x.x <--issued by router Other IP address that begin in the 60's or 20's (among others) are valid -if you have a valid IP, or are on a router with 192.168.x.x IP, and still cannot browse the Internet, go to the NO BROWSING section -if your IP address is 169.254.x.x, continue here Step 3: Turn off firewalls and antivirus -turn off XP firewall by clicking start, control panel (if it says "switch to classic view" then click there), open "Windows Firewall", turn off -look at your system tray (the icons by the clock in the bottom right), hover over each icon, if it is a firewall or antivirus then right-click it and choose exit, shut down or disable Step 4: Check your network adapters -click start, control panel, switch to classic view, open "System" -click on the hardware tab, click on the button which reads "Device Manager" -if the drivers for your network adapter are not installed properly (ie. there is a conflict), then it may be listed under "Other Devices" -click the plus next to "Network Adapters" -you should see your network adapter listed. if there is an X over the symbol next to it, then right-click the adapter and choose "enable" -the symbol should be green to indicate it is working properly Step 5: Check your protocol settings -click start, control panel, switch to classic view, open "Network Connections" -if you are hard-wired, look to "Local Area Connection"; if you are wireless, look to "Wireless Connection" -right-click your connection, choose properties -under "this connection uses the following items" click to highlight "Internet Protocol (TCP/IP)" -click properties -set to: "obtain an IP address automatically" -set to: "obtain DNS server address automatically" Step 6: Restoring TCP/IP -click start, click run -type cmd and click ok -type netsh int ip reset resetlog.txt and hit enter -type exit on the next command line and hit enter -click start, control panel, switch to classic view, open "Network Connections" -if you are hard-wired, look to "Local Area Connection"; if you are wireless, look to "Wireless Connection" -right-click your connection, choose properties -click install -choose protocol, click add -click "have disk" -where it says "copy manufacturer's files from" type c:windowsinf then click ok -choose "Internet Protocol (TCP/IP)" and click ok -close windows and restart computer [b][u] B. NO BROWSING[/b][/u][/html] -when you have a valid IP address but cannot open web pages -test for browsing after each step [color=blue][b]Step 1: Scan for viruses and spyware[/b][/color] -hopefully you are running antivirus and spyware protection programs. -be sure to run a full system scan, one program at a time, and do not perform any other operations while these are running -if you feel comfortable, you can also try the scan in safe mode for a more thorough scan -if there are untreatable files, contact the vendor of the software for technical assistance - https://testmy.net/forum/t-3924 <-- check this out for more info [color=blue][b]Step 2: Turn off firewalls and antivirus[/b][/color] -turn off XP firewall by clicking start, control panel (if it says "switch to classic view" then click there), open "Windows Firewall", turn off -look to your system tray (the icons by the clock in the bottom right), hover over each icon, if it is a firewall or antivirus then right-click it and choose exit, shut down or disable -IMPORTANT: in the program permissions of your firewall, make sure that "Generic Host Process for WIN32" is not blocked. [color=blue][b]Step 3: Ping command[/b][/color] -click start, click run, type [b]cmd[/b] -in the command window, type [b]ping www.testmy.net[/b] -if the ping goes through, there will be a "ping statistics" line. look for packet loss, and high round trip times -if the ping is ok (no loss), proceed to Step 4: Restoring Browser Defaults -if the ping says "unable to resolve host" or has 100% losses, try to ping by IP address -type [b]ping 67.18.179.85[/b] and hit enter, and check for packet losses -if the ping by IP address is ok (no loss), try to browse by IP address: in the address bar of your browser, type 67.18.179.85...does testmy.net come up? If so, it is a DNS issue. Proceed to Step 5: DNS Settings -if ping by URL and ping by IP address both fail, proceed to Step 6: Restoring TCP/IP [color=blue][b]Step 4: Restoring Browser Defaults[/b][/color] [i]Internet Explorer 6[/i] -open Internet Explorer, click Tools, click Internet Options -under the General tab: -click "Delete Cookies" and click "ok" to the dialogue box -click "Delete Files", put a check where it says "delete all offline content" and click "ok" to the dialogue box -click "Clear history" and click yes to the dialogue box -where it says "Days to keep pages in history" set it to 5 or less (the default is 20) -under the Security tab: -click the "Default level" button -under the Privacy tab: -click the "Default" button -under the Connections tab: -make sure it is set to "Never dial a connection" -click the "LAN Settings" button, set it to "Automatically detect settings" and click ok -under the Programs tab: -click the "Reset web settings" button, click "yes" to the dialogue box -under the Advanced tab: -click the "Restore defaults" button -click apply, then ok -close and reopen Internet Explorer, test for browsing on a few different site -if still no browsing, continue to Step 6: Restoring TCP/IP [i]Mozilla FireFox[/i] -select Tools from the menu bar and then click on Options -select General from the menu on the left and click on the Connection Settings button -put a dot in Auto-detect proxy settings for this network -select the Privacy Icon from the left menu and clear all values [color=blue][b]Step 5: DNS Settings[/b][/color] -click start, control panel, switch to classic view, open "Network Connections" -if you are hard-wired, look to "Local Area Connection"; if you are wireless, look to "Wireless Connection" -right-click your connection, choose properties -under "this connection uses the following items" click to highlight "Internet Protocol (TCP/IP)" -click properties -set to: "obtain DNS server address automatically" -test browse to "testmy.net" (try others also) -click start, click run -type [b]cmd[/b] and click ok -type [b]ipconfig/flushdns[/b] and hit enter -type [b]exit[/b] on the next command line and hit enter -if you still cannot browse by URL, continue to next step, otherwise contact your ISP to check for DNS issues [color=blue][b]Step 6: Restoring TCP/IP[/b][/color] -click start, click run -type [b]cmd[/b] and click ok -type [b]netsh int ip reset resetlog.txt[/b] and hit enter -type [b]exit[/b] on the next command line and hit enter -click start, control panel, switch to classic view, open "Network Connections" -if you are hard-wired, look to "Local Area Connection"; if you are wireless, look to "Wireless Connection" -right-click your connection, choose properties -click install -choose protocol, click add -click "have disk" -where it says "copy manufacturer's files from" type [b]c:windowsinf[/b] then click ok -choose "Internet Protocol (TCP/IP)" and click ok -close windows and restart computer [html][b][u] C. SLOW BROWSING[/b][/u] -refer to https://testmy.net/forum/t-2097 and FOLLOW ALL STEPS!!! [b][u] RELATED LINKS[/b][/u][/html] -VanBuren's cablenut settings: https://testmy.net/topic-1013 -Achieve the best performance out of your computer: https://testmy.net/topic-4257 Link to comment Share on other sites More sharing options...
cholla Posted June 24, 2005 CID Share Posted June 24, 2005 Hi FallowEarth In windows ME you have to type command instead of cmd in the run box.My IP address changes every time I connect. Do you think power cycling helps a 56K dialup modem ? I do . I usually completely power off when I'm not using my PC so in effect I do this at least daily.I even turn off at the surge protector . Link to comment Share on other sites More sharing options...
FallowEarth Posted June 24, 2005 Author CID Share Posted June 24, 2005 Hi Link to comment Share on other sites More sharing options...
cholla Posted June 24, 2005 CID Share Posted June 24, 2005 FallowEarth you're correct I do use a 56K internal I tried a diamond supra express external I still have it for a spare .It was slower that my internal even though my internal is controllerless (winmodem)I'm going to put in a screen shot .winipcfg shows the window box Link to comment Share on other sites More sharing options...
spacedinvader Posted October 16, 2005 CID Share Posted October 16, 2005 hey thanks btw for tha some of the tips whish i had it about a week ago lost tcp/ip and had to find that the hard way trial and error. It can be usefull to some people Link to comment Share on other sites More sharing options...
raptors892004 Posted October 31, 2005 CID Share Posted October 31, 2005 very good tutorial indeed Link to comment Share on other sites More sharing options...
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