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https://testmy.net/db/5v0lx3Sio :::.. Download Speed Test Result Details ..::: Download Connection Speed:: 53519 Kbps or 53.5 Mbps Download Speed Test Size:: 93 MB or 95232 kB or 97517568 bytes Download Binary File Transfer Speed:: 6690 kB/s or 6.7 MB/s Tested At:: http://TestMy.net Version 15 Validation:: https://testmy.net/db/5v0lx3Sio TiP Measurement Summary:: Min 52.58 Mbps | Middle Avg 53.24 Mbps | Max 56.95 Mbps | 3% Variance TiP Data Points:: 56.95 Mbps, 53.81 Mbps, 52.82 Mbps, 53.01 Mbps, 53.81 Mbps, 52.82 Mbps, 52.7 Mbps, 53.49 Mbps, 54.02 Mbps, 53.01 Mbps, 52.58 Mbps, 53.77 Mbps, 52.93 Mbps, 52.86 Mbps, 53.77 Mbps, 53.77 Mbps, 52.9 Mbps, 52.93 Mbps, 53.85 Mbps Client Stats:: https://testmy.net/quickstats/marti2nez https://testmy.net/compID/844985407615 Test Time:: 2016-02-03 11:44:46 Local Time Client Location:: GB https://testmy.net/country/gb Target:: London, GB http://uk.testmy.net Client Host:: TalkTalk https://testmy.net/hoststats/talktalk Compare:: Comparable to client avg, 354% faster than host avg, 162% faster than country avg, 256% faster than world index 1MB Download in 0.15 Seconds - 1GB Download in ~3 Minutes - 956X faster than 56K This test of exactly 95232 kB took 14.588 seconds to complete

I doubt a new modem is going to remedy anything. It also sounds to me like you've taken the proper steps to establish an issue outside of your control. Upload a video to youtube in front of them... it will back up TMN's results. That and facebook are probably the most common things people upload to. Right there you can show them that the test they're using isn't representing what you're really seeing in the real world. If they'd stop dismissing the results here they might save on repeat service calls. TMN was an aid to me when I was a cable tech for Cox Communications, I had the lowest return call rate in the system. Over 98% of my calls were resolved on the first visit... not all of my calls were Internet related issues otherwise it would have been 100%. TMN was an important tool for me to establish the true quality of a customers connection. At it's core it's the same now as it was then. This was built by a tech for techs. By contrast speedtest.net was founded by the former CEO of a large ISP. Who do you think that test is designed to benefit? It's no surprise that every ISP is on board... the test makes them look better than they really are! I recently had upload issues with my consumer level Comcast service. Upload dropped to a small fraction of what I'm used to. After it returned to normal I ended up getting a $120 credit. Make sure after this is all done that you get your due credit too. Can you scroll further down on that status page for me?

When you test a VPN service here you're still accurately testing your speed. Regardless of the method the data uses to get to you the principals for measuring the speed are the same. The basics. The test starts, a timer starts, data flows... when the data is done the timer stops. If if takes longer to send or receive the information it's reflected in the result. Keep in mind your speed with any VPN is going to be degraded. You're adding a middle man. The connection has to first route through them before it gets to you and then there's often encryption involved. For comparison, my best VPN tests only gave me about 60 Mbps out of a 150 Mbps connection. The information is being relayed back to you, it's to be expected. The time it takes to load speed tests at TMN directly correlates with the time you'd expect to see if you were downloading or uploading a large file. I might not be able to trace back to your IP but the principals for testing are the same.