fikester

I would also reccomend filing a complaint online with the BBB...only takes a few mins and at the least will likely get some refunds of monthly fees etc.. One month of internet refunded to me is well worth 15mins? It normally takes 2-3 weeks for a response.

If customer support wants to make you pay for a service call, would be asking why the dish wasn't installed correctly the first time. I see on other forums there are many WB customers not getting good evening speeds.

The scientist still will not admit "a problem exist" .....as time goes on its becoming more evident. (I know they are reading)

Go to the wildblue site enter your zip code for plans available.....if it has a statement above the plans about "overwhelming demand" ......WB is simply oversold on many beams, don't let anyone tell you different. Its called greed factor.

*also if the equipment gets good speeds in the early morning hours, then slows in the evening hours....don't let a "scientist" convince you your dish needs realigned. 

Here is a picture of me holding the Rose Hair T got for my boy.... the Goliath is not recommended for beginners at all. The boy is very happy with it.

I ended up getting a 3.5" rose hair.....found only .75" red knees. Picked it up locally...the spider itself was around $30

Can anyone make a recommendation to select a Tarantula to get for a beginner? I'm thinking of getting a rose hair or a red knee ?

I dont think the number of days will effect it.....my speed was slow first evening after install, since then Hughes has added bandwidth but at times think the high number of people switching to the Ka band is affecting the speeds, and some beams may not experience the slow downs. Mine has been slowing to around 800k normally in the peak evening hours for a short time compared to the 1600k+ rest of the day. Uploads are solid 225-275k Currently would have to say much better the the Ku speeds.

::::::::::.. Download Stats ..::::::::::

Download Connection is:: 2100 Kbps about 2.1 Mbps (tested with 3064 kB)

Download Speed is:: 256 kB/s

Tested From:: https://testmy.net/ (Main)

Test Time:: 2009/12/14 - 6:45pm

Bottom Line:: 37X faster than 56K 1MB Download in 4 sec

Tested from a 3064 kB file and took 11.95 seconds to complete

Download Diagnosis:: Awesome! 20% + : 137.29 % faster than the average for host (DirecWay.com)

D-Validation Link:: https://testmy.net/stats/id-E5N1WO9CT

User Agent:: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; WOW64; Trident/4.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.21022; .NET CLR 3.5.30729; MDDC; .NET CLR 3.0.30729)

:::.. Upload Stats ..:::

Upload Connection is:: 191 Kbps about 0.2 Mbps (tested with 1496 kB)

Upload Speed is:: 23 kB/s

Tested From:: https://testmy.net/ (Main)

Test Time:: 2009/12/14 - 6:54pm

Bottom Line:: 3X faster than 56K 1MB Upload in 44.52 sec

Tested from a 1496 kB file and took 64.14 seconds to complete

Upload Diagnosis:: Awesome! 20% + : 24.03 % faster than the average for host (direcway.com)

U-Validation Link:: https://testmy.net/stats/id-HZ38P2107

User Agent:: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; WOW64; Trident/4.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.21022; .NET CLR 3.5.30729; MDDC; .NET CLR 3.0.30729) [!]

The slowdowns in the evening are dipping to around 500-1000Kbps during peak hours, apparently still migrating as many Ku band and new customers to the Ka band as possible? Weather seems to not affect the performance for me unless its a severe cloud burst, currently snow squall with snow in on dish........good signal and good speed:

::::::::::.. Download Stats ..::::::::::

Download Connection is:: 2185 Kbps about 2.2 Mbps (tested with 3064 kB)

Download Speed is:: 267 kB/s

Tested From:: https://testmy.net/ (Main)

Test Time:: 2009/11/27 - 7:41am

Bottom Line:: 38X faster than 56K 1MB Download in 3.84 sec

Tested from a 3064 kB file and took 11.487 seconds to complete

Download Diagnosis:: Awesome! 20% + : 146.61 % faster than the average for host (DirecWay.com)

D-Validation Link:: https://testmy.net/stats/id-Z08D9MRP1

User Agent:: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; WOW64; Trident/4.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.21022; .NET CLR 3.5.30729; MDDC; .NET CLR 3.0.30729)

HughesNet: We promise nothing. We guarantee nothing. We stand by nothing.

However as stated in the contract.......we still need payment.

Well, well, well....

:::::::::::::::::::::::::::::::.. Download Stats ..:::::::::::::::::::::::::::::::

Download Connection is:: 16520 Kbps about 16.5 Mbps (tested with 25600 kB)

Download Speed is:: 2017 kB/s

Tested From:: https://testmy.net/ (Main)

Test Time:: 2009/11/12 - 1:43am

Bottom Line:: 288X faster than 56K 1MB Download in 0.51 sec

Tested from a 25600 kB file and took 12.695 seconds to complete

Download Diagnosis:: Awesome! 20% + : 1783.69 % faster than the average for host (wildblue.net)

D-Validation Link:: https://testmy.net/stats/id-4AWXUKCJ8

User Agent:: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2b2) Gecko/20091108 Firefox/3.6b2 (.NET CLR 3.5.30729)

Believing your getting that speed is even more azzn9 than telling WildBlue customers not to use or test during peak usage hours. Keep working with the "scientist".....the truth is yet to be revealed.

NOTE: dont forget to sign out when testing during peak hours 

I love how William blocked my email address to avoid any further contact.

Its not like I can't create another one somewhere else. !LOL

I sent executive care another email complaint today.....my speeds are again starting to slow in the evening hours. Didn't figure the fix would last....might just be the downlink cell my area is on? uploads stay the same for the most part still around 250kbps.The downloads are going as low as 300kbps.

For me last two or three evenings about 7pm est it has slowed down to around 800kbps......? The firmware was changed this morning on mine. Still way better than before. Seems back to normal now:

:::.. Download Stats ..:::

Download Connection is:: 2183 Kbps about 2.2 Mbps (tested with 3064 kB)

Download Speed is:: 266 kB/s

Tested From:: https://testmy.net/ (Main)

Test Time:: 2009/11/05 - 8:21pm

Bottom Line:: 38X faster than 56K 1MB Download in 3.85 sec

Tested from a 3064 kB file and took 11.498 seconds to complete

Download Diagnosis:: Awesome! 20% + : 146.95 % faster than the average for host (direcway.com)

D-Validation Link:: https://testmy.net/stats/id-FHE6X9WMI

User Agent:: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; WOW64; Trident/4.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.21022; .NET CLR 3.5.30729; MDDC; .NET CLR 3.0.30729) [!]

The HN9000 is slowing down again in the evening.....still at advertised "typical" speeds, but they must be adding more customers than bandwidth available. So again three steps forward two steps back?

I also noticed  they are tweaking with the firmware again, then rolled it back.

Hughesnet Executive Customer Care

[email protected]

[email protected]

1-866-636-0012 (Office of the President)

Current Pin # - 397158

New Pin Starting 10/26/09 is 913854

Complaints? Voice them to William @ ECC

This very well may take 7-14 days for a response, but you will get one.....be patient and know your facts when demanding a fix. Do not pussy foot around about asking for free service until the issue is fixed etc...

hn 7000s modem pro + plan yes i have been dooing speed tests since the 27th of last month per tech support

I'm surprised Hughes is not offering you Spaceway3 / HN9000. Speeds are much better on the Ka band and if you complain to the right people, equipment, install, and no contract at zero cost....unless you are already under contract that may not fly. Should work unless you have a line of sight issue to 95w.

what plan are you on and what modem is being used? very unusual a transfer to upper level is made unless they find an issue or you have run speed test for three consecutive days at morning, afternoon and evening times?

GeneralLee76, I just noticed you are from Dickson, Tn.......

You are on the SAME BEAM that I was on before I cancelled.  This beam is tremendously OVERFILLED. THREE field technicians and a group of engineers at Wildblue continually lied to me about this, always stating there was nothing wrong with the performance of my system

Your "peak time" speeds will never get any better I'm afraid.

As a matter of fact, wildblue recently CLOSED this beam to new subscribers because its overfilled, overworked, and

over capacity.

I am not sure whether they've resolved any issues or whether they've opened it back up to new orders though.

I'd complain til you have the option to cancel!  If you need more contact names and phone numbers, I'd be glad to assist!

looks like that beam is open as of today on both zips...... however still not providing advertised speeds? (I was told specifically at no given times would speeds upload or download fall below 80% of advertised package speeds.) I'm severely confused on how some state that they have had over 36 months of trouble free service with WB?

And SpaceWay3 of Hughesnet spent many months on in-orbit testing before it was released to the masses.

So with the ViaSat1 if there are any delays in launch and then checking the satellite for technical limits in orbit.

Xplornet in Canada(reseller) has already signed a deal with Hughesnet, for it's next reseller capacity satellite for 2012.

PDF  http://www.xplornet.com/media/59053/barrett%20xplore%20jupiter_oct%202009.pdf

Wouldn't you love a 10Mbps residential service via satellite? Jupiter is the name so far. 

yes, always seems to be a delay in the launch, testing..... very likely to be a delay somewhere.

once read a scientist remark

relocate if the Internet was that important to you

WildBlue has been severely hampered by satellite capacity, which has hurt its ability to grow, said SNL Kagan analyst Mari Rondeli

http://www.multichannel.com/article/356630-ViaSat_Beams_Up_WildBlue.php

I'm just amazed the scientist never even hint about bandwidth problems   guess until 2011 WildBlue, surf the web late night or early AM and don't forget to keep paying the bill  

option 1: suggest to customers to avoid using the system during peak hours, test system only during off peak hours....make like everything is smooth sail.

option 2: heavy bandwidth use during peak hours (7-10pm est) really drag the system down, file complaints, post slow speeds, really make some noise, demand refunds, class action lawsuits,....... maybe something will get done about it?

option 3: watch fikester surf with Spaceway3

WildBlue and ViaSat have been working to squeeze extra capacity out of the current WildBlue space segment

Not bad for wireless broaband, and its pouring down rain right now....

I would definately not be getting that with Hughes or Wildblue now...

::::::::::.. Download Stats ..::::::::::

Download Connection is:: 953 Kbps about 1 Mbps (tested with 1024 kB)

Download Speed is:: 116 kB/s

Tested From:: https://testmy.net/ (Main)

Test Time:: 2009/10/30 - 8:18pm

Bottom Line:: 17X faster than 56K 1MB Download in 8.83 sec

Tested from a 1024 kB file and took 8.805 seconds to complete

Download Diagnosis:: Looks Great : 14.96 % faster than the average for host (myvzw.com)

D-Validation Link:: https://testmy.net/stats/id-PLFDESWR2

User Agent:: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.0.04506; .NET CLR 3.5.21022; .NET CLR 1.1.4322; msn OptimizedIE8;ENUS)

Is there a limit of usage daily or monthly with your wireless service?

I lost track of who upgraded..

Are you a 7000 to a 9000 transplant?

went from HN7000S to HN9000.....(reason for upgrade was slow evening speeds, and constant 30k uploads after 7am) after the upgrade again slow evening speed for about 3hours. Oct 6 Hughes called me said they were adding more hubs and assured me the speeds would be better in 30days or less.......they now are at or above package speeds. (just in case a scientist might be reading, yes even during the forbidden hours 8pm-10pm est.)

without looking im around 40 days installed Ka band equipment 9-22-09 ......several years on Horizons-1 with Ku band

Dont feel bad, Wildblue moderators blocked me too because I posted my suck-a** speed results everyday...

My thread had over 1,332 views before they deleted it and banned me!     :2funny: :knuppel2:

My experience with WB world......personally would much rather deal with India.

::::::::::.. Download Stats ..::::::::::

Download Connection is:: 2189 Kbps about 2.2 Mbps (tested with 3064 kB)

Download Speed is:: 267 kB/s

Tested From:: https://testmy.net/ (Main)

Test Time:: 2009/10/30 - 8:51pm

Bottom Line:: 38X faster than 56K 1MB Download in 3.84 sec

Tested from a 3064 kB file and took 11.466 seconds to complete

Download Diagnosis:: Awesome! 20% + : 148.19 % faster than the average for host (DirecWay.com)

D-Validation Link:: https://testmy.net/stats/id-QP6HGU3R2

User Agent:: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; WOW64; Trident/4.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.21022; .NET CLR 3.5.30729; MDDC; .NET CLR 3.0.30729)

The secret is out.....Hughes employee of the month. 

very obvious to me many things are being hidden and users brainwashed in that world.......buts thats alright, the truth will be revealed.

The secret is out.....Hughes employee of the month.