fikester

same here....send email to both, nothing back.

Glad I didnt make this wrong turn.... http://www.youtube.com/watch?v=Bgl-sRFrqCk

Im wondering if the FAP is more lenient or the uploads do not count towards the bucket of 425MB allowed and the recovery rate? My usage for 3computers seems to have went over the limit, but did not get nailed? still getting good speeds too, even in the evening.....for now anyway the advertised speeds are at or above package numbers. ::::::::::.. Download Stats ..:::::::::: Download Connection is:: 2241 Kbps about 2.2 Mbps (tested with 3064 kB) Download Speed is:: 274 kB/s Tested From:: https://testmy.net/ (Main) Test Time:: 2009/10/28 - 7:50am Bottom Line:: 39X faster than 56K 1MB Download in 3.74 sec Tested from a 3064 kB file and took 11.201 seconds to complete Download Diagnosis:: Awesome! 20% + : 154.08 % faster than the average for host (DirecWay.com) D-Validation Link:: https://testmy.net/stats/id-RFXKLP5G3 User Agent:: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; WOW64; Trident/4.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.21022; .NET CLR 3.5.30729; MDDC; .NET CLR 3.0.30729)

Yes those speeds look pretty sad.....would be expecting advertised "up to" speeds or at minimun during peak hours 80% of package speeds. Thats what WildBlue told me when I was shopping around? A scientist posted on the WB forum that "up to" obviously meant less than and basically you shouldn't expect to get those advertised speeds. I'm thinking the up to speeds is what you should get or real close to the package speed payed for. Keep running your test during different hours of the day.In the mean time while waiting for the tech....file a claim with the BBB against WildBlue Communications. Nothing worse than paying for something you dont get. Many user are being told all kinds of silly things, even not not to use the service in the evening and not to check speeds during prime time from other sites.

There is no doubt about it, would work with the wireless vs any satellite. Finally got a WB test at actual prime time....great speeds actually. I'm shocked. Seems many avoid this time all together.

Just in case there is a WB user getting good speeds during prime time.... Requested test time 8pm-10pm est also please note the testmy server logs the time in GMT with no DST The following test was run at 7am....note the server time shown, just in case a scientist missed that part. Please log in as well, this way the test results are recorded and allow for a true average speed. ::::::::::.. Download Stats ..:::::::::: Download Connection is:: 2526 Kbps about 2.5 Mbps (tested with 3064 kB) Download Speed is:: 308 kB/s Tested From:: https://testmy.net/ (Main) Test Time:: 2009/10/26 - 5:00am Bottom Line:: 44X faster than 56K 1MB Download in 3.32 sec Tested from a 3064 kB file and took 9.937 seconds to complete Download Diagnosis:: Awesome! 20% + : 186.39 % faster than the average for host (DirecWay.com) D-Validation Link:: https://testmy.net/stats/id-BO6MWR7Y3 User Agent:: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; WOW64; Trident/4.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.21022; .NET CLR 3.5.30729; MDDC; .NET CLR 3.0.30729)

no need to reconnect the system, but if you happen to do that.....log in and test upload and download after 8pm est, the server time will log GMT with no DST. Again no need to reconnect the system, I'm sure WB will charge you....likely the speeds weren't recorded because you wasn't logged in, as I just run the SmarTest and it did record in my log. The WB package you had was the pro 1500/256...?

I'm not familiar with the auto test, myself would have to see test validation from this site to prove accurate. Hughes used to have a test site that would show much higher scores than testmy would, now Hughes is more accurate but still not the same as actual speeds. Too bad you didn't do those test on this site as I have been asking for weeks to see test done during peak hours 8pm-10pm est from WB users. I see where you have tested direcpc and wireless, but no WildBlue? http://www.testmy.net/tools/database/db_search.php?type=user&q=frodoboy

I'm not sure how long ago you had WB or where you tested speeds at? I have yet to see a WB user test consistent 1500k other than early AM hours....uploads are not even close to package plans. Hopefully the wireless service works out for you.

Maybe William has a connection?

I will tell you were the misguided info comes from is posts like yours and others trying to cover up problems that WildBlue is having, and trying to hide the real experience a user will have. If the speeds are slow then state they are slow......when Hughes is slow or fouling up......I post my experience as it is. I think its foolish to tell people no need to test during prime time because not interested in traffic handling ability. (thats not misguided....?) and then brag how well the average speeds have been in 2.5 yrs. http://www.wildblueworld.com/forum/showthread.php?t=2735 Its plain to see who is bitter here also plain to see who is posting their true experience with the satellite internet provider as well.(yes even during prime time) You or anyone will never convince me to run speed test only in AM hours.....(if this is the case think I can pretty much say Hughes/DirecWay has never had a problem in years! as it always run good 2am-7am est)

Even without looking at the WildBlue BBB rating.....lets take a look at WB actual speeds. Lets see some WB users post some speed test done all different times of the day.......not just early AM hours. uploads and downloads and state what service plan your on. From what I have thus far.....the majority of WB users will not run test during evening hours at all.......? whats to hide

Looks like the WilbBlue statement "always get a min of 80% of package speeds" is a line of

Yes, I had anticipated getting BPL this year......the power company still has not started installs. Maybe sometime in the next 40yrs I will have an option of real broadband with unlimited usage? For now Hughes it is.

My speed is still good on during a good soaking steady rain....dark green/yellow on radar.....signal on the HN9000 reduced to around 150 :::::::::::::::::.. Download Stats ..::::::::::::::::: Download Connection is:: 2219 Kbps about 2.2 Mbps (tested with 3064 kB) Download Speed is:: 271 kB/s Tested From:: https://testmy.net/ (Main) Test Time:: 2009/10/23 - 1:40pm Bottom Line:: 39X faster than 56K 1MB Download in 3.78 sec Tested from a 3064 kB file and took 11.31 seconds to complete Download Diagnosis:: Awesome! 20% + : 151.87 % faster than the average for host (DirecWay.com) D-Validation Link:: https://testmy.net/stats/id-AVQYMFOKN User Agent:: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; WOW64; Trident/4.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.21022; .NET CLR 3.5.30729; MDDC; .NET CLR 3.0.30729) ::::::::::.. Upload Stats ..:::::::::: Upload Connection is:: 246 Kbps about 0.2 Mbps (tested with 1496 kB) Upload Speed is:: 30 kB/s Tested From:: https://testmy.net/ (Main) Test Time:: 2009/10/23 - 1:44pm Bottom Line:: 4X faster than 56K 1MB Upload in 34.13 sec Tested from a 1496 kB file and took 49.804 seconds to complete Upload Diagnosis:: Awesome! 20% + : 59.74 % faster than the average for host (DirecWay.com) U-Validation Link:: https://testmy.net/stats/id-QCVDKW17X User Agent:: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; WOW64; Trident/4.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.21022; .NET CLR 3.5.30729; MDDC; .NET CLR 3.0.30729)

If it dont arrive ontime, likely you can request a refund on the extra shipping cost......

It seems my hughes Ka band speeds are not affected by clouds either......big rain coming here too, no speed change until signal drops into the 60's my peak signal is 180. Heavy rain in forecast next two days....will run test in rain, clouds, if the signal status is green, speeds will not be any different than if the sky was clear.

Here is Hughes......8:14pm est, can we see a WildBlue please. ::::::::::.. Download Stats ..:::::::::: Download Connection is:: 2263 Kbps about 2.3 Mbps (tested with 3064 kB) Download Speed is:: 276 kB/s Tested From:: https://testmy.net/ (Main) Test Time:: 2009/10/22 - 6:13pm Bottom Line:: 39X faster than 56K 1MB Download in 3.71 sec Tested from a 3064 kB file and took 11.091 seconds to complete Download Diagnosis:: Awesome! 20% + : 157.16 % faster than the average for host (DirecWay.com) D-Validation Link:: https://testmy.net/stats/id-5G7AXREMQ User Agent:: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; WOW64; Trident/4.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.21022; .NET CLR 3.5.30729; MDDC; .NET CLR 3.0.30729) :::.. Upload Stats ..::: Upload Connection is:: 238 Kbps about 0.2 Mbps (tested with 1496 kB) Upload Speed is:: 29 kB/s Tested From:: https://testmy.net/ (Main) Test Time:: 2009/10/22 - 6:17pm Bottom Line:: 4X faster than 56K 1MB Upload in 35.31 sec Tested from a 1496 kB file and took 51.437 seconds to complete Upload Diagnosis:: Awesome! 20% + : 54.55 % faster than the average for host (direcway.com) U-Validation Link:: https://testmy.net/stats/id-UQH28SZEN User Agent:: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; WOW64; Trident/4.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.21022; .NET CLR 3.5.30729; MDDC; .NET CLR 3.0.30729) [!]

I'm not arguing what speed is needed to request web page.....have yet to see a WildBlue customer get advertised upload speed at any given time, not to even mention peak hour speed. Myself want what I pay for, would not be happy just because its enough speed to browse the web. Obviously there is a problem with the speeds on both of the mentioned accounts.

A few months ago I was considering switching to WB, they told me that at any given time uploads or downloads would always be at least 80% of package speeds.......I can see this is not the case at all. Here is a WB customer who is on the pro plan which should be getting 1500/256 80% of package speeds? not hardly, also according to the mods on WB all is fine and the ones not getting good speeds need a reinstall..... myself would be filing a complaint with the BBB and getting some free service. pro plan.......http://www.testmy.net/tools/database/db_search.php?type=user&q=johnl select plan........http://www.testmy.net/tools/database/db_search.php?type=user&q=micwa1 I'm not sure how you say downloads aren't really a problem, when some of the dwonload speeds are below 100k? Neither of the above WB users speed test show me advertised speeds during peak hours or advertised uploads at any given time. Myself will not sugar coat my service provider, when the performance is having issues I will post my exact experience. I pay the IP , not the other way around. They want good reviews then provide what I'm paying for. ::::::::::.. Download Stats ..:::::::::: Download Connection is:: 2248 Kbps about 2.2 Mbps (tested with 3064 kB) Download Speed is:: 274 kB/s Tested From:: https://testmy.net/ (Main) Test Time:: 2009/10/22 - 10:10am Bottom Line:: 39X faster than 56K 1MB Download in 3.74 sec Tested from a 3064 kB file and took 11.164 seconds to complete Download Diagnosis:: Awesome! 20% + : 155.45 % faster than the average for host (DirecWay.com) D-Validation Link:: https://testmy.net/stats/id-L4MGZESPR User Agent:: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; WOW64; Trident/4.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.21022; .NET CLR 3.5.30729; MDDC; .NET CLR 3.0.30729) :::.. Upload Stats ..::: Upload Connection is:: 239 Kbps about 0.2 Mbps (tested with 1496 kB) Upload Speed is:: 29 kB/s Tested From:: https://testmy.net/ (Main) Test Time:: 2009/10/22 - 10:18am Bottom Line:: 4X faster than 56K 1MB Upload in 35.31 sec Tested from a 1496 kB file and took 51.254 seconds to complete Upload Diagnosis:: Awesome! 20% + : 55.19 % faster than the average for host (direcway.com) U-Validation Link:: https://testmy.net/stats/id-CITJ9D3M7 User Agent:: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; WOW64; Trident/4.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.21022; .NET CLR 3.5.30729; MDDC; .NET CLR 3.0.30729) [!]

From the speed test I have seem from WildBlue the only time the downloads are at advertised speeds is in the AM hours and the uploads are rarely ever at advertised speeds.......select pack is 1000/200, none of the upload test are at 200. Hughes very much does have issues....even when I have had speed issues with them its been during peak evening hours only. I almost switched to WB....

Hughes makes it quite a task to get anywhere with either a phone call or email to executive customer care......I'm sure quite a high percentage gives up or does not even bother. I wouldn't pay the bill either, you can always dispute the negative on your credit report too, likely its already on.

Your speed test history does not reflect your post at all? In fact according to your posted FAP limits 17000/5000 this means your on the pro plan....advertised speed is 1500/256. Your test results reveal that you never get the 256k upload speed with WildBLue in fact its well below 256k. The downloads are never under 1meg you better look again because the test results show different. I see all of these speed test are done in the early am hours and before 6pm in the evening......I'm very curious to see what speeds you would get between 8pm-10pm est. with WildBLue. I know if I were getting those speeds paying for the pro pack with WB....definitely would be filing complaints. http://www.testmy.net/tools/database/db_search.php?type=user&q=johnl oh your math doesn't work out for the FAP either, as with Hughes pro pack allows 425MB/day plus free period from 2-7am so at 1600kbps this works out to: 4025MB per day or 30days 120,750MB pretty sure thats higher than 17,000 (although at times the rolling FAP does have advantages over the free time window.)

yes, last week at this time of the evening 935pm est....likely would have been at 100k or slower. :::.. Download Stats ..::: Download Connection is:: 2313 Kbps about 2.3 Mbps (tested with 3064 kB) Download Speed is:: 282 kB/s Tested From:: https://testmy.net/ (Main) Test Time:: 2009/10/19 - 7:34pm Bottom Line:: 40X faster than 56K 1MB Download in 3.63 sec Tested from a 3064 kB file and took 10.853 seconds to complete Download Diagnosis:: Awesome! 20% + : 163.44 % faster than the average for host (direcway.com) D-Validation Link:: https://testmy.net/stats/id-XQOIR129H User Agent:: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; WOW64; Trident/4.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.21022; .NET CLR 3.5.30729; MDDC; .NET CLR 3.0.30729) [!]

Sounds like you might enjoy that phone call.... Seems the evening speed issue is fixed for me now (finally).......this is like the 4th evening in a row with at or above advertised speeds, so I'm satisfied for now. I'm sure the issue will crop up again in the near future with all the Ku customers switching to the Ka system. For me my time on the phone complaining was well worth the effort: free equipment, free install and 30days free service, and no 2yr contract. Plus sold my HN7000S and two transmitters on eBay........$155