Morrigan333

First, if you don't plan on adding value to conversation... leave.  Simple posts saying "hi" that contain no true value to the forum may be seen as spam and removed.  Tell us something worth typing... share your speed, share your experience or tell me what you think of what I've built.  As long as you're a real person posting real content you have nothing to worry about.  Bots on the other hand don't last long here.

We'd love to have you introduce yourself as a new member, so please click here to make a post to the New Members board that you're currently in.  That way we can all give you a warm welcome and answer any questions you may have.  But please, if you have a question about your system, connection or any computer related question please make those posts in the board that suits the topic best.  If you don't know where your topic should go just post it to General Discussion and one of us will point the topic in the right direction for ya.

To see a list of the boards you should make your posts to all you need to do is go to the Forum Default Page.  Make sure you take note of the sub-forums that are with-in some of the forums.  These sub-forums can sometimes give you more specific help.

HAVE FUN DAMN IT!
Most importantly... enjoy yourself here, this community is full of not only helpful self proclaimed (and proud of it) computer nerds it's also full of people having a great time!  Many people become addicted to our forums so I'd just like to warn you... you may be with us till the day you die, but at least you'll make a ton of really kick ass friends along the way.

- Damon

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This article was written by testmy.net member dlewis23
member profile with private message link

New at this site so I will just explain my speed connectivity issue. . .  Everything is in order according to  my Hughesnet website administrators (PLENTY OF CELLULAR DATA, EVERYTHING WORKING AT PEAK PERFORMANCE, WEATHER NOT IMPACTING CONNECTION)  yet I have average 10 seconds wait to surf web pages going on 3 weeks (often wait is much longer or have to refresh which often doesn't work). According to HughesNet administrators the weather is not causing  the problem. This sounds completely wrong to me since I have satellite connectivity with HughsNet. The Hughesnet dish was adjusted 3 weeks ago by a service person - good for a few days then problems start all over again. Am getting a speed test on this site to further research issue. May have to break Hughes.net contract and pay $400. and go to Cable One. Nothing seems to help for last 3 months. Maybe Testmy.net will prove my case and I can cancel Hughes.net contract with no penalty - since Hughes.net violated contract with faulty product.  Does this sound familiar to anyone using Hughes.net?

Sounds familiar. When I signed up there was no mention of data restrictions, tokens, bonus bs, or anything of that sort. I was told usage was unlimited with 25 mbps. Perhaps somewhere in fine small print it exist, but in either case its a sham. A few speed sites I used to use with Suddenlink now all show speeds at or below what I had with dial-up 15 years ago. I'm paying $86 a month which is higher than Suddenlink charged with 30 mbps unlimited. I told the tech on the phone I don't spend hardly any time on the net, so why after 20 days am I out of usable data. He tells me to insure I'm not connected and using data to turn my computer off anytime I'm AFC. Hell, I'd unplug the stupid modem its a lot quicker.
Anyway, thanks you guys for your help. I'll stay in touch as the saga continues...lmao!!

Use TESTMY.NET to determine your speed.
INSIST on it.
The Hughesnet speedtest site is fake.
Several years ago they insisted on the TESTMY.NET site.
They've developed their own testing site and now, unless you INSIST on TESTMY.NET they'll use their own fake results from their fake site.
I've spent hundreds of hours on the phone w/these people.
I know them well - There is a resolution for your wows but it takes LOT's of time.
Expect an hour every time you call them - Have a hard wire cable so you can wire the router directly to your PC
Tell your family you won't be available for and hour or so.
Don't get mad, don't yell, don't get frustrated - Work w/every thing they're asking you to do.
Their call center is in Brownsville, TX, I believe, so you'll talk to nice folks but not local.
Get - Did I say "GET" the case # - They record and document every second of their conversation with you.
Make sure you're polite but firm - They usually will work with you - Just keep in mind the peep's you talk to have limited ability to fix your issue - But I really like talking to them - They really do want to fix your issue.
Take notes as you go through your conversation w/them.
Get names - Note times.
This won't be the only time you'll call them - It's a game - Learn to master it and you'll win.
Good luck !
 
 
 

I'm not sure 'What' you will win in the end. But it sure ain't a usable fast connection, referring to the last poster's comments. I too have been on the phone with them many 
times, to no avail.  Every time I see the advertisement come on about guaranteed 25Mbps, it really annoys me.
I have recently found better options to try out, (new company's coming out with internet connections). I just don't know how much of a fight they will put up if I haven't
served the complete 2yr sentence, oops, I mean automatic contract I'm supposed to be on with them. Even though there was no mention of it when I called to get connected.
The way I see it, they are not holding up their end of the contract, then why am I forced to stay with them and unable to use my connection for any of my work?
My speeds are all in the old Dial up range. 3 or 4 days after my cycle begins, I'm told I used all my data. I ask "What, pray tell, is using up my 20 Gigs in the first week
so fast? No one seems to have an answer for that. I mean, I am unable to do but the very basic of things on this connection. It isn't fast enough for me to use up 20 gigs!