Tier 2 woman said "Crap, your connection is horrible". I said "Thanks, I know". Anywho they're going to send someone else out on Tuesday. Said they would probably replace the cable lines in the house. House is only 6 years old, but they said sometimes the contractors use the cheapest of the cheap. So we'll see how that goes. She said the problem is packet loss before it even gets to the modem. So with that conclusion, I guess I can quit trying to fix it through tweaks