compuguybna

Tommie, you never provided me with the details of EVDO. Are you using a signal off your cell phone to act as a modem, have a USB connect card, or what? I assume you're just capturing data in a wireless format such as a cell phone captures a signal?? Do tell? Price??

no offense taken! Just providing back!

I'M SHOCKED! My sucky Hughesnet mysteriously returned to NORMAL. This is about the MAX out of what I get. (of course tomorrow it will be back down to 300kbps) :::.. testmy.net test results ..::: Download Connection is:: 1599 Kbps about 1.6 Mbps (tested with 1536 kB) Download Speed is:: 195 kB/s Upload Connection is:: 233 Kbps about 0.2 Mbps (tested with 386 kB) Upload Speed is:: 28 kB/s Tested From:: https://testmy.net (Main) Test Time:: 2009/06/21 - 10:58pm D-Validation Link:: https://testmy.net/stats/id-UVKWBRX3E U-Validation Link:: https://testmy.net/stats/id-1XMBNEJ0Z User Agent:: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.0.04506; FDM) [!]

Actually, I did live about 300 feet from the "central office/switch" as they call it. The Switching station was on the end of a dead end road. We had a back entrance at the rear of the apt complex which brought us out at a red light on a busy road. Passing by the station on the way out, I was literally within 10 feet of the door (fenced in of course). Obviously, the closer to the central office you live, the better speeds you get on DSL. (i'll be happy to plot your the coordinates on a map if you dont believe me! ) I did not have to do speed tests all of the time because I was satisified with the speeds I was getting. I knew what my web surfin speed was like, and I knew how to translate file downloads into kbps/mbps. So I didn't have to do a speed test to know I was running 6mbps.

I had AT*T DSL in Nashville after I dumped Comcast. I had a 6mbps plan, and it was ALWAYS at 6mbps! ( i didn't have to continually run speed tests on it because I knew it was performing as it should). I moved to a rural area and got stuck with dial-up. (currently fighting Hughesnet)...

I've had extremely good luck out of the WESTERN DIGITAL MY BOOK series (Essential and Home). These drives are quiet and spin down after a while after not accessing any data. All the ones I have utilize the WD "GREEN" drives in them. I have a 500, 750, and 1TB. I have 2 ESSENTIALS that have USB only. the 750 is the :HOME: edition which includes USB, Firewire, and ESATA. Deals all the time on these. I have $109 for the 1TB edition at a local BESTBUY. Check online. prices differ every week! I have NEVER owned a SEAGATE external drive.

My original account was DSS800XXXX, That was back in December. and my site Id was 110XXX. My second account is DSS825XXXX, and my site id is 210XXX. Not being able to know how account and site id's increment, there is no way to know is that's the number of users that they signed up in 5 months or now. I will have to check my order and my Service Order # to see how that incremented. I was wondering if my speeds would be any better getting a new install/account, and like I said before, Speeds were GREAT!!! the first 30. Obviously they do this to EVERYONE. And yep, TWICE to the same person, you can be assured its done to everyone. Yeah, double whammy!!! :knuppel2: :tickedoff: Tomorrow is Monday, and I guess ECC and tech support will get my "CANCELLATION REQUESTED" letter. they will either cancel it on the fly (based on my experienced with William at ECC on the first account). Or they will give me some blah blah crap about "try it for another month", and see if it gets better. NOT. the longer I venture into that contract, the worse it will be to fight later.. or "we'll give you a month free"....That cost them NOTHING, and a sorry way to keep me on. I'll report back tomorrow. I stopped doing speed tests. I'll just use it til they cut it off. Calling bank tomorrow and disputing credit charges also! Hughes, YOU SUCK!

Yeah, you can look at those speed tests and TARGET SPECIFICALLY when it went to sh** They still deny there is anything wrong. Talking to Tier-4 engineering on Monday. I'm sure the result will be running endless speed tests, and stating 'speeds are not guaranteed'. No sense of battling with them. the way it is now is most likely the way its gonna be!

I've actually did a search of EVDO, and I didn't find much on their sites. Basically, is that where you use your cell phone as your "modem" or where you use a "wireless card" that intercepts a wireless data signal? I know AT&T has a card that you use.Its $60 for 5gb cap. Wireless How about what you use? (1) price? (2) Average speed (in reality) (3) is there a gb "cap" per month?

I **AM** contesting! Oh, I'll get out this contract, I got out of the first one. I was just stupid enough to give it a second try. I guess I just had to see if history repeated itself, IT DID! Two accounts, two billing issues, two service issues, and each happened 32 days after activation. and "speeds aren't guaranteed". That's all you'll get out of HUGHES! ------------------ By the way, Wildblue wasn't much better. Hello dialup!

I'm already at Tier-4 Tech support In Florida, and at Executive Customer Care in Maryland. That didn't take but 2 days! Write [email protected] . Its an attention getter if you're fed up with Hughes.

Yeah, I posted my comments on ripoffreports.com . . . . . . consumeraffairs.com . . . . . and dslreports.com amusing reading anyway! LOL :knuppel2: :tickedoff:

Here is a Speed Test and "WEB RESPONSE" History from Hughesnet. As you can see, about 30 days after signup, my speeds started dropping. This is perhaps a direct intention of their NOCC. ******************************************************************************************* Can you please explain the sudden change in speeds for this account? This was a NEAR PERFECT account for 30 days. I believe the NOCC has direct control over out account, and give us what ever speeds they want to, when ever they want. the DOWNLOAD is the number AFTER the time, and then the D/L is displayed., SPEED TESTS Date Download Upload 6/19/2009 21:55 775 280 6/19/2009 21:53 165 267 6/19/2009 21:47 303 263 6/19/2009 21:39 947 27 6/19/2009 21:36 469 170 6/19/2009 21:33 275 182 6/19/2009 21:27 63 18 6/19/2009 11:29 1220 80 6/19/2009 11:26 857 271 6/19/2009 11:22 175 202 6/19/2009 11:18 466 224 6/19/2009 11:15 217 259 6/19/2009 11:12 314 265 6/19/2009 10:44 497 260 6/19/2009 10:30 670 251 6/19/2009 10:27 426 118 6/19/2009 10:12 329 94 6/19/2009 9:58 519 172 6/19/2009 9:56 411 206 6/19/2009 0:45 448 219 6/19/2009 0:42 410 254 6/19/2009 0:18 0 228 6/18/2009 10:59 156 169 6/18/2009 10:56 204 165 6/18/2009 10:50 171 263 6/18/2009 10:44 168 87 6/18/2009 10:41 159 270 6/17/2009 14:59 130 273 6/17/2009 14:52 231 188 6/17/2009 14:45 172 104 6/17/2009 14:37 42 218 6/17/2009 14:32 32 75 6/17/2009 14:28 242 273 6/17/2009 11:58 1217 80 6/17/2009 1:12 1298 260 6/17/2009 1:09 1199 263 6/16/2009 23:55 299 267 6/16/2009 23:52 453 265 6/16/2009 23:37 188 256 6/16/2009 23:11 419 231 6/16/2009 23:06 148 247 6/16/2009 23:01 55 28 6/15/2009 22:39 69 16 6/15/2009 21:38 369 0 6/15/2009 21:28 195 209 6/15/2009 21:19 237 270 6/15/2009 21:16 76 60 6/15/2009 21:01 1140 123 6/15/2009 20:54 442 0 6/15/2009 20:45 300 264 6/15/2009 20:25 80 75 6/15/2009 19:03 1531 251 6/15/2009 18:04 1409 126 6/15/2009 17:46 1463 269 6/15/2009 17:21 1581 256 6/15/2009 16:54 1631 250 6/15/2009 15:26 1406 244 6/15/2009 14:31 1523 258 6/15/2009 14:28 331 261 6/15/2009 14:25 1533 264 6/15/2009 14:20 1073 269 6/15/2009 12:39 1407 94 6/15/2009 12:36 1330 246 6/15/2009 12:31 181 247 6/15/2009 12:27 96 117 6/15/2009 12:21 313 173 6/15/2009 0:39 1592 273 6/14/2009 22:12 1561 252 6/14/2009 21:16 1584 271 6/14/2009 20:21 1524 254 6/14/2009 9:58 1580 273 6/14/2009 9:16 1596 268 6/14/2009 8:54 1511 242 6/13/2009 0:15 1149 214 6/13/2009 0:10 1195 99 6/13/2009 0:06 91 34 6/12/2009 23:28 1585 246 6/12/2009 23:25 6/12/2009 15:03 1578 226 6/12/2009 13:04 1590 242 6/12/2009 12:50 1587 225 6/11/2009 21:53 1205 241 6/11/2009 15:37 1345 210 6/11/2009 13:08 1578 260 6/11/2009 12:44 1619 266 6/11/2009 12:13 1590 265 6/11/2009 11:33 1584 271 6/10/2009 21:57 1400 255 6/10/2009 20:07 1496 272 6/10/2009 19:10 1544 242 6/10/2009 18:23 1495 272 6/10/2009 16:31 1602 274 6/10/2009 15:48 1605 265 6/10/2009 14:24 1594 269 6/10/2009 13:11 1601 275 6/10/2009 12:39 1598 280 6/10/2009 0:07 1453 256 6/9/2009 23:27 1376 227 6/9/2009 22:28 1353 246 6/9/2009 21:03 1397 258 6/9/2009 20:06 1418 249 6/9/2009 19:33 1539 256 6/9/2009 18:50 1562 243 6/9/2009 17:51 1560 224 6/9/2009 11:04 1607 70 6/9/2009 10:43 1587 67 6/9/2009 9:44 1607 66 6/8/2009 13:56 1601 259 6/8/2009 12:03 1584 243 6/8/2009 0:08 1576 263 6/7/2009 11:53 1582 262 6/7/2009 1:10 1597 254 6/6/2009 23:29 1579 238 6/6/2009 16:27 1576 204 6/6/2009 11:37 1597 270 6/5/2009 21:39 1527 276 6/5/2009 20:49 1574 270 6/4/2009 13:18 1602 267 6/4/2009 12:12 1560 267 6/3/2009 21:27 1542 267 6/3/2009 19:19 1470 250 6/3/2009 18:17 1593 262 6/3/2009 16:38 1531 272 6/3/2009 11:34 1494 123 6/3/2009 1:07 1592 88 6/2/2009 23:27 1598 118 6/2/2009 22:11 1484 263 6/2/2009 21:07 1559 271 6/2/2009 10:21 1580 265 6/2/2009 0:19 1482 267 6/1/2009 22:23 1481 261 6/1/2009 22:04 1310 241 6/1/2009 21:48 1547 249 6/1/2009 21:34 1367 196 6/1/2009 20:02 1500 269 6/1/2009 19:19 1557 247 6/1/2009 13:14 1565 267 6/1/2009 1:34 1587 206 6/1/2009 0:02 1581 121 5/31/2009 13:27 1587 272 5/31/2009 12:25 1591 251 5/30/2009 23:13 1592 267 5/30/2009 22:57 1606 270 5/30/2009 16:02 1609 264 5/30/2009 15:06 1592 271 5/30/2009 11:52 1571 260 5/30/2009 0:52 1594 250 5/29/2009 22:08 1614 248 5/29/2009 20:53 1559 217 5/29/2009 14:31 1558 247 5/29/2009 13:46 1610 270 5/28/2009 23:49 1590 273 5/28/2009 22:36 1559 237 5/28/2009 22:21 1565 268 5/28/2009 14:44 1601 275 5/28/2009 11:29 1590 238 5/27/2009 23:55 1546 266 5/27/2009 21:27 1274 238 5/27/2009 20:35 1361 233 5/27/2009 19:26 1461 121 5/27/2009 18:56 1223 108 5/27/2009 18:51 1493 98 5/27/2009 14:26 1594 118 5/27/2009 11:26 1574 247 5/26/2009 23:21 1564 263 5/26/2009 21:52 1448 225 5/26/2009 9:18 1596 258 5/25/2009 23:10 1573 118 5/25/2009 21:08 1560 119 5/25/2009 19:36 1590 121 5/25/2009 17:58 1598 246 5/25/2009 9:44 1594 266 5/25/2009 0:10 1567 271 5/24/2009 23:20 1543 265 5/24/2009 20:16 1567 259 5/24/2009 19:43 1588 255 5/24/2009 9:45 1581 272 5/23/2009 21:52 1575 273 5/23/2009 7:55 1575 271 5/22/2009 13:19 1596 258 5/22/2009 12:06 1617 270 5/22/2009 10:51 1601 183 5/22/2009 0:14 1594 269 5/21/2009 23:02 1597 271 5/21/2009 21:49 1584 272 5/21/2009 21:05 1584 274 5/21/2009 20:19 1588 249 5/21/2009 19:34 1594 268 5/20/2009 22:09 1593 200 5/20/2009 21:07 1597 267 5/20/2009 20:23 1578 245 5/20/2009 19:16 1594 258 5/20/2009 15:22 1581 234 5/20/2009 11:47 1580 266 5/19/2009 23:58 1599 267 5/19/2009 22:19 1576 265 5/19/2009 20:53 1607 273 5/19/2009 20:10 1593 273 5/19/2009 19:17 1598 272 5/19/2009 16:14 1575 264 5/19/2009 15:11 1576 269 5/19/2009 14:42 1605 258 5/19/2009 13:19 1559 171 5/19/2009 12:32 1565 275 5/19/2009 11:45 1580 239 5/18/2009 23:08 1614 269 5/18/2009 22:17 1596 269 5/18/2009 21:12 1574 264 5/18/2009 20:14 1592 266 5/18/2009 19:37 1594 254 5/18/2009 19:14 1566 266 5/18/2009 18:08 1599 274 5/18/2009 9:52 1594 269 5/17/2009 22:21 1510 277 5/17/2009 22:00 1587 276 5/17/2009 11:07 1585 270 5/17/2009 9:55 1567 265 5/16/2009 23:15 1588 267 5/16/2009 21:04 1557 264 5/16/2009 20:05 1601 275 5/16/2009 18:33 1576 265 5/16/2009 16:58 1585 266 5/16/2009 6:32 1578 269 5/16/2009 6:19 1608 277 5/15/2009 23:20 1581 274 5/15/2009 22:32 1597 271 5/15/2009 22:30 1574 271 5/15/2009 21:14 1568 270 5/15/2009 21:08 1599 271 5/15/2009 11:08 1593 274 5/15/2009 10:13 1561 213 5/15/2009 9:58 1569 273 5/14/2009 23:42 1426 262 5/14/2009 23:21 1070 273 5/14/2009 22:13 1607 238 5/14/2009 21:54 1599 260 5/14/2009 20:58 1591 268 5/14/2009 20:52 1599 265 5/14/2009 20:49 1586 267 5/13/2009 23:42 1603 273 5/13/2009 23:40 1584 271 5/13/2009 22:17 1509 259 5/13/2009 21:42 53 247 5/13/2009 21:37 161 95 5/13/2009 21:26 1588 262 5/13/2009 21:16 1594 237 5/13/2009 21:11 1587 270 5/13/2009 19:39 1582 268 5/13/2009 19:36 1571 259 5/13/2009 19:30 1592 265 5/13/2009 19:24 1585 270 NEAR PERECT TESTS 5/13 to 6/14 (after 30 days went to crap ******************************************************************************************* WEB RESPONSE TESTS (SHOULD NOT BE OVER 12!!!!) Date Response Time 6/19/2009 21:46 9.6 6/19/2009 21:39 4.9 6/19/2009 21:39 6.1 6/19/2009 21:39 5.7 6/19/2009 21:38 39.8 6/19/2009 21:38 15.4 6/19/2009 21:37 13.8 6/19/2009 21:36 17.8 6/19/2009 21:36 8.7 6/19/2009 21:35 34.8 6/19/2009 21:33 23.7 6/19/2009 21:32 54.4 6/19/2009 21:31 29.4 6/19/2009 21:30 6.4 6/19/2009 21:30 4 6/19/2009 21:28 8.6 6/19/2009 21:28 95.6 6/19/2009 21:25 97.2 6/19/2009 11:27 3.8 6/19/2009 11:27 3.9 6/19/2009 10:26 13 6/19/2009 10:26 22 6/19/2009 10:25 17.1 6/19/2009 10:24 3.7 6/19/2009 10:12 30.7 6/19/2009 10:11 16.3 6/19/2009 9:58 10.8 6/19/2009 9:58 22.6 6/19/2009 9:57 18.9 6/19/2009 9:56 10.3 6/19/2009 9:55 23.7 6/19/2009 9:55 22.2 6/19/2009 9:54 11.5 6/19/2009 0:25 17.8 6/19/2009 0:22 26.6 6/18/2009 22:50 9.9 6/18/2009 22:48 36.6 6/18/2009 22:45 70.3 6/18/2009 22:43 55.4 6/18/2009 22:41 131.5 6/18/2009 22:36 12.7 6/18/2009 10:59 12.1 6/18/2009 10:57 14.4 6/18/2009 10:56 14.7 6/18/2009 10:55 14 6/18/2009 10:53 13.7 6/17/2009 15:59 20.9 6/17/2009 15:56 19.7 6/17/2009 15:52 40.6 6/17/2009 14:57 22.2 6/17/2009 14:56 30.6 6/17/2009 14:52 20.2 6/17/2009 14:50 21.7 6/17/2009 14:48 18.3 6/17/2009 14:44 36.1 6/17/2009 14:42 10.3 6/17/2009 14:39 10.8 6/17/2009 14:39 17.4 6/17/2009 14:37 5.2 6/17/2009 14:37 17 6/17/2009 0:01 9.7 6/16/2009 23:53 11.2 6/16/2009 23:52 4.1 6/16/2009 23:50 10.7 6/16/2009 23:50 16.3 6/16/2009 23:09 12.6 6/16/2009 23:06 10.1 6/16/2009 23:05 65 6/15/2009 23:40 8.7 6/15/2009 23:35 13.3 6/15/2009 23:32 21.4 6/15/2009 23:08 25.4 6/15/2009 23:05 86.3 6/15/2009 23:03 25.3 PREVIOUS TO 30 days BELOW (speeds good) 6/15/2009 16:56 8.6 6/15/2009 12:18 4.2 6/15/2009 12:17 10.9 6/12/2009 23:26 5.8 6/8/2009 12:44 4.1 6/8/2009 12:43 4.7 6/7/2009 11:57 4.9 6/2/2009 21:23 5.9 5/28/2009 11:27 3.3 5/27/2009 23:51 4.2 5/27/2009 21:40 7.4 5/27/2009 14:24 7.8 5/23/2009 21:50 5.6 5/22/2009 10:50 4.7 5/21/2009 23:00 4.9 5/21/2009 19:32 5.8 5/20/2009 19:15 5.8 5/20/2009 11:46 4.4 5/19/2009 23:56 6.5 5/19/2009 11:43 4.9 5/18/2009 18:05 5.1 5/18/2009 9:51 5.9 5/17/2009 9:53 6 5/16/2009 22:20 7.6 5/16/2009 18:31 6.4 5/16/2009 16:57 5.1 5/16/2009 6:17 4.8 5/15/2009 23:18 5.4 5/15/2009 22:30 5.2 5/15/2009 22:28 5.1 5/15/2009 21:09 7.3 5/15/2009 21:06 6.2 5/14/2009 23:19 6.6 5/14/2009 21:52 4.6 5/14/2009 20:55 5.3 5/14/2009 20:50 5 5/14/2009 20:47 5.5 5/13/2009 23:38 4.8 5/13/2009 22:15 5.5 5/13/2009 21:09 5 5/13/2009 21:08 5.3 5/13/2009 21:08 4.5 5/13/2009 21:08 6.3 5/13/2009 19:22 5.5 5/13/2009 19:21 5.3 5/13/2009 19:21 5 5/13/2009 19:21 5.4

After a downhill battle with HughesNet (after my 30 day "satisfaction guaranteed period"), I've decided to cancel them. Its an endless battle, with only one response from them "SPEEDS ARE NOT GUARANTEED". Here is the Letter I sent to them (and in a modified format to the Better Business Bureau of Maryland). Can you believe the BBB rated this company an "A". Are they nuts ? ? ------------------------------------------------------------- June 19, 2009 I wanted to share some issues with this account and provide you an opportunity to act accordingly before this becomes a long, drawn-out journey. Also, history seems to repeat itself at Hughesnet, you'll understand that later as you read on. First of all, we've already had a Hughesnet account previously(DSS800XXXX if you decide to read all the boring details and a 5 month journey). It was plagued with billing and service related issues from day 1. Your corporate office decided and myself decided it was no longer worth it to continue. So, we decided to "start over"...New install, New equipment, new billing. We placed another order on May 10, 2009, and had our system installed on May 13, 2009. Everything went perfect! Perfect install, new modem, new dish and transmitter, and a FULL 1.5-1.6MBPS (the maximum we could achieve on that plan PRO +). I kept crossing my fingers each day that the service would continue "as it should"... What a difference it was from a system plagued with issues on our first system, to a near perfect system on the second install! To further document system activity (and thus to document things should things start going down hill), I performed regular speed tests and web response tests for my own gathering at that point. The system held a good signal strength of 165-180. Weather never seemed to affect the system, and the speed was an average of 1.5mbps MORNING, DAY, NIGHT. Nothing to seem to affect this system. I could load 50 webpages at once, and the speed would hold. I was very pleased at that point that I finally had a system, and felt the money I'd spent was well worth it to have broadband again. I never once complained at system performance, and never once thought of paying my bill. I was getting what I was paying for (value vs $ spent). HERE IS THE POINT WHERE HISTORY REPEATS ITSELF! On DSS80XXX, even though our billing was messed up from day 1, we maintained pretty consistent speeds for the plan we were on (at the time, we were on the HOME PLAN 1.0mbps)...AFTER OUR FIRST 30 days, things started going down hill.... Speeds in the 200-300 range..the downhill battle begins. Several tech in that long journey were out examining the system. It was up and down. up and down. Finally, after a phone call from Level-4 Tech Support, they tell me my system is running "within normal performance", and there was simply nothing they could do... That I was on a shared bandwidth system, and "speeds weren't guaranteed".......Even your corporate office stated "KEEP THE SYSTEM WITH ITS FLAWS, or cancel"....Wait, First time someone at Hughes admitted there were "FLAWS". So I'm in Executive Customer Care, and these people are doing "what they can" to try to keep me up and running. HOWEVER, network operations never admits any wrong doing, NONE. Was time to depart with DSS8002748, and try again. (Poor William, he tried). Like I said, I was happy with DSS825XXXX (the new account), UNTIL day 32. Here we go on a slow declining battle. 1.5mbps for 30 days straight, then here we go, speeds at low at 200kbps, and web response tests in the 30's. Tech Support in India admitted "VERY VERY VERY BAD" (if you ever watched SEINFELD, you will see the humor in this between Jerry and Baubau (his indian friend).....NOTHING IS WRONG WITH THE EQUIPMENT(it still at a couple of times performed to its regular speeds), nothing is different about the pc I'm using, nothings changed in the weather. Here's my theory and why history repeats itself with Hughes. Why is a customer given the regular speeds of his "plan" for the first 30 days, and you just "sock it to ya" on day 32-on. my belief is that you want customers to he happy with their service during their "satisfaction guaranteed" period...sort of a confidence builder.....THEN, after a customer is in a contract with you, you get the regular run-around with "speeds aren't guaranteed" motto. If speeds were at 90-95% of a person's plan, Then WHY would it suddenly change for no apparent reason????? Go on the internet and google "throttling", "flow control", and many other technical terms. some day their bandwidth is severaly crippled during the periods of 4pm to 12am (the time of which you excuse at PEAK TIME".........If that theory was CORRECT, and simply not a myth or excuse, why don't customers experience slowdowns during "peak time" during their first 30 days??? Again, most likely a knowing, deliberate control of your Network Operations. I got 1.5mbps my first 30 days......why just decide to slow it down? many theories that me and other customers have voiced. Like I said search the internet for issues on Hughes, you'd be astounded at the results. Why am I writing this? Because I dont like how I've been done. I signed up for the PRO + package, PAID for the PRO + package, EXPECTED good performance 1.5-1.6mbps, and I got it (for a short period of time [30 days]. Now, I'm into this ridicolous mess of fighting with you only trying to GET what I'm PAYING for. If you were in my shoes, wouldn't that be what you wanted. Its like bait and switch. Give ya "full speed ahead, engage", and then after you feel like you've "got me". you can provide me with any level of service, and somehow manage to get away with it. That's not the way business enterprise works. its simply not an ethical way to do business. Am I mad? Perhaps a little? Overall your service "gets me where I want to go, and helps me get done what I need to".....But then, there is the value versus $. I'm paying EXTRA for the PRO + package, but not getting the benefits of it . . Sounds fair doesn't it? Do I want to cancel? Not necessarily.. but what I WOULD like is a truthful explanation of what is happening and WHY this is a regular practice of hughes... Remember this is my SECOND account. The SAME SERIES of events has happened TWICE, says time frame. I'll probably never get an explanation, and like I said NETWORK OPS (NOCC) will never admit that they are having any effect on any of this. What do I want? I want a service where I feel what I'm getting what I pay for. I'm not a speed demon. however, I know when my system isn't performing like 'IT USED TO:, and daily for that matter. Again, VALUE in a service. $90 for the **CURRENT LEVEL*** of service isn't. I'm not performing any more speed tests. Documentation is captured in emails, phone calls, and history tests available online at your "performance tests". What do YOU at Hughes feel is fair? You can ask William in ECC. That poor guy tried, and is probably screaming now that he's been given this case back to him (in case that happens). Well, i've said enough at this point. Tech support is supposed to call tonight (only to have me run more speed tests again)...... Lets hear from you hughes! I need to know what you intend to offer as a possible resolution before this journey becomes to long. I'd like to have an answer from someone before March 24, 2009! William, if you get handed this again, I'm sorry buddy.

Kinda outdated at this point, eh? Filed September 29, 2008

ACTUALLY, I had NO complaints about HughesNet during the first 30 days. Speeds were great 24/7. However, after 30 days, you're out of your "satisfaction/cancellation period".......then Hughes can pretty well put you on whatever doman they want. They'll make all kinds of excuses, including reading scripts from their computer every time you call.. If you finally complain enough that you reach ECC, then they might compensate you some $$$ and beg you to stay, but ECC people aren't technically inclined, so they just tell you to "accept the system WITH ITS FLAWS or cancel"... At least they admit its flawwed! :tickedoff:

another intriguing question is why on a NEW HUGHESNET install you're on the direcway.com domain (gateway)? and then after 30 days (and things start to slow down)... you're on the direcpc.com domain? anyone know for sure the differences?

Well, remember, just last week I was bragging about how I was getting 100% of my plans speed..... Of course, I was in my SECOND time with Hughes, but I was still within my 30 day install date (the point at where you CAN cancel). Of course, Hughes is going to try to fool new users to think they're going to get those speeds ALL the time. Day 31, you're lucky to get 300K (which I'm getting now). I'm still wondering why I was dumped off on direcpc.com domain. I had always been on direcway.com. I'm thinking direcpc.com is the gateway/domain they throw you over on after they "got ya"...... That's ok, I'll just bug the hell out of William in ECC again. I already warned him! HAHA

Well, the first time it happened, I just listened to all the excuses Tech Support gave me (although I knew what they were doing). BUT, this is the second time around. As helpful as ECC was, they're not tech people (they're there just to resolve issues and resolve people's confidence in their service) . They were just tired of constant complaints about the issues. So, new install, new equipment. Perfect service for the first 30 days. Paid the second bill, now in a contract, things are doing downhill quick! Its ok though, I know everyone in ECC and have their phone number (as well as Tier-4), so I guess its another endless cycle . . .

You must have spoken with Advanced Technical Support and have a different number than 1-866-347-3292, That goes to India. Also, the NOCC is in Florida (which is Level 4). And you'd would have had to talk to ECC to get ANYTHING free out of Hughes . . . . . P.S. This is my second shot at Hughes, so I've already experienced every level of support they offer. My old account was plaged with billing issues and speed problems. the only reason I tried a new install and new account was to see if history repeated itself. Unfortunately, its starting to go downhill fast . . .

That's basically the theory. We're still on the SPACEWAY satellite if you have a HN9000, but just off to a different server perhaps. I haven't been able to find anything stating the difference between direcway.com and direcpc.com, but my speeds definately are in the dump.. Yeah, everything nice and fast during your FIRST 30 days (at which you can cancel)...Then BOOM, day 32, and after you've paid your second bill, WHAMMY. Interesting though, the only way I seen the domain/host change was looking at my speed test history. Another theory is that the modem contains "throttling software", otherwise called flow control that automatically throttles you speed between 4pm and 12am. MANY other people are complaining about the same thing.(lots of logs on dslreports.com) I guess I'll complain about it until I reach Executive Customer Care...... GRRRRRRR

Anyone on Hughesnet with the HN9000 modem notice that they were switched from host/domain direcway.com TO a much slower direcpc.com ? ? ? ? ? This happens approx 30 days after you signed up (32 days here....after i'm in a contract)..... If you're a MEMBER and log your tests, check your speed history and see what date your host changed.

I think we really got it the first time . . . .

Price?

Unfortunately, if you're in TN, and you're on the overcrowded beams that serve us, you're speeds are probably going to never improve over what they are now. If you're not under contract, i'd cancel ! If you ARE under contract, fight it. There is a wealth of information of numbers to call and email addresses to write here. I can definately understand why all the Wildblue dishes along the long stretch of road I live on suddenly appeared as Hughes dishes. Who knows, Hughes will eventually turn to crap as they rapidly add new users. A friend of mine's account was DSS800XXXX, and mine is DSS825XXXX....... That's a heck of alot of users added in 5 months. (not sure how the account numbers increment). I simply just state HughesNet as good for the moment because it meets my needs at the present.