compuguybna

DSLREPORTS deleted my posts about the contact information saying it was a violation of their policy.

I love how William blocked my email address to avoid any further contact. Its not like I can't create another one somewhere else. !LOL

Top Ten Reasons Not to Use HughesNet Top Ten Reasons Not to Use HughesNet. 1) They play games with their FAP in order to force you to upgrade. 2) They are oversold 3) They cannot provide the service that they promise 4) Their tech support is terrible 5) Language barrier when contacting tech support 6) Tech support doesn't listen 7) Customer service sucks Installer sucks 9) Slow, slow, slow, s l o w! 10) The 9000 also sucks! Constant reboots. Average twice daily. Type in HughesNet on any search engine and read about the complaints and lawsuits. ********************************************************************************** REVISED - REAL WORLD VERSION I revised that . . . . ------------------------------------------------------------- Top Ten Reasons Not to Use HughesNet. 1) They play games with their FAP in order to force you to upgrade. (Going from a HN7000 to an HN9000 yielded no better response) 2) They are oversold. (moving HN7000 users to HN9000/Spaceway) 3) They cannot provide the service that they promise. (famous words from ECC William. "Service and speed levels are NOT guaranteed). 4) Their tech support is terrible. (outsourced, only read from flowcharts and scripts) 5) Language barrier when contacting tech support in India. 6) Tech support doesn't listen. All they can tell you to do is speed tests. 7) Customer service sucks. Billing support in the Phillipines is terrible. (always use form emails) Installer sucks. They dont tighten bolts and forget to run ground wires. 9) Slow, slow, slow, s l o w! Can you say THROTTLE? NOC, we hate you! 10) The 9000 also sucks! Constant reboots. Average twice daily. Overheats. Noc downloads throttling software into it.

William Smouse is his name.

ECC musta have got tired of hearing you bitch, and gave you what you wanted ! LOL

Anything else I could provide? There's all the information you could ever need to complain about your Hughesnet service ! ! ! You should have read the kiss-a** email William sent me. these people definately know how to kiss the BBB's A** as well. anyway, I forwarded the bank the 36 pages of emails I had sent Hughes about service related, and their 36 "form" responses that basically stated the same thing.... At least, the bank ruled in my favor. I did not have to pay any of that. And I'll NEVER remit a dime to NCO! I won this battle!

Hughesnet Executive Customer Care [email protected] [email protected] 1-866-636-0012 (Office of the President) Current Pin # - 397158 New Pin Starting 10/26/09 is 913854 Complaints? Voice them to William @ ECC

Hughesnet Executive Customer Care [email protected] [email protected] 1-866-636-0012 (Office of the President) Current Pin # - 397158 New Pin Starting 10/26/09 is 913854 Complaints? Voice them to William @ ECC

Actually, I believe a very high percentage dont even know there is any means of contact beyond Indian tech support or Philipino Billing support. I've read in many posts that tech and billing support tells customers there is NO where else they can write or call...Of course, they are trained to say that. Being sent to ECC is possible from having SO MANY logged calls or emails they are at the end of the rope....they seriously dont know what to do.....then they dump customers off on ECC......OR people complain to the BBB, thus being contacted by ECC.... OR they find the [email protected] or [email protected] contact information. DAMN IT! I had the # to ECC and the current PIN #, but I deleted it from my email in disgust. I should have POSTED it here! LOL Anyway, I'm not going to be bullied by NCO. they're a joke. I told WILLIAM I was not paying it, and that the bank had ruled my chargeback in my favor. If it does end up on my credit report, I have access to all 3 bureaus to dispute it! And the saga continues!

I can assure that telephone call today wasn't pretty. William called me after I forwarded my email I previously sent to them about this collection notice about 20 times (to [email protected] and [email protected]). After about 20 times, they must have blocked my email address, since they bounced back. Then about 2 minutes later a call from 301-428-5500...Yep, its Hughes. In short, I told him how their their own NOC is screwing customers and making people at ECC miserable. He told me i *MUST* pay the balance owed. I told him I didn't HAVE to do anything......Since the bank ruled my chargeback in my favor (with the 20 so pages of documentation AGAINST them). GEES, let me name the ways I hate these people!

I've dealt with NCO before on a Comcast account where they tried to jip me....Was supposed to be like $19.95 for 12 months, and they'd only honor it for 6 months(although I had all the printouts and order history). I only paid the $19.95 after the 6 months....I think they cut the service off in the 8th month, and sent it to NCO. I never seen it on my credit report though. I think some collections agencies have more power to report than others. Doesn't matter. I have a high enough credit score where 1 ding wont matter (and its not like they are claiming thousands of dollars).

Got a collection letter from NCO (the biggest joke of a collection that ever exist).. Hughes states I owe them $222+ for my last failed account...One that THEY cancelled because they had no resolution for my sucky*** service/speed issues. I guess ECC is going to get another call tomorrow. Poor William.

Hey, I'm getting sucky speeds tonight, just like Hughesnet!!!!!! they claim something is wrong with the USB modem, and sending me another one . . . We'll see. :::.. Download Stats ..::: Download Connection is:: 232 Kbps about 0.2 Mbps (tested with 507 kB) Download Speed is:: 28 kB/s Tested From:: https://testmy.net/ (Main) Test Time:: 2009/10/15 - 8:49pm Bottom Line:: 4X faster than 56K 1MB Download in 36.57 sec Tested from a 507 kB file and took 17.916 seconds to complete Download Diagnosis:: May need help : running at only 28.05 % of your hosts average (myvzw.com) D-Validation Link:: https://testmy.net/stats/id-ZL2GN5DMB User Agent:: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.0.04506; .NET CLR 3.5.21022; .NET CLR 1.1.4322; msn OptimizedIE8;ENUS) [!]

By this point, you should see Hughesnet has HIGHS and lows. Its just like Wireless Broadband...up and down.... But still a hellofalot better than satellite. At least the signal is bouncing 7 miles away, not 2300+ miles.

The mifi 2000 is a PIECE OF CRAP! Go to the Verizon forums and read how many complaints this device has listed!!!!

So..... it IS finding viruses, and malware, right? I was gonna put it on my notebook pc too. I've been using windows defender for a while too.

I'd be interested in your results. I recently started using it. Seems to make my machine lag and freeze every so often. A FULL scan didn't find anything (of course, I'm very careful on the net anyway).

"%ProgramFiles%Windows Sidebarsidebar.exe"

Signal on a HN9000 normally is around 180-160. I have seen it as high as 200. Here's a trick. If you experience an outage in heavy rain, your signal is low but you are still connected..... Go into the ADVANCED control panel (the little man/wizard)......Go into the menu where you SUBMIT USAGE and AUDIT DATA.....do that about 10 times, about 30 seconds apart (or set the update interval to that)...... I guarantee you your signal level will improve. I think it reports this info to the NOC, and it automatically boosts a stronger signal. Now, taking, you have VERY HEAVY DOWNPOUR and hail, dont expect it to work, period.

That is an advantage of the HN9000 and the newer dish. Its come a monster storm here, and I've sit and watched the signal degrade, and pick back up. i been surfin' when its literaly pouring down rain. I think that's its ONLY advantage, though! LOL

I'd rather MY taxpayer money be used for something more useful and beneficial!!!!! So, what if we DO find there is ice and water below the moon's surface. Are we going to start inhabiting there????

I dont understand this country sometimes . . . . with so many people out of work, people starving, people with no place to live.... WHY should I care if the moon has ICE OR WATER below its surface...?????? Of course, the taxer payers foot this fill @ 75 million.......Dont we have better things to be inquiring about? I never really understood the full function of NASA anyway, except blowing assloads of money with little gain.... Has a hyperactive five-year-old taken over as the director of NASA? It sure seems like it. On Friday morning, an unmanned spacecraft launched in June will crash into the moon's surface. On purpose. Anyone not named Michael Bay is likely to ask why. Here's the answer: NASA wants to know if the twin impacts of the Lunar Crater Observation and its Sensing Satellite (LCROSS) will reveal any ice or water under the moon's surface. Finding out shouldn't be an issue. When the twin crafts hit the lunar surface at around 6,000 mph, NASA expects "plumes of moon dust

Hughes didn't think that one out very good did they ? ? ? Of course moving a large number of 7000 users over to Spaceway WOULD create congestion. BAD NOC! ! ! BAD BAD NOC ! ! I've had a charge back from June when I cancelled. Hughes provided a rebuttal saying I owed $206.38. You should have seen the HUGE mess of paperwork they sent the back. It was NOTHING more than ALL 46 times I'd either called or emailed them about service issues. They're SO STUPID. How is that documentation on their side? it is THE documentation I should have provided the bank for REASONS I SHOULD NOT PAY THEM. In almost EVERY ONE of the case id's....Hughes used the same canned response. I would NEVER bestow this service on anyone, ever again..... HUGHES, YOU SUCK!

did you ever check into Mobile Broadband ? ? Do you have any VERIZON towers in your area? I have a Verizon Mobile Broadband card., Works a hell of a lot better than Hughes ever did..... (goes thru Millenicom . . no contract, no taxes.)

I definately would NOT be complaining about a 24mbps connection, that's for sure!