Marcin541 Posted December 31, 2004 CID Report Share Posted December 31, 2004 Well about a year ago I got a new computer. WIth it came 6 months free of AOL. So I said, free internet? So I turn on my new pc and during the windows installation it asked if i wanted to sugn up for the internet, and i clicked yes. I got my new telephone cable ready and hooked it up into the jack. I click New Registration and it dials some number which then tells me that there was an error. I tried it about 10 times before I got def up, and clicked existing user. I used my AIM screenname to sign up for the service. So, it worked and all and about a week later it was gone from my computer (only software, not account). One day my dad gets a bill, for $21.95 from AOL. I called them to conacel the service and their stupid machine asks for my Secret question answer which I have no idea on what i put for it. So I call tech suport who says they will cancel my account. Little did I know, that they didnt. My dad kapt paying $14.95 now every month before I looked at the bill. That same day that i did look at the bill I told him that I would cancel it no matter what. I downloaded AOL (eww), and signed on using my dsl. I look into billing and it says my account has 900 hours for 14.95 a month. But I never changed the plan, i canceled it completely. I then went into support, which was damn hard to find. I got into live chat and asked the person there what I should do. She/He told me I should call AOL and ask them to change my secret answer question. So i did just that. To confirm I was the owner they asked for my dads credit card number. And finally I got a cancelation confirmation number and all. It was all good then. About 2 days later I got a call from AOL. The guy literally begged me to stay, offering a few months free, and cheap DSL (or cable). I said, no thank you, i got DSL and hung up. Ever since that day, aol is gone from my computer and I dont think they are still billing us. The funny thing is that I never, EVER agreed to be billed. Neither did i agree for them to change my plan to the 900 hour broadband plan! Quote Link to comment Share on other sites More sharing options...
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