SLOW!!! Need help plz

[Mystik_MDS]

Ok so I've noticed my internet starting to go ALOT slower than it used to.... Let me first start off by saying that I'm a gold teir member which entitles me to 8mbps down and 768kbps up.

However whenever I run the download speed test i'm only seeing a max of 1.6mbps, so I proceeded to contact comcast techs to find out what the problem could be.  They said that there were no reported outtages in my area, they then proceeded to check my modem and said everything was fine and suggested that I power cycled the modem... So I power cycled the modem and nothing became of my speed going back to normal, its still going extremely slow... I've run out of ideas and comcast techs are of no help telling me that the router I purchased automatically updates itself even after I told them that I manually have to download and install the new firmware. 

Any ideas guys?  This is ridiculous, I'm paying extra per month to recieve faster speeds yet am getting slower speeds than their regular advertised speeds...

Thanks in advance.

P.S. If you need any tests modem settings etc just let me know.

[Guest helloimtim]

There can be so many diffrent reasons for the huge slow down. Could be virus and or spyware. Scan for thoes in safe mode.I personally can not see spyware and or a virus takeing that much bandwidth. I would download a free netmeter. Just surf for the word "free netmeter"  See what is comming out of your computer and in. If you have TONS of outgoing you have a major virus and or spyware. If that does not do the trick and you dont have tons going out of your computer. I would reset your default tcp/ip settings. Download this handy free tool. At the top you will see the word file. Click on reset to windows default and reboot.  https://www.speedguide.net/downloads.php.That should get you a great start and tracking down the issue........:Let us know what you found out.....

  l

[tommie gorman]

Welcome to the forum Mystik_MDS.

When is the last time you defragged and did disk cleanup? Have you used a registry cleaner? 

Also woud post a speed test? Maybe the 2992 file?

[Mystik_MDS]

Well for starters my computer defrags every night so thats not the prob... secondly I run a few anti spyware programs nightly as well... xoftspy, ad-aware, microsoft anti-spyware, and spybot.

All come up without any problems and I'm also running norton every night aswell, with up to date definitions...

I'll check the net meter in a sec but heres my 2992 speed

:::.. Download Stats ..:::

Connection is:: 1393 Kbps about 1.39 Mbps (tested with 2992 kB)

Download Speed is:: 170 kB/s

Tested From:: https://testmy.net  (Server 1)

Test Time:: 2006/04/14 - 4:03pm

Bottom Line:: 24X faster than 56K 1MB Download in 6.02 sec

Tested from a 2992 kB file and took 17.594 seconds to complete

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.12) Gecko/20050915 Firefox/1.0.7

Diagnosis: May need help : running at only 28.15 % of your hosts average (Comcast.net)

Validation Link:: https://testmy.net/stats/id-6PYCZG047

Edit: I've also checked my upload speeds and those are where they are supposed to be...

[tommie gorman]

Have you tried a cablenut file optimizer? http://www.testmy.net/forum/t-1013

If not and you use it, let it set in about 3 days to get full effects.

[Mystik_MDS]

Yeah I optimized it a long time ago and havent touched it since.

[tommie gorman]

Some get over advertised speeds, some don't. But I would say that you should be able to go alot faster. You say optimized, I assume that you meant TCP Optimizer. Maybe if you dumped that and got a cablenut instead(with cable anyway) you might see better  speeds.

If you meant cablenut you might PM Van, remember he is busy. He could get you a better setting. Just a thought. 

[netmasta]

Run the test at http://www.broadbandreports.com/tweaks and post the results. Are you using a router? Also, what brand and model modem are you using?

[Mystik_MDS]

No I used cablenut.... And how am I getting overadvertised speeds when I used to get the speed that they are advertising.

netmasta: http://www.broadbandreports.com/tweakr/block:1fa4b52?service=cable&speed=800&os=winXP&via=normal

Router is a Linksys BEFW11S4 V4 with firmware 1.52.02

Modem is the Motorola surfboard 5120

The following is stuff from the modem....

Downstream                                    Value

Frequency                               747000000 Hz

Signal to Noise Ratio                         33 dB

QAM                                             QAM256

Network Access Control Object             ON

Power Level                                   -3 dBmV 

2006-04-15 16:12:12 3-Critical R02.0 No Ranging Response received - T3 time-out

Software Version: SB5120-2.19.0.7-SCM01-NOSH

Hardware Version: 4

MIB Version: II

GUI Version: 1.0

VxWorks Version: 5.4

[netmasta]

No I used cablenut.... And how am I getting overadvertised speeds when I used to get the speed that they are advertising.

2006-04-15 16:12:12 3-Critical R02.0 No Ranging Response received - T3 time-out

What do you mean by getting over advertised speeds? Your other messages point to not getting advertised speeds. Also, have you

[Mystik_MDS]

Some get over advertised speeds, some don't. But I would say that you should be able to go alot faster. You say optimized, I assume that you meant TCP Optimizer. Maybe if you dumped that and got a cablenut instead(with cable anyway) you might see better  speeds.

If you meant cablenut you might PM Van, remember he is busy. He could get you a better setting. Just a thought. 

Just pulled that from his post I think I mis understood him...

And also have I what... You forgot to right your question

[netmasta]

I meant to hit the preview button. Have you been getting that error alot in your modem logs?

[FallowEarth]

Welcome, Mystik_MDS.

Can you post a ping and traceroute to testmy.net?

From the command prompt:

ping -n 10 www.testmy.net

tracert www.testmy.net

[Mystik_MDS]

C:Documents and SettingsAdministrator>ping -n 10 www.testmy.net

Pinging www.testmy.net [67.18.179.85] with 32 bytes of data:

Reply from 67.18.179.85: bytes=32 time=36ms TTL=50

Reply from 67.18.179.85: bytes=32 time=33ms TTL=50

Reply from 67.18.179.85: bytes=32 time=34ms TTL=50

Reply from 67.18.179.85: bytes=32 time=34ms TTL=50

Request timed out.

Reply from 67.18.179.85: bytes=32 time=34ms TTL=50

Reply from 67.18.179.85: bytes=32 time=34ms TTL=50

Reply from 67.18.179.85: bytes=32 time=37ms TTL=50

Reply from 67.18.179.85: bytes=32 time=36ms TTL=50

Reply from 67.18.179.85: bytes=32 time=34ms TTL=50

Ping statistics for 67.18.179.85:

    Packets: Sent = 10, Received = 9, Lost = 1 (10% loss),

Approximate round trip times in milli-seconds:

    Minimum = 33ms, Maximum = 37ms, Average = 34ms

C:Documents and SettingsAdministrator>tracert www.testmy.net

Tracing route to www.testmy.net [67.18.179.85]

over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1

  2    7 ms    5 ms    5 ms  73.20.110.1

  3    6 ms    7 ms    6 ms  68.86.170.9

  4    7 ms    6 ms    7 ms  68.86.168.29

  5    8 ms    7 ms    7 ms  68.86.168.121

  6    6 ms    7 ms    7 ms  68.86.168.154

  7    11 ms    9 ms    10 ms  12.126.150.5

  8    37 ms    37 ms    37 ms  gbr1-p70.ormfl.ip.att.net [12.123.32.106]

  9    36 ms    *      36 ms  12.122.1.66

10    37 ms    36 ms    37 ms  tbr1-cl1474.attga.ip.att.net [12.122.12.121]

11    35 ms    35 ms    36 ms  tbr2-cl1835.attga.ip.att.net [12.122.9.158]

12    36 ms    36 ms    36 ms  tbr1-cl13.dlstx.ip.att.net [12.122.2.89]

13    35 ms    35 ms    35 ms  gar1-p360.dlrtx.ip.att.net [12.123.196.101]

14    35 ms    33 ms    33 ms  12.119.136.14

15    35 ms    33 ms    33 ms  vl32.dsr01.dllstx3.theplanet.com [70.85.127.61]

16    34 ms    34 ms    33 ms  vl42.dsr02.dllstx4.theplanet.com [70.85.127.91]

17    35 ms    35 ms    36 ms  gi1-0-2.car17.dllstx4.theplanet.com [67.18.116.8

5]

18    33 ms    34 ms    35 ms  55.b3.1243.static.theplanet.com [67.18.179.85]

Trace complete.

Netmasta:  I"ve noticed that error like once or twice now.

[Swimmer]

Wow.. sounds like you are getting the run around from comcast..

Here is what I would try.. Connect a computer directly to the modem.  Run the speed test.. If you are seeing better speed then I would reset the router, using the little black button to factory settings, and then hook it back up.  Also if you just recently upgraded the firmware and now it is all messed up.. try a power cycle on the router.. if that doesnt work.. then I would reflash the router with the last stable version that you were seeing you speeds at.  You should be at least in the 7500 range with the package if not above 8000..  As far as hop #9 timing out.. that is a little odd.. the router is not part of Comcast network at all it is good old ATT.  So.. they are not going to be able to fix it.

Here is where you are going..

4 68.86.168.29  Florida Jacksonville

5 68.86.168.121  Florida Jacksonville

6 68.86.168.154  Florida Jacksonville

7 12.126.150.5  Florida Vero Beach

8 12.123.32.106  New Jersey Middletown

9 12.122.1.66  New Jersey Middletown

10 12.122.12.121  New Jersey Middletown

11 12.122.9.158  New Jersey Middletown

12 12.122.2.89  New Jersey Middletown

13 12.123.196.101  Oklahoma Davis

14 12.119.136.14  New Jersey Morristown

15 70.85.127.61  Texas Dallas

16 70.85.127.91  Texas Dallas

17 67.18.116.85  Texas Dallas

18 67.18.179.85  Texas Dallas

[Mystik_MDS]

Had a tech out to my house yesterday and noticed one thing that was wrong with my connection... I had recently unplugged a tv and left the cable hanging out of the back of the VCR and he said that it was backfeeding through the rest of the house so that sped me up a little bit and then he said he was gonna turn something over to maintenance.  So we will see...