karthic Posted July 12, 2006 CID Share Posted July 12, 2006 hi friends i use MyPhone Explorer application for connecting and data transferring between my PC and my Sony Ericcsson k700i Phone. but recently after i installed my motherboard updates (intel application accelerator, intel BIOS update and a few updates in USB from INTEL ) i could not connect my phone to my pc it is telling me that port COM4 COULDNOT BE FOUND!!!!(pic attached) when i open my device manager there too my COM4 doesn't shows up in ports sub menu!!! what may be the problem with my pc or port?????????? Quote Link to comment Share on other sites More sharing options...
dlewis23 Posted July 12, 2006 CID Share Posted July 12, 2006 karthic you have any other USB devices on there? if so do they work? Quote Link to comment Share on other sites More sharing options...
karthic Posted July 12, 2006 Author CID Share Posted July 12, 2006 i ve no usb devices connected to any of my pc 's ports except that of my phone in the device manager under the ports submenu it shows 2 ports (default) one for my printer and another one for communications previously when i connect my cable to the usb port (com4) would show up in the device manager but now it is not showing up!!! Quote Link to comment Share on other sites More sharing options...
cholla Posted July 12, 2006 CID Share Posted July 12, 2006 Have you tried restarting with the phone connected to the USB ?So maybe Windows will detect it. Or see if the add new hardware wizard will detect it with the phone plugged in. Quote Link to comment Share on other sites More sharing options...
dlewis23 Posted July 12, 2006 CID Share Posted July 12, 2006 if you havent already done it do what cholla said, and make sure its in a different USB port. Quote Link to comment Share on other sites More sharing options...
karthic Posted July 13, 2006 Author CID Share Posted July 13, 2006 yes chola i tried what u said some days back itself and now too i tried it but nothing changes and another thing i tried plugging out and then plugging it again and windows doesn't detect my usb port and finally i clicked scan for hardware changes in my device manager but that too doesn't detect!! @dlewis23 i tried connecting to port COM5 but yet the same result!! man it doesn't show up in the device manager Quote Link to comment Share on other sites More sharing options...
dlewis23 Posted July 13, 2006 CID Share Posted July 13, 2006 karthic you could just uninstall what you installed, and reinstall it and see if it works, or do system restore back to when it worked. Quote Link to comment Share on other sites More sharing options...
karthic Posted July 13, 2006 Author CID Share Posted July 13, 2006 yes dlewis i tried to better uninstall it but there is nothing like uninstall in the add/remove programs bcoz they were all updates!! and another thing i upgraded(repaired) my xp os to replace all my system files (whichever may be modified) yesterday but that too yielded no favourable result bcoz of my upgradation yesterday i have no earlier restore points finally i have only one option to format my os and reinstall xp os!! is it the final option ?? i think the installation and reinstallation of zonealarm security suite and firewall respectively could 've played spoilsport for more details see http://www.testmy.net/forum/t-14956 is there any chances like that i.e., not detecting a port Quote Link to comment Share on other sites More sharing options...
FallowEarth Posted July 13, 2006 CID Share Posted July 13, 2006 yes dlewis i tried to better uninstall it but there is nothing like uninstall in the add/remove programs bcoz they were all updates!! Windows updates? You can tick the box "Show updates" in Add/Remove Programs. Otherwise, it looks to me like a problem with the software you are using, MyPhoneExplorer. If a rip/reinstall of that software doesn't fix the issue, try another software like it. There's gotta be some. Quote Link to comment Share on other sites More sharing options...
cholla Posted July 13, 2006 CID Share Posted July 13, 2006 karthic ;One more suggestion do you have or might borrow some other hardware that uses USB to see if Windows will detect the USB port(COM 4) with that hardware? Also could COM4 be turned off in your BIOS? How about Plug & Play detection? Could the firewall have MyPhone Explorer blocked? I would suggest to see if there are IRQ conflicts but it would have to detect COM4 to check that. I think the only IE problem would be if the firewall had the MyPhone Explorer blocked. I beleive something in the Intel upgrades turned off the COM4 you just have to find out where. Quote Link to comment Share on other sites More sharing options...
karthic Posted July 13, 2006 Author CID Share Posted July 13, 2006 thanks fallow earth 4 response!!!! no other software can match Myphone explorer application man such a great software and another thing they were not windows updates for they are INTEL UPDATES dude Quote Link to comment Share on other sites More sharing options...
karthic Posted July 13, 2006 Author CID Share Posted July 13, 2006 hello everybody finally yesterday evening i formatted my os and installed a new xp os in the hard disc hoping to solve my problem but yet the same problem it does not detect!!! i scanned for hardware changes/add new hardware with device manager but of no use i ll try to get digicam and connect it to my pc meanwhile how is that"COM4 be turned off in BIOS"? is there anyway that can turn it ON? again now coming to INTEL updates with all my new os xp too it does not detect it!, i haven't installed those updates till now anyway its showing the same result chola!!! how to check whether it is turned off in my system BIOS?????? Quote Link to comment Share on other sites More sharing options...
FallowEarth Posted July 13, 2006 CID Share Posted July 13, 2006 how to check whether it is turned off in my system BIOS?????? You should be able to access your BIOS setup during the boot sequence. It is usually available during the first screen you see when you power up your PC. It will usually say "Press [key] to enter setup." Once you're in, just take a look around and find the setting. Quote Link to comment Share on other sites More sharing options...
karthic Posted July 13, 2006 Author CID Share Posted July 13, 2006 ok i think i know how to enter my BIOS setup i used to press Del key once i power on my pc it will enter a black background with blue color lining at the top i usually set the boot device priority there is it the boot setup fallow earth????????? if yes can i know under which menu will the turn on feature will be present?????? Quote Link to comment Share on other sites More sharing options...
cholla Posted July 14, 2006 CID Share Posted July 14, 2006 karthic ;I don't know what kind of computer you have.Mine is an IBM & heres how the BIOS works.When the computer Logo comes on during boot.IBM in my case on that screen it says press F1 for setup..This is my BIOS.There are two types of password to enter my BIOS user & administrator these have nothing to do with Windows passwords.The User password gives limited access I have to use the administrator password to make setting changes. Once there. There is a list the one the USB is in is: "Devices and I/O Ports" I select this & there it says : "USB Support" the settings are Enabled or Disabled. So if something disabled USB Support in your BIOS you need to enable it.Unless your PC doesn't have any settings like this. In searching I did see some other people are having problems getting Windows to detect phones connected through USB. Quote Link to comment Share on other sites More sharing options...
karthic Posted July 14, 2006 Author CID Share Posted July 14, 2006 thanks fallow earth n chola i did it today morning man before chola said anyway thanks chola in my BIOS setup i entered the general settings ->usb port->advanced and then i reset all the settings to default before applying changes there is nothing like legacy usb port but once i applied changes (default) ports showed up and all were enabled i exit the BIOS setup and in xp i browsed through the phone with my pc with full speed dudes thanks a lot a lot, in tons for helping me!!!!!!!!!! otherwise i would have called my service man and i would have it checked!!!!!!!!! testmy.net rocks again i have learnt a lot in computers with this forum though i am a electrical engineer i m really proud of being a member of this forum HATS OFF TO www.testmy.net Quote Link to comment Share on other sites More sharing options...
karthic Posted July 14, 2006 Author CID Share Posted July 14, 2006 i m really excited dudes thanks to dlewis23 and all who ve helped me with all my problems posted here again thanks dudes!!!!!!!!!!!!!!!!!!!!!! Quote Link to comment Share on other sites More sharing options...
FallowEarth Posted July 18, 2006 CID Share Posted July 18, 2006 Right on, karthic. We're happy to have you aboard. Quote Link to comment Share on other sites More sharing options...
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