Kingknight67 Posted July 26, 2006 CID Share Posted July 26, 2006 It's been like a week now since my cable modem has been losing connection around 6 times a day. Its a webstar router. The cable light on the modem goes out then i lose connection. I actually lose connection a few seconds before it goes out though. All other lights are fine except the PC light which goes solid when its suppose to be blinking. I usually fix it by taking the cable wire out and letting it cool because it might be overheated. I'm not sure if this is the problem though because it doesn't always work. When the light goes out, it can be gone for hours if I don't attempt a fix. I had this problem before, like a year ago but it went away and I don't know why. I don't want to wait . Please help, thanks! Quote Link to comment Share on other sites More sharing options...
Kingknight67 Posted July 28, 2006 Author CID Share Posted July 28, 2006 Please help? Quote Link to comment Share on other sites More sharing options...
FallowEarth Posted July 28, 2006 CID Share Posted July 28, 2006 Hey, Kingknight67. It could be that the modem is overheating. Make sure that you have it in a location where it has enough ventilation (don't cover the venting slots on the modem). Keep it up off the carpet, to prevent any static buildup. Also make sure to keep it a good distance (a few feet anyway) from any other electrical devices. This will reduce electromagnetic interference. What model of Webstar is it? This number usually starts with DP (eg. DPX2203, DPC2100). You can log into the diagnostic page of the modem. Usually you just type <b>192.168.100.1</b> into the address bar of your browser. From here, you can check out all the signal levels, and usually the connectivity report/log, as well. If you are not sure how to interpret the signal levels, post them back here and we'll take a look. Otherwise, it's possible that you simply have bad hardware. These things go bad, just like everything else. It's not always the quickest approach to a resolution, but you can call up your ISP to report this. They usually have some software which will look up the modem stats (ie. flap list). They should be able to see that the modem has not been maintaining bloc sync. They may send a tech out to the home. If you call, be sure to tell them how long it's been going on, and how many times/day you lose connection, and that the cable light goes out. Don't get off the phone until you are satisfied with a resolution. Quote Link to comment Share on other sites More sharing options...
Kingknight67 Posted July 28, 2006 Author CID Share Posted July 28, 2006 Name WebSTAR DPC2100 Hardware Version v1.1 Software Version v2.0.1r1133 Receive Power Level -5.7 dBmV Transmit Power Level 53.0 dBmV Cable Modem Status Operational The signal, status, and log says that the feature isn't enabled. Quote Link to comment Share on other sites More sharing options...
FallowEarth Posted July 28, 2006 CID Share Posted July 28, 2006 Hmmm. No Signal to Noise (SnR) ratio shown? The power levels don't look bad... Well, you may have a line issue. I'd call your ISP. The first step they may take is replace the modem (shouldn't cost you). Quote Link to comment Share on other sites More sharing options...
brock01 Posted July 28, 2006 CID Share Posted July 28, 2006 i got a webstar but i cant get to the 192.168.100.1 it says this The image Quote Link to comment Share on other sites More sharing options...
AgentGOD Posted July 29, 2006 CID Share Posted July 29, 2006 That's comcast for ya . Try accessing those pages while the modem is booting, it works fine. It all locks when all of the lights flash at once. Quote Link to comment Share on other sites More sharing options...
Kingknight67 Posted July 29, 2006 Author CID Share Posted July 29, 2006 After moving the modem, I didn't get disconnected for the rest of the day. However today, I got disconnected two times already. Confusing . Quote Link to comment Share on other sites More sharing options...
dlewis23 Posted July 29, 2006 CID Share Posted July 29, 2006 Kingknight67 you wouldn't happen to know how many times your cable line is split before it gets to the modem would you? Quote Link to comment Share on other sites More sharing options...
Kingknight67 Posted July 30, 2006 Author CID Share Posted July 30, 2006 It is split two times. Quote Link to comment Share on other sites More sharing options...
dn0 Posted July 30, 2006 CID Share Posted July 30, 2006 Hey, Kingknight67, here is a diagram of the ideal way to have your modem wired up. Your levels are on the edge of optimum, but the modem should still work with those levels. Re-configuring your wiring to the diagram below may help, though. It would be helpful to know the downstream SNR, but you will have to call cust service to get that since your diagnostic page doesn't show it. Quote Link to comment Share on other sites More sharing options...
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