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I wrote a email to Mr. Willner(CEO of Insight) and complained about paying $44.95 for Internet when new customers get it for $30.00. I got a call from Insightbb this morning saying my email was sent from the home office telling them to lower my bill to $30.00. So to Insightbb I say thanks.

That's great, but how long is that rate of $30.00 for?  I honestly can't see them reducing your rate forever just because of an e-mail to the CEO.  If it was that easy, everyone would be doing it.  And it that's the case, I'm going to contact the CEO's of the phone company, the satellite dish company, the internet company, the cellular company, etc., etc.  LOL

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When I talked to Insight this morning it sounded like forever. I all ready had cable TV. I've been with Insight since the bought out the last cable provider. Here is a coppy of the email and reply.

Dear Mr. ******

I'm glad we could find a way to show our appreciation for your continued business.  Thank you!

Michael Willner

Richard wrote:

----- Original Message -----

From: Richard

To: [email protected]

Sent: Friday, January 12, 2007 1:53 PM

Subject: Loyal Customer

I been a customer of Insight since (and before) it took over this area in Northern Kentucky. It really gripes me to see new customers get Broadband for $30.00 and I have to pay $44.95. I have cable TV service and it great. But I think its really wrong for Insight to treat its older customers this way. I like it when you ask for the bundle price and Customer Reps. say turn you service off for 3 months and you to can get the price break. You say Insight is a Company that cares, so if it does do some thing about this injustice.

    Sincerely,

    Richard

Mr. Willner,

        I was just contacted by Betty who's supervisor is Beth. Yes, my bill was adjusted accordingly. So, I would like to take this time to Thank You. I now do truly believe you are Sincere in you endeavors to do right by the customers and make Insight a better Company.

    Thank You, Mr. Willner

    Richard

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Oh, so then $30.00 is the normal pricing, not just a special to grab new customers, right?  That's different.  If they lower the price, then they should lower it for everyone and it's good that you complained and so should all the other subscribers.  Good job.

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:::.. testmy.net test results ..:::

Download Connection is:: 7794 Kbps about 7.79 Mbps (tested with 12160 kB)

Download Speed is:: 951 kB/s

Upload Connection is:: 487 Kbps about 0.5 Mbps (tested with 1013 kB)

Upload Speed is:: 59 kB/s

Tested From:: https://testmy.net (Server 1)

Test Time:: 2007/01/21 - 5:40pm

D-Validation Link:: https://testmy.net/stats/id-2E9R0QUAP

U-Validation Link:: https://testmy.net/stats/id-TAOPN5CZ0

User Agent:: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 1.0.3705; .NET CLR 1.1.4322; Media Center PC 2.8; .NET CLR 2.0.50727) [!]

I pay for 8Mbps roadrunner @ 80.00 month

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:::.. testmy.net test results ..:::

Download Connection is:: 7794 Kbps about 7.79 Mbps (tested with 12160 kB)

Download Speed is:: 951 kB/s

Upload Connection is:: 487 Kbps about 0.5 Mbps (tested with 1013 kB)

Upload Speed is:: 59 kB/s

Tested From:: https://testmy.net (Server 1)

Test Time:: 2007/01/21 - 5:40pm

D-Validation Link:: https://testmy.net/stats/id-2E9R0QUAP

U-Validation Link:: https://testmy.net/stats/id-TAOPN5CZ0

User Agent:: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 1.0.3705; .NET CLR 1.1.4322; Media Center PC 2.8; .NET CLR 2.0.50727) [!]

I pay for 8Mbps roadrunner @ 80.00 month

nice speeds. tho $80 a month is kinda high

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Since I complaned to insightbb. I now get 10/1 for $30.00 a month. :grin2: :grin2: :grin2:

:::.. Download Stats ..:::

Download Connection is:: 10168 Kbps about 10.2 Mbps (tested with 12160 kB)

Download Speed is:: 1241 kB/s

Tested From:: https://testmy.net/ (Server 1)

Test Time:: 2007/01/21 - 9:36pm

Bottom Line:: 177X faster than 56K 1MB Download in 0.83 sec

Tested from a 12160 kB file and took 9.797 seconds to complete

Download Diagnosis:: Awesome! 20% + : 115.93 % faster than the average for host (insightbb.com)

D-Validation Link:: https://testmy.net/stats/id-9MHBK7DS0

User Agent:: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; Maxthon; .NET CLR 1.1.4322; .NET CLR 2.0.50727) [!]

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Since I complaned to insightbb. I now get 10/1 for $30.00 a month. :grin2: :grin2: :grin2:

:::.. Download Stats ..:::

Download Connection is:: 10168 Kbps about 10.2 Mbps (tested with 12160 kB)

Download Speed is:: 1241 kB/s

Tested From:: https://testmy.net/ (Server 1)

Test Time:: 2007/01/21 - 9:36pm

Bottom Line:: 177X faster than 56K 1MB Download in 0.83 sec

Tested from a 12160 kB file and took 9.797 seconds to complete

Download Diagnosis:: Awesome! 20% + : 115.93 % faster than the average for host (insightbb.com)

D-Validation Link:: https://testmy.net/stats/id-9MHBK7DS0

User Agent:: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; Maxthon; .NET CLR 1.1.4322; .NET CLR 2.0.50727) [!]

nice, can't beat the price

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Guest jeffwalker9999

:cheesy: Sin City - Las Vegas Nevada USA  :cheesy:

:2funny: Sprint Mobile Broadband  :2funny:

:tickedoff: $ 62.00 A Month  :tickedoff:

:uglystupid2: Average throughput speeds of 450 - 820 kbps Download  :uglystupid2:

:shocked: 240 - 400 kbps Upload can be achieved  :shocked:

:arrow: Novatel S620 PCMCIA Card  :arrow:

(1xRTT) (EVDO Rev 0) (EVDO Rev A) //  EV-DO / CDMA2000  

:cheesy:

I also use the 802.11a/b/g wireless card built into my laptop

And Use : : : : 

:oops:

Cox Cable Modem Service - 6 Megs Download & 1.5 Meg Upload  :tickedoff: $55.00

:?:  :?:  :?:

The saying " What goes on in Vegas stays in Vegas ;; is seeking to change.....................

What sould be the new saying be ?????

:smitten:

So thats my 2 cents and Internet Access

((( January 2007 )))

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I have Charter, which apparently is supposed to suck, but works very well for me.

The regular 3M service I once had was fine, but I'd never tested my speed. Charter had offered to upgrade me to the 5M service, but it would be an extra $30 a month, which I felt wasn't worth it. I moved 4 months ago to a house *just* past their last servicable address and had to go back to dial-up, which made me more miserable than you can imagine. DSL wasn't even available here. Last week, Charter suddenly decides to do the right thing and run service to the remaining 2 houses on my road, so of course I jumped at it. I decided to upgrade my 3M service to the 5M service because they offered it to me for only $10 more per month. After the cable was run through the house and installed, I was on the phone with Charter verifying my order when the lady informed me that they now have 10M service. I asked for the cost, braced for the worst. Only another $10 a month. Guess what I went with? :)

So my total bill for everything - equipment, channels, premium services, 10M internet, blah blah for FOUR boxes (2 separate lines had to be run to split to 4 boxes and a cable modem) including 1 Hi-Def box with DVR, best available channels package including all movies (but not premium sports LOL) *including* all taxes, fees, etc - is $145.72 per month. They bundled something and gave me a deal somewhere, because when I had the same set-up with 3M internet at my last address, my bill was $131/mo. They said this price is guaranteed for 1 year, though I don't have to keep it that long. Wonder what it'll cost next year? By then I might be too addicted to the speed to give it up. Yes, I'm sure I will be.

:::.. Download Stats ..:::

Download Connection is:: 7871 Kbps about 7.9 Mbps (tested with 12160 kB)

Download Speed is:: 961 kB/s

Tested From:: https://testmy.net/ (Server 1)

Test Time:: 2007/02/05 - 12:22pm

Bottom Line:: 137X faster than 56K 1MB Download in 1.07 sec

Tested from a 12160 kB file and took 12.656 seconds to complete

Download Diagnosis:: Looks Great : -100 % faster than the average for host (charter.com)

D-Validation Link:: https://testmy.net/stats/id-LYRG24WXS

User Agent:: Opera/9.10 (Windows NT 5.1; U; en) [!]

:::.. Upload Stats ..:::

Upload Connection is:: 618 Kbps about 0.6 Mbps (tested with 1013 kB)

Upload Speed is:: 75 kB/s

Tested From:: https://testmy.net/ (Server 1)

Test Time:: 2007/02/05 - 12:44pm

Bottom Line:: 11X faster than 56K 1MB Upload in 13.65 sec

Tested from a 1013 kB file and took 13.438 seconds to complete

Upload Diagnosis:: Looks Great : -100 % faster than the average for host (charter.com)

U-Validation Link:: https://testmy.net/stats/id-URZMX4E7V

User Agent:: Opera/9.10 (Windows NT 5.1; U; en) [!]

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