asrabbit91 Posted October 17, 2006 CID Share Posted October 17, 2006 Ok, I have media com, and just got a new modem dcm315 is the model I just got it a few months ago. It was running fine at first. Than like a few days ago I started getting some way lower speeds. It's smaller than when I had my 5 mb package. The best test i've gotten on here lately is this :::.. testmy.net test results ..::: Download Connection is:: 2728 Kbps about 2.73 Mbps (tested with 2992 kB) Download Speed is:: 333 kB/s Upload Connection is:: 308 Kbps about 0.31 Mbps (tested with 579 kB) Upload Speed is:: 38 kB/s Tested From:: https://testmy.net (Server 1) Test Time:: 2006/10/16 - 5:19pm D-Validation Link:: https://testmy.net/stats/id-61Z8M7YI4 U-Validation Link:: https://testmy.net/stats/id-N6ZIDR3QF User Agent:: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322) [!] Also when I reset my modem half the time 3 lights just blink for along time. Is my model that good? What could be the problem? This is getting pretty rediculous. I have also called them twice this months already. Once because my speeds was running at 1.7 on my 5 mb connection. The next time because it was still running slow. Anyone else have trouble with media com. I also just got this modem like 2 weeks ago. It's bs paying so much and getting nothing. Laggy online games and stuff. Also my parents don't really care as i'm 17 and won't really call them up again. And are getting mad at me for resetting it if it's going slow. Quote Link to comment Share on other sites More sharing options...
Shug7272 Posted October 17, 2006 CID Share Posted October 17, 2006 Hello and welcome to the site. It sounds like your problem goes beond tweeking. What does your ISP say? Quote Link to comment Share on other sites More sharing options...
dlewis23 Posted October 17, 2006 CID Share Posted October 17, 2006 asrabbit91 welcome to the forum have you called your ISP about this yet? and have you done spyware/virus scans yet? Quote Link to comment Share on other sites More sharing options...
asrabbit91 Posted October 17, 2006 Author CID Share Posted October 17, 2006 What do you mean tweeking? It's freaking pathetic though, when I upgraded my speed they thought they had to have some guy come and do it. I don't think iv'e been getting very good rep support. They said i had a high node problem and it would run at like 6 mbs per second. 2 weeks ago they also told me the high node problem would be fixed in like 2 days because they were splitting it(I was on same was a college) They were telling me the same damn thing 2 months ago though so who knows. I've had a lot of problems with media com, but my dad says he don't care as long as it works, but it sucks to not be able to play xbox live smoothly when its like a 50 dollar connection. 10 mbs 1 up Quote Link to comment Share on other sites More sharing options...
asrabbit91 Posted October 17, 2006 Author CID Share Posted October 17, 2006 I've called them like 3 times in a month its getting redicuolous and it's not spyware and I already defragged the computers. Quote Link to comment Share on other sites More sharing options...
dlewis23 Posted October 17, 2006 CID Share Posted October 17, 2006 see if there is a new firmware for your modem Quote Link to comment Share on other sites More sharing options...
asrabbit91 Posted October 17, 2006 Author CID Share Posted October 17, 2006 where at? Sorry Quote Link to comment Share on other sites More sharing options...
dlewis23 Posted October 17, 2006 CID Share Posted October 17, 2006 where at? Sorry the manufacturer of your modems website Quote Link to comment Share on other sites More sharing options...
asrabbit91 Posted October 17, 2006 Author CID Share Posted October 17, 2006 Maybe you can check I posted the model Quote Link to comment Share on other sites More sharing options...
asrabbit91 Posted October 17, 2006 Author CID Share Posted October 17, 2006 My dad is pissed at me he won't let me look at the modem right now. It says rca though. Quote Link to comment Share on other sites More sharing options...
dlewis23 Posted October 17, 2006 CID Share Posted October 17, 2006 I've called them like 3 times in a month its getting redicuolous and it's not spyware and I already defragged the computers. you say you defragged the computers thats not how you scan for spyware. Quote Link to comment Share on other sites More sharing options...
asrabbit91 Posted October 17, 2006 Author CID Share Posted October 17, 2006 I did scan spyware also. Quote Link to comment Share on other sites More sharing options...
dlewis23 Posted October 17, 2006 CID Share Posted October 17, 2006 Maybe you can check I posted the model rca does not list any downloads on there website. Quote Link to comment Share on other sites More sharing options...
asrabbit91 Posted October 17, 2006 Author CID Share Posted October 17, 2006 Any info on this modem? What could be the problem do you think? What should I do? Quote Link to comment Share on other sites More sharing options...
dlewis23 Posted October 17, 2006 CID Share Posted October 17, 2006 Any info on this modem? What could be the problem do you think? What should I do? is it your modem or your ISP's modem? if it is there modem call them and have them send you a new one, you should also try tweaking your internet before doing that. Quote Link to comment Share on other sites More sharing options...
asrabbit91 Posted October 17, 2006 Author CID Share Posted October 17, 2006 Its the ISP modems, but the thing is they just gave me a new modem thats whats weird. Only had ths modem for like 2 weeks. Quote Link to comment Share on other sites More sharing options...
dlewis23 Posted October 17, 2006 CID Share Posted October 17, 2006 Its the ISP modems, but the thing is they just gave me a new modem thats whats weird. Only had ths modem for like 2 weeks. then there is a problem with the modem, have them replace it for you. Quote Link to comment Share on other sites More sharing options...
asrabbit91 Posted October 17, 2006 Author CID Share Posted October 17, 2006 You ever heard of a modem breaking down like that? Is that modem get bad reviews? I tryed speakeasy and got 3100 and 210 I just really don't know. I know that is still behind what its supposed to be, but have never really heard of that happeing to a modem. Quote Link to comment Share on other sites More sharing options...
ispgeek Posted October 17, 2006 CID Share Posted October 17, 2006 Ok, I have media com, and just got a new modem dcm315 is the model I just got it a few months ago. It was running fine at first. Than like a few days ago I started getting some way lower speeds. It's smaller than when I had my 5 mb package. The best test i've gotten on here lately is this ::::::::::.. testmy.net test results ..:::::::::: Download Connection is:: 2728 Kbps about 2.73 Mbps (tested with 2992 kB) Download Speed is:: 333 kB/s Upload Connection is:: 308 Kbps about 0.31 Mbps (tested with 579 kB) Upload Speed is:: 38 kB/s Tested From:: https://testmy.net (Server 1) Test Time:: 2006/10/16 - 5:19pm D-Validation Link:: https://testmy.net/stats/id-61Z8M7YI4 U-Validation Link:: https://testmy.net/stats/id-N6ZIDR3QF User Agent:: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322) Also when I reset my modem half the time 3 lights just blink for along time. Is my model that good? What could be the problem? This is getting pretty rediculous. I have also called them twice this months already. Once because my speeds was running at 1.7 on my 5 mb connection. The next time because it was still running slow. Anyone else have trouble with media com. I also just got this modem like 2 weeks ago. It's bs paying so much and getting nothing. Laggy online games and stuff. Also my parents don't really care as i'm 17 and won't really call them up again. And are getting mad at me for resetting it if it's going slow. Does your modem have diagnostics that you can run...I need the following information: Receive Power Receive SNR P-ADJ Flaps Downstream Power Upstream Power If you can't get them from your modem directly, call your ISP and have them give this info to you and then post it here and I will tell ya what's up. Quote Link to comment Share on other sites More sharing options...
FallowEarth Posted October 17, 2006 CID Share Posted October 17, 2006 I believe you can access the diagnostics page for the DCM315 by typing 192.168.100.1 in the address bar of your browser. Have a look for the signals that ISPgeek suggested above. <hr> Do you have a router? <hr> You can try some ICMP tests. These are done from the command prompt. To get there: -click Start -click Run -type cmd and click ok From the command prompt you can try a ping and a traceroute: Ping: -type ping -n 50 testmy.net -hit enter -copy and paste the 'Ping Statistics' section here Traceroute: -type tracert -d testmy.net -hit enter -copy and paste the entire traceroute results here To copy from the command prompt: -right-click in the command prompt window -choose mark -click and drag the cursor over an area to highlight it -hit enter to copy to system clipboard Quote Link to comment Share on other sites More sharing options...
snmp_rape Posted October 17, 2006 CID Share Posted October 17, 2006 the best way to find out is ofcourse thru the modems internal web server which is located at the above address, you can also use docsdiag which should be able to tell you your snr, powerlevel, ds frequency, qam, and anything else u could possibly want to know. once u find this info. ill give u an example of what a functional modems info should look like then explain it. downstream Frequency 735000000 Hz Locked Signal to Noise Ratio 36 d QAM 256 Network Access Control Object ON Power Level -5 dBmV upstream HFC MAC Address 00:0x:9x:11:0x:Ax Channel ID 3 Frequency 23984000 Hz Ranged Ranging Service ID 3518 Symbol Rate 2.560 Msym/s Power Level 41 dBmV ur ds frequency should always be locked, ur signal to noise ratio should be between 31-37 for optimal performance, ur ds powerlevel should be between -12 and 12 for optimal performance. the only thing u should be worried about as far as upstream is the powerlevel. it should be between 32-48. Quote Link to comment Share on other sites More sharing options...
afrokenshin Posted November 6, 2006 CID Share Posted November 6, 2006 I had that same problem, I got my internet cut off for like a month and when I returned to Comcast they gave me that modem, that Night I tested my speed and it was pathetic, I was getting %7 of my advertised speed I took it back and got my old Motorola Sb520, and low and be hold the problem was solved, so my advice take it back and say my comp is having issues with this modem I would like a different one. we don't have the exact same model but both are RCA. I even made a topic about it. http://www.testmy.net/forum/t-16738 my conclusion the RCA dcm modems suck. Quote Link to comment Share on other sites More sharing options...
FallowEarth Posted November 6, 2006 CID Share Posted November 6, 2006 I had that same problem, I got my internet cut off for like a month and when I returned to Comcast they gave me that modem, that Night I tested my speed and it was pathetic, I was getting %7 of my advertised speed I took it back and got my old Motorola Sb520, and low and be hold the problem was solved, so my advice take it back and say my comp is having issues with this modem I would like a different one. we don't have the exact same model but both are RCA. I even made a topic about it. http://www.testmy.net/forum/t-16738 my conclusion the RCA dcm modems suck. I haven't had a problem with my DCM425 in the year that I've had it. Always on, always quick. Quote Link to comment Share on other sites More sharing options...
Sparticus Posted November 6, 2006 CID Share Posted November 6, 2006 Its the ISP modems, but the thing is they just gave me a new modem thats whats weird. Only had ths modem for like 2 weeks. Can you post any of your signal levels from the modem? Quote Link to comment Share on other sites More sharing options...
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