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Bamellis

Satellite speed very slow

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I have Wildblue because DSL and cable aren't available where I live. I upgraded to the platinum package the other day. That is supposed to be the platinum package and here are my test scores...

:::.. Download Stats ..:::

Download Connection is:: 395 Kbps about 0.4 Mbps (tested with 2992 kB)

Download Speed is:: 48 kB/s

Tested From:: https://testmy.net/ (Main)

Test Time:: 2007/08/23 - 6:01pm

Bottom Line:: 7X faster than 56K 1MB Download in 21.33 sec

Tested from a 2992 kB file and took 62.094 seconds to complete

Download Diagnosis:: May need help : running at only 5.69 % of your hosts average (aol.com)

D-Validation Link:: https://testmy.net/stats/id-T1DSQN68P

User Agent:: Mozilla/4.0 (compatible; MSIE 7.0; AOL 9.0; Windows NT 5.1; .NET CLR 1.0.3705; .NET CLR 1.1.4322; Media Center PC 4.0; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30) [!]

:::.. Upload Stats ..:::

Upload Connection is:: 36 Kbps about 0 Mbps (tested with 97 kB)

Upload Speed is:: 4 kB/s

Tested From:: https://testmy.net/ (Main)

Test Time:: 2007/08/23 - 6:03pm

Bottom Line:: 1X faster than 56K 1MB Upload in 256 sec

Tested from a 97 kB file and took 22.25 seconds to complete

Upload Diagnosis:: May need help : running at only 14.88 % of your hosts average (aol.com)

U-Validation Link:: https://testmy.net/stats/id-8X17AYR3Q

User Agent:: Mozilla/4.0 (compatible; MSIE 7.0; AOL 9.0; Windows NT 5.1; .NET CLR 1.0.3705; .NET CLR 1.1.4322; Media Center PC 4.0; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30) [!]

I downloaded the TCPOptimizer that i found in the Tweak guide but it has not done anything. Of course, I wasn't sure what to do with it so that didn't help. I am running Windows XP. My PC was new in January and it has no viruses or spyware. I use Norton to check it regularly and I also run Spybot S&D AND Ad-Aware almost daily. I am starting to wonder whether or not my wildblue was actually upgraded because it doesn't seem that way. I upgraded in hopes of hooking up Vonage but so far I have not been able to successfully call anyone. I can hear them but they can't hear me. I am hoping there is something I can do to tweak it and make it faster.

Can you help me?

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Also wanted to mention when I ran the test I was using my AOL browser. It's what I had before the Wildblue was hooked up. I still use AOL's browser on occasion. Internet explorer was being slow.... I also use Firefox sometimes.

Here are the results with Wildblue using Firefox ...

::::::::::.. Download Stats ..::::::::::

Download Connection is:: 513 Kbps about 0.5 Mbps (tested with 579 kB)

Download Speed is:: 63 kB/s

Tested From:: https://testmy.net/ (Main)

Test Time:: 2007/08/23 - 6:13pm

Bottom Line:: 9X faster than 56K 1MB Download in 16.25 sec

Tested from a 579 kB file and took 9.25 seconds to complete

Download Diagnosis:: May need help : running at only 35.82 % of your hosts average (wildblue.net)

D-Validation Link:: https://testmy.net/stats/id-HQI7FMNKR

User Agent:: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.6) Gecko/20070725 Firefox/2.0.0.6

::::::::::.. Upload Stats ..::::::::::

Upload Connection is:: 54 Kbps about 0.1 Mbps (tested with 97 kB)

Upload Speed is:: 7 kB/s

Tested From:: https://testmy.net/ (Main)

Test Time:: 2007/08/23 - 6:17pm

Bottom Line:: 1X faster than 56K 1MB Upload in 146.29 sec

Tested from a 97 kB file and took 14.625 seconds to complete

Upload Diagnosis:: May need help : running at only 48.65 % of your hosts average (wildblue.net)

U-Validation Link:: https://testmy.net/stats/id-3EK4ZFYJC

User Agent:: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.6) Gecko/20070725 Firefox/2.0.0.6

Now Internet Explorer....

::::::::::.. Download Stats ..::::::::::

Download Connection is:: 437 Kbps about 0.4 Mbps (tested with 2992 kB)

Download Speed is:: 53 kB/s

Tested From:: https://testmy.net/ (Main)

Test Time:: 2007/08/23 - 6:25pm

Bottom Line:: 8X faster than 56K 1MB Download in 19.32 sec

Tested from a 2992 kB file and took 56.031 seconds to complete

Download Diagnosis:: May need help : running at only 30.52 % of your hosts average (wildblue.net)

D-Validation Link:: https://testmy.net/stats/id-Q2P08SBZU

User Agent:: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 1.0.3705; .NET CLR 1.1.4322; Media Center PC 4.0; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30)

::::::::::.. Upload Stats ..::::::::::

Upload Connection is:: 70 Kbps about 0.1 Mbps (tested with 386 kB)

Upload Speed is:: 9 kB/s

Tested From:: https://testmy.net/ (Main)

Test Time:: 2007/08/23 - 6:31pm

Bottom Line:: 1X faster than 56K 1MB Upload in 113.78 sec

Tested from a 386 kB file and took 44.969 seconds to complete

Upload Diagnosis:: May need help : running at only 63.06 % of your hosts average (wildblue.net)

U-Validation Link:: https://testmy.net/stats/id-P83AROWJ6

User Agent:: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 1.0.3705; .NET CLR 1.1.4322; Media Center PC 4.0; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30)

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Yah Vonage is never going to give you satisfactory performance. I tried it back before the latency got so bad and it wasn't acceptable then. Now the latency is 2-3x as high and it probably wont work at all as you have already experienced. You might try reseting your modem and see if that helps with the speed. It looks like you are still provisioned on the Value Pack. If that doesn't work call them up and get them to do it again.

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Siryak, how do I reset the modem?? Isn't it reset when you unplug it? I unplugged it overnight last night and it took me 3 hours to connect this morning.

I canceled the Vonage and am keeping the home phone. My internet is still lagging really bad though. I've had Wildblue (through Dish Network)since April and it's given me trouble ever since day one. I had them out 2 days ago and they moved my dish because they thought my TV dish was blocking my signal and I thought that would fix it. I called them and they won't come out again unless I pay them $59. The modem shows I am connected but half the time I get error messages while trying to load web pages. Sometimes I think I was better off with dial-up. When I called to cancel the Vonage they told me that they thought I might have a bad modem but so far I've had no luck getting Wildblue (Dish Network) to fix it. :sad:

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The only way to reset it is to unplug it and plug it back in. But if you are getting error messages then your install IS NOT RIGHT! Make them come out and fix it! If they refuse to try contact Wildblue directly. If that doesn't work then I would go to the BBB. Whatever you do, do not accept a sub par install, because it will be nothing but trouble!

Although I am also not sure the error messages are because of your install. Has it been doing that since the beginning or just here lately? Wildblue has been having some trouble these past few weeks on their end.

Try doing this for me. Go to Start -- Run -- Type: cmd -- Press ok -- In the window that comes up type: ping google.com -n 50 -- hit enter -- After that is done right click and hit select all -- While all of that is highlighted press ctrl C(Push these buttons both at the same time) -- Then come back here and paste the results.

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Bamellis  :welcome: to the forum.

I have had satellite for internet since 1999 and with all the reading and research I have done you can use Vonage, but not as a home subscriber. You would need to get rid of the small Wildblue system and go to a V-sat which would probably have a 1.2 meter dish or bigger and a 3watt transmitter or bigger. You would wind up paying at least $179/month for the smallest account but you could use VOIP. This larger system would give you the speed needed to work but not as well as cable or DSL.

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It has been doing it since the day they installed it. When Wildblue has trouble on their end the second light on my modem either goes off or blinks so I know it's them but most of the time the lights stay on and I still can't connect. If call them they tell me that it shows that I am connected.

Microsoft Windows XP [Version 5.1.2600]

© Copyright 1985-2001 Microsoft Corp.

C:Documents and SettingsHP_Administrator>ping google.com -n 50

Pinging google.com [64.233.187.99] with 32 bytes of data:

Reply from 64.233.187.99: bytes=32 time=1173ms TTL=238

Reply from 64.233.187.99: bytes=32 time=1200ms TTL=238

Reply from 64.233.187.99: bytes=32 time=1107ms TTL=238

Reply from 64.233.187.99: bytes=32 time=3142ms TTL=238

Reply from 64.233.187.99: bytes=32 time=646ms TTL=238

Reply from 64.233.187.99: bytes=32 time=1136ms TTL=238

Reply from 64.233.187.99: bytes=32 time=1155ms TTL=238

Reply from 64.233.187.99: bytes=32 time=1148ms TTL=238

Reply from 64.233.187.99: bytes=32 time=2445ms TTL=238

Reply from 64.233.187.99: bytes=32 time=1159ms TTL=238

Reply from 64.233.187.99: bytes=32 time=1126ms TTL=238

Reply from 64.233.187.99: bytes=32 time=2412ms TTL=238

Reply from 64.233.187.99: bytes=32 time=1120ms TTL=238

Reply from 64.233.187.99: bytes=32 time=1138ms TTL=238

Reply from 64.233.187.99: bytes=32 time=1185ms TTL=238

Reply from 64.233.187.99: bytes=32 time=1114ms TTL=238

Reply from 64.233.187.99: bytes=32 time=954ms TTL=238

Reply from 64.233.187.99: bytes=32 time=1076ms TTL=238

Reply from 64.233.187.99: bytes=32 time=2342ms TTL=238

Reply from 64.233.187.99: bytes=32 time=1100ms TTL=238

Reply from 64.233.187.99: bytes=32 time=2342ms TTL=238

Reply from 64.233.187.99: bytes=32 time=1142ms TTL=238

Reply from 64.233.187.99: bytes=32 time=1168ms TTL=238

Request timed out.

Reply from 64.233.187.99: bytes=32 time=948ms TTL=238

Reply from 64.233.187.99: bytes=32 time=1142ms TTL=238

Reply from 64.233.187.99: bytes=32 time=1161ms TTL=238

Reply from 64.233.187.99: bytes=32 time=2479ms TTL=238

Reply from 64.233.187.99: bytes=32 time=1332ms TTL=238

Reply from 64.233.187.99: bytes=32 time=1119ms TTL=238

Reply from 64.233.187.99: bytes=32 time=1173ms TTL=238

Reply from 64.233.187.99: bytes=32 time=1115ms TTL=238

Reply from 64.233.187.99: bytes=32 time=1184ms TTL=238

Reply from 64.233.187.99: bytes=32 time=1132ms TTL=238

Reply from 64.233.187.99: bytes=32 time=2502ms TTL=238

Reply from 64.233.187.99: bytes=32 time=1118ms TTL=238

Reply from 64.233.187.99: bytes=32 time=2418ms TTL=238

Reply from 64.233.187.99: bytes=32 time=1172ms TTL=238

Reply from 64.233.187.99: bytes=32 time=1129ms TTL=238

Reply from 64.233.187.99: bytes=32 time=1150ms TTL=238

Reply from 64.233.187.99: bytes=32 time=1134ms TTL=238

Reply from 64.233.187.99: bytes=32 time=1134ms TTL=238

Reply from 64.233.187.99: bytes=32 time=1219ms TTL=238

Reply from 64.233.187.99: bytes=32 time=1703ms TTL=238

Reply from 64.233.187.99: bytes=32 time=1127ms TTL=238

Request timed out.

Reply from 64.233.187.99: bytes=32 time=3460ms TTL=238

Reply from 64.233.187.99: bytes=32 time=1165ms TTL=238

Reply from 64.233.187.99: bytes=32 time=608ms TTL=238

Reply from 64.233.187.99: bytes=32 time=786ms TTL=238

Ping statistics for 64.233.187.99:

    Packets: Sent = 50, Received = 48, Lost = 2 (4% loss),

Approximate round trip times in milli-seconds:

    Minimum = 608ms, Maximum = 3460ms, Average = 1398ms

C:Documents and SettingsHP_Administrator>

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Have you tried to see there are any WiFi service around you??. I had vonage on my wifi and it work with no problems

Yeah, Nothing is available. They are putting a WiFi service in but they said that a year ago and I had called them to ask if I could get it. They tested and had no signal at my house. :sad3:

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Oh I see, It's from the cell phone carriers. No, The only 2 around here that have it are Nextel/Sprint and Verizon and I called them both months ago. They told me that I could get it but the towers were not very close so it would be probably no faster than dial up. As of now my cell phone (Nextel) gets a crappy signal here so I can hardly use it from home. Verizon is a little better but my family all has Nextel so to save $$ I switched to Nextel. :cool:

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Prices are probably going to be the same when the new sat goes in. You can't put in a new sat and give everyone on it more speed for the same money and let all the others be envious. What it boils down to is more money = more speed and sat works where other ISP's can't. Many good used sat stations for sale.

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Prices are probably going to be the same when the new sat goes in. You can't put in a new sat and give everyone on it more speed for the same money and let all the others be envious. What it boils down to is more money = more speed and sat works where other ISP's can't. Many good used sat stations for sale.

I know, but Ka Band tends to get slightly better pings, and then it has that on board switching system. The biggest thing though is it will at least take a little while for it to get congested like their satellites are now. Also the Ka band equipment *might* be cheaper.

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Just got my new modem!!! MUCH BETTER!!!! :grin2:

:::.. Upload Stats ..:::

Upload Connection is:: 141 Kbps about 0.1 Mbps (tested with 386 kB)

Upload Speed is:: 17 kB/s

Tested From:: https://testmy.net/ (Main)

Test Time:: 2007/08/28 - 12:31pm

Bottom Line:: 2X faster than 56K 1MB Upload in 60.24 sec

Tested from a 386 kB file and took 22.453 seconds to complete

Upload Diagnosis:: Awesome! 20% + : 27.03 % faster than the average for host (wildblue.net)

U-Validation Link:: https://testmy.net/stats/id-MHPB8TLU6

User Agent:: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 1.0.3705; .NET CLR 1.1.4322; Media Center PC 4.0; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30) [!]

:::.. Download Stats ..:::

Download Connection is:: 1491 Kbps about 1.5 Mbps (tested with 1496 kB)

Download Speed is:: 182 kB/s

Tested From:: https://testmy.net/ (Main)

Test Time:: 2007/08/28 - 12:34pm

Bottom Line:: 26X faster than 56K 1MB Download in 5.63 sec

Tested from a 1496 kB file and took 8.218 seconds to complete

Download Diagnosis:: Looks Great : 4.05 % faster than the average for host (wildblue.net)

D-Validation Link:: https://testmy.net/stats/id-I2OSA7WRB

User Agent:: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 1.0.3705; .NET CLR 1.1.4322; Media Center PC 4.0; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30) [!]

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Hey, Bamellis, here's a little bit of new information that neither WildBlue nor DishNetwork is willing to give it's customers. If you have your modem plugged into a surge protector, bypass it immediately. They found out ***MONTHS*** ago that surge protectors were blocking too much of the electrical current and that with the secondary surge protector that ***COMES WITH THE MODEM***, the modem cannot accurately and consistantly convert the satellite signal to a useable internet signal for your computer. Also, if you have WildBlue through DishNetwork, you should still have a 90-day warrenty. If you don't, call them and ask to speak with a supervisor. Siryak is right, you should not have to suffer for their incompetancy with inferior installations and idiot techs who don't know how to do their job.

Also, one other thing. If you're still getting those speeds, check your bandwidth usage at dishmail.net and see if you're over on your thresholds. That will cause significant speed issues. In the contract, it's called the Fair Access Policy, and it's a joke what they can get away with as threshold limits. Only able to download 7.5G in one month??? I can do that in one day with my music files. Honestly, it makes you wonder what DishNetwork was doing when they signed this contract to partner with Wildblue.  :undecided:

And look at it this way. If all else fails, you can always take your aggression out on the dish with a paintball gun.  :grin: *joking, please don't do that*

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