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Service so bad I started a website to document it

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I am so frustrated with HughesNet that I started a web site to document the terrible download/upload speeds and horrible customer service. I pay for the ProPlus plan which is advertised at 1.6Mbps, my speeds are usually not even close to that. I'd say I average 200Kbps at most times. If anyone reading this has similar problems feel free to visit my site and leave a comment. http://hughesnet-internet.com/

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If you would reitterate, we might be able to help you here. How long have you had their service. When I had tem my normal routine was to defrag, diskcleanup, and restart the modem every day prior to start up everyday.

And to keep it very clean.

Try this link.

http://www.testmy.net/t-4257

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If you would reitterate, we might be able to help you here. How long have you had their service. When I had tem my normal routine was to defrag, diskcleanup, and restart the modem every day prior to start up everyday.

And to keep it very clean.

Try this link.

http://www.testmy.net/t-4257

Do you work for HughesNet technical support? That's the same junk they tell me when I call them. As if the speed of my disk drive would affect the HughesNet download/upload speeds, ha! I do restart my HN7000S modem on a regular basis, in fact I would say probably twice a day. I have had HughesNet (formerly Direcway) for almost 4 years.

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Do you work for HughesNet technical support? That's the same junk they tell me when I call them. As if the speed of my disk drive would affect the HughesNet download/upload speeds, ha! I do restart my HN7000S modem on a regular basis, in fact I would say probably twice a day. I have had HughesNet (formerly Direcway) for almost 4 years.

Heck no I don't work for them. I am a landlord. And that is where most fixes are for promblems with that system. So naturally thats the place to start.

So next what all is running in the background when you push CTRL+ALT+Delete in your task manager. Also what all is running in your start up menu? Are you running any programs like IM.

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If you would reitterate, we might be able to help you here. How long have you had their service. When I had tem my normal routine was to defrag, diskcleanup, and restart the modem every day prior to start up everyday.

And to keep it very clean.

Try this link.

http://www.testmy.net/t-4257

You, really don't need to defrag your computer everyday.  You shouldnt even have to reboot your modem everyday either.  

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Heck no I don't work for them. I am a landlord. And that is where most fixes are for promblems with that system. So naturally thats the place to start.

So next what all is running in the background when you push CTRL+ALT+Delete in your task manager. Also what all is running in your start up menu? Are you running any programs like IM.

I know you don't work for them, lol. Just a little joke on my part. I am absolutely sure the problem is not with my computer, I have been a computer/network professional for over 20 years and I am very careful about what I load on my systems and what runs in the background. I do appreciate your input though and thank you.

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You, really don't need to defrag your computer everyday.  You shouldnt even have to reboot your modem everyday either.  

Thank you. Reboot/restart is just a bad habit I have from years of troubleshooting end-user systems. Always best to start fresh when trying to figure out a problem you know.

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You, really don't need to defrag your computer everyday.  You shouldnt even have to reboot your modem everyday either.  

One thing I have learned is different systems act different to being treated differently. Like some systems like TCP Optimizer, some like cablenut, and some like different teaks. To just sit there and say no system needs defragged daily is just an assumption. PHP, an administator here who also had hughes for a while also followed the same rule of thumb. And I don't need to tell most here how smart he is. And thanks for the opinion.  :smiley:

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The word 'sucks' seems to follow after the word 'Hughe's net' everytime I hear it. Not surprised. Sorry you have them for an ISP.  :buck2:

Unfortunately for me it's HughesNet, dial-up or a T-1. Dial-up is just a bit slower than HughesNet and I am considering returning to it and a T-1 is too expensive, $389.00 per month is the cheapest quote for a T-1 to my house.

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I am so frustrated with HughesNet that I started a web site to document the terrible download/upload speeds and horrible customer service. I pay for the ProPlus plan which is advertised at 1.6Mbps, my speeds are usually not even close to that. I'd say I average 200Kbps at most times. If anyone reading this has similar problems feel free to visit my site and leave a comment. http://hughesnet-internet.com/

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dont know if this helps

http://networking.cbronline.com/news/hughes_launches_new_broadband_satellite_router_090817

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All I get from the news on it, that it must be for the commercial customers to help improve and secure their connections.

Here is an older version and specs. (copy and paste the whole link, as it don't want to be clickable.)

http://www.hughes.com/HUGHES/Rooms/DisplayPages/LayoutInitial?Container=com.webridge.entity.Entity[OID[D84EF4187DF75C43A995BACD3F110AA9]]

And a PDF.

http://www.hughes.com/HUGHES/Doc/0/DBD5J93S28IKB2PVDU5O23RBC3/HX260_H37987_A4_HR_031709.pdf

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