Jump to content

Are you getting what you pay for?


Recommended Posts

So I am in a year long struggle with AT&T. I live 11 miles form the city, the city being Owensboro, KY. The best possible choice for me is 18 down and 1.5 up, or thats what they say. So a year ago I turned on and never got above 15. After three months, technician came out and ran all new wire to the house. Still 15 was the best. and when I refer to "Best" it may have been 15 for an hour or so then down to 5, 8 or 1. It is the most inconsistent service I have ever seen.  Then I paid to have my whole house re-wired. Still no change in speed. This lat go around, AT&T said that I should be happy with 10 to 15 if I pay for 18. This is not acceptable to me. So they sent another technician out and checked everything. AT&T shows no issues at all and when they run their test from halfway across the world, it shows "18". The technician was dumbfounded as all the test say 18 on "AT&T's side but when he brought his computer and iPad in he experienced the same as me. he had my ports at the substation replaced etc.. So From the house to the substation, everything is brand new. literlally. and they still can't get me anywhere close to 18. This morning the third technician comes in and say's there noise disturbance in the line and if I drop my package down to 12, it would raise the noise level to where it should be. They drop to 12 this morning and every test since then is 1.2 to 2.5 down and the upload is non-existent.


Who else i having issues like this? I would like to know. I am starting to think big picture now. But need folks to speak up. It is 100% the service of AT&T, everything in the house was replaced, all brand new equipment and even port replacing etc.. at the substation. Yet, now I am pretty much at dial dial in speed. In my opinion, AT&T is unable to provide the service they have told me time and time again, as well as billed me for the past year for it.


What are your thoughts?





Link to comment
Share on other sites

I don't know why lowering your plan max speed to 12 would be a good option when you were getting 15 before on the 18 plan. Getting a 15% lower than max speed during peak usage hours is probably not bad, as long as you were close to the 18 during the non-peak usage hours.

I don't have experience with AT&T as an ISP

Link to comment
Share on other sites

  • 2 weeks later...

Contact AT&T's Office of the President in Texas- # is online. I persevered to where I obtained the direct #s for some of their top brass, including the regional managers for the Midwest, Marisa Harper, and SE, Richard Burns. My issues were resolved. I'll send you a msg with my email for specifics.

Link to comment
Share on other sites

  • 5 years later...
On 12/30/2014 at 12:47 AM, shark91962 said:

Contact AT&T's Office of the President in Texas- # is online. I persevered to where I obtained contacts........... Midwest, Marisa Harper, and SE, Richard Burns. My issues were resolved. I'll send you a msg with my email  info...

Obviously, this topic has history! So much for Build-Out network maturing.

I've a similar experience Semi- Rural  74702,   Southern Oklahoma, a growing town of 28k plus on us75N,  some 90 miles N.  of D FW.  "Upgraded to a disappointing top-teir Ulimited plan. ''After 22g, may be speed reduced .. temporarily ''   aka:  THROTTLED! 

90 days and 10 support calls later, would be more, but often flops late of a nite, and I can't do an Asian Support Call some nights.

- So, I told tech today,  nothing I signed for  said 4 mg down & 6 upto often & randomly. Before 22, Definitely on that number, and at 4pm Saturday aftn or weeknite 2am....existing for 30+ mins. To Hours.

My ck"d best is 35, avg is 18-22ish, my "slow" is 2-4... Unworkable, unacceptable, unfair. Especially to a very loyal prepaid customer of 6yr, and 25yrs landline user. They already treat p-pay like a stepchild  ?

So, I've asked customer retention to contact me, an attempt for long term relief.

Cuz, i am about over this, should i call it Done? No pain or inducement would see me supporting them, or associated profit center... EVER Again, just ask sprint.

Sure be glad to receive any proven contact person, or point. To include talking pts, if possible.

That covered, Maybe options for an impending switch...

Since the ccp required my downsizing for a time to 40' RV on property, i think my former p2p providers do not support potentially temp structures, on temporary locations.

Any known,  $70 services running stable,  concistant 30mbs of LTE, with a 75gig cap useage? 

I see several sell specialty mobility or static AP routers, but the monthly fee, $120 is a bit much. 

TMN's provider comparisons shows a regon a company initialed as 'BT',  Good performer... Any bells? 

Searches return nada. 

TMN IS the best, most comprehensive Speedster going, and beni's to boot! 

Thanks for the space and time,  jd


Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Unfortunately, your content contains terms that we do not allow. Please edit your content to remove the highlighted words below.
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Create New...