oo0oscar0oo Posted April 7, 2005 CID Share Posted April 7, 2005 ok we know direcway sucks:)...i wonder how much time i have left till i can cancel..istarted my account on 01/30/2004 after how many months can you cancel the account? when will my nightmare be over in other terms ? hehe Quote Link to comment Share on other sites More sharing options...
Guest wmmc Posted April 7, 2005 CID Share Posted April 7, 2005 I do believe there is a 15 month contract, from date bought or installed. Quote Link to comment Share on other sites More sharing options...
Patriot Posted April 7, 2005 CID Share Posted April 7, 2005 Tell you what, I got so tee'd off with their excuses I had my credit card changed and just dumped them PERIOD!. Quote Link to comment Share on other sites More sharing options...
rlh24 Posted April 7, 2005 CID Share Posted April 7, 2005 That is correct. You have a 15 month contract most likely. You did not say in this thread what problems you are having. Quote Link to comment Share on other sites More sharing options...
sparks Posted April 7, 2005 CID Share Posted April 7, 2005 I just registered on this site for the purpose of making it widely known how inferior Direcway's service is. Yes you most likely have a 15 month contract as I did. BEWARE....I cancelled prior to my contract being up which results in a $300 fee, add to that $400 if you don't send your equipment back. I asked them if that would be billed to me or deducted from my account, they told me I would definetly be billed. This morning to my dismay I found they took the whole $700 out of my account! I just received the boxes from them yesterday (the same day they took my money without my consent) so I haven't even had a chance to send the equipment back & they're already charging me! I have spent my whole day today calling them, faxing them, emailing them, and now making it known just how customer service impaired they truly are! Yes, I'm a little mad! Cancel your credit card or debit card prior to cancelling your service. Quote Link to comment Share on other sites More sharing options...
Patriot Posted April 8, 2005 CID Share Posted April 8, 2005 Here is a copy of a post in another area of the D'way forum that hopefully will help some frustrated soul: Agreement?...what agreement.. all I did was sign a paper that I agreed I would abide with the contract...no hard copy of anything called an agreement...mostly oral crap. Quote Link to comment Share on other sites More sharing options...
tdawnaz Posted April 8, 2005 CID Share Posted April 8, 2005 BEWARE!!!...when you cancel your credit cards and or debit cards you also have to notify the bank that a particular company does NOT have authorization to debit your account...otherwise they can do it from just your account number anot even using your card (ACH debit) happened to me before...different situation...but similar Quote Link to comment Share on other sites More sharing options...
oo0oscar0oo Posted April 8, 2005 Author CID Share Posted April 8, 2005 thakk you everyone. i will go ahead give them a call and ask them if my contract is over yet...and when i do cancel ill make sure to cancel the credit card or call the credit card company and tell them to restrict giving any money to direcwaY:) Quote Link to comment Share on other sites More sharing options...
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