New DW7000 User (Help!)

[jkandra]

Test your Download with a bigger file.

From what I see is that it is prime time and that could slow your speed.

What is your Weather like?

This is my Speed DownLoad. From what I read today is Satmex5 is having problems.

That is my Sat.

This is a bad one today.

:::.. Download Stats ..:::

Connection is:: 690 Kbps about 0.7 Mbps (tested with 2992 kB)

Download Speed is:: 84 kB/s

Tested From:: https://testmy.net/ (server2)

Test Time:: Wed Dec 14 22:49:28 EST 2005

Bottom Line:: 12X faster than 56K 1MB download in 12.19 sec

Diagnosis: May need help : running at only 74.43 % of your hosts average (direcpc.com)

Validation Link:: https://testmy.net/stats/id-6MD0YR8TE

[Decade]

Is there anyone I can call and cuss out! Seriously Im so sad about my stats

:::.. Download Stats ..:::

Connection is:: 179 Kbps about 0.2 Mbps (tested with 579 kB)

Download Speed is:: 22 kB/s

Tested From:: https://testmy.net/ (server2)

Test Time:: Wed Dec 14 2005 22:22:47 GMT-0600 (Central Standard Time)

Bottom Line:: 3X faster than 56K 1MB download in 46.55 sec

Diagnosis: May need help : running at only 19.31 % of your hosts average (direcpc.com)

Validation Link:: https://testmy.net/stats/id-S1L8W3HM0

Seriously its only been about 3 days since Install....Should I call the guy who Installed it?

Satellite Statistics Summary

------------------------------------

Local Time: WED DEC 14 23:23:42 2005

------------------------------------

Adapter Main Statistics:

------------------------

Signal Strength.............. 70      Stream Msg-Ackd/Nakd........ 107616/2105

Flags............... 0x00000020      NonStream Msg-Ackd/Nakd..... 1659/146

UpTime (d:h:m:s).. 001:01:36:22      Aloha Starts................ 1654

The Sequencer Timeout........ 0      Ranging Starts.............. 9

Transport Alarm Bit.......... None    Frames Received............. 2870859

Addresses Open............... 7      Frame Errors: CRC/Bad Key... 0/0

Carrier Info........ 089:W:1150      Miscellaneous Problems...... 0

Rate Code........  256k 4/5 (TC)      No Receive Outroute Lock.... 11

Inroute Group................ 1      No FLL Lock................. 411

Inroute...................... 10      No Network Timing Sync...... 151

IQoS ID...................... 0

Ranging Reason: Ranging Done

Inroute Group Selection: Ranged at inroute rate selected by IQoS

Receive Status:  Receiver operational.  (RxCode 5)

Transmit Status: Transmitter ready. (TxCode

And dont say I should try with a larger file...It will be the same if not even slower....My upload speeds are too embarrassing (i cant post them lol)

So what to do...And also, This speed is during all hours, but gets slower at peak hours.  Ive tried morning, night, midday....all pathetic

[yiliboxer]

get use to it... At least ever since I have had direcway.. it has sucked ballz

:::.. Download Stats ..:::

Connection is:: 314 Kbps about 0.3 Mbps (tested with 2992 kB)

Download Speed is:: 38 kB/s

Tested From:: https://testmy.net/ (server2)

Test Time:: Wed Dec 14 22:33:09 CST 2005

Bottom Line:: 6X faster than 56K 1MB download in 26.95 sec

Diagnosis: May need help : running at only 33.87 % of your hosts average (direcpc.com)

Validation Link:: https://testmy.net/stats/id-HG78E5VNQ

and the weather:

Cloudy 33

[Kicoman]

Well I just upgraded from a DW6000 to the 7000.

[ghostmaster]

They are having problems with their equipment.

[JimPrice]

Speed tests on 12/14/2005.  I'm in Oklahma, pointed at IA8 (89W)

1.2m SP dish, DW7000, Pro Plan, RSS:91

:::.. Download Stats ..:::

Connection is:: 1063 Kbps about 1.1 Mbps (tested with 2992 kB)

Download Speed is:: 130 kB/s

Tested From:: https://testmy.net/ (server2)

Test Time:: Wed Dec 14 23:18:26 CST 2005

Bottom Line:: 19X faster than 56K 1MB download in 7.88 sec

Diagnosis: Looks Great : 14.67 % faster than the average for host (direcpc.com)

Validation Link:: https://testmy.net/stats/id-J5PHUF6ME

:::.. Upload Stats ..:::

Connection is:: 154 Kbps about 0.2 Mbps (tested with 579 kB)

Upload Speed is:: 19 kB/s

Tested From:: https://testmy.net/ (server2)

Test Time:: Wed Dec 14 23:19:26 CST 2005

Bottom Line:: 3X faster than 56K 1MB upload in 53.89 sec

Diagnosis: Awesome! 20% + : 133.33 % faster than the average for host (direcpc.com)

Validation Link:: https://testmy.net/stats/id-2TP51I9LE

Maybe they fixed the problem???

[jkandra]

This test was done at 1:46 EST

:::.. Download Stats ..:::

Connection is:: 2212 Kbps about 2.2 Mbps (tested with 2992 kB)

Download Speed is:: 270 kB/s

Tested From:: https://testmy.net/ (server2)

Test Time:: Thu Dec 15 01:45:54 EST 2005

Bottom Line:: 40X faster than 56K 1MB download in 3.79 sec

Diagnosis: Awesome! 20% + : 138.62 % faster than the average for host (direcpc.com)

Validation Link:: https://testmy.net/stats/id-9B0VQZ74D

[Decade]

Holy cow (moooo!!!!)!!!! jkandra!!!! Thats soo fast!!1 How did you get it like that.

Also, what # should I call to complain/request credit until it is fixed?

[ghostmaster]

I don't know the actual number, but if you call the standard support number, they can hook you up...

[Decade]

Are these tests accurate?  Im at school using like a T1 Connection!

:::.. Download Stats ..:::

Connection is:: 568 Kbps about 0.6 Mbps (tested with 579 kB)

Download Speed is:: 69 kB/s

Tested From:: https://testmy.net/ (server2)

Test Time:: Thu Dec 15 07:57:22 PST 2005

Bottom Line:: 10X faster than 56K 1MB download in 14.84 sec

Diagnosis: May need help : running at only 17.88 % of your hosts average (cox-internet.com)

Validation Link:: https://testmy.net/stats/id-D6ONPH8Z9

:::.. Upload Stats ..:::

Connection is:: 276 Kbps about 0.3 Mbps (tested with 97 kB)

Upload Speed is:: 34 kB/s

Tested From:: https://testmy.net/ (server1)

Test Time:: Thu Dec 15 07:57:46 PST 2005

Bottom Line:: 5X faster than 56K 1MB upload in 30.12 sec

Diagnosis: 90% + Okay : running at 98.92 % of your hosts average (cox-internet.com)

Validation Link:: https://testmy.net/stats/id-POSR0CKY7

[jkandra]

Holy cow (moooo!!!!)!!!! jkandra!!!! Thats soo fast!!1 How did you get it like that.

Also, what # should I call to complain/request credit until it is fixed?

It just depends on what time you are on and when you test . This is the best test ever. I should have checked my UpLoad also.

Are these tests accurate?

[jkandra]

Sorry Decade,

[yiliboxer]

Is there really that BIG of a difference in speeds just because of the 7000 modelcompared to the 4000 model.  Here's my download/upload.  After a reboot and clean boot cycle on the modem (or whatever they call it when you unplug the cord for 20sec) .

:::.. Download Stats ..:::

Connection is:: 388 Kbps about 0.4 Mbps (tested with 1496 kB)

Download Speed is:: 47 kB/s

Tested From:: https://testmy.net/ (server2)

Test Time:: Thu Dec 15 17:39:29 CST 2005

Bottom Line:: 7X faster than 56K 1MB download in 21.79 sec

Diagnosis: May need help : running at only 41.86 % of your hosts average (direcpc.com)

Validation Link:: https://testmy.net/stats/id-UWS641TRH

:::.. Upload Stats ..:::

Connection is:: 110 Kbps about 0.1 Mbps (tested with 97 kB)

Upload Speed is:: 13 kB/s

Tested From:: https://testmy.net/ (server2)

Test Time:: Thu Dec 15 17:43:34 CST 2005

Bottom Line:: 2X faster than 56K 1MB upload in 78.77 sec

Diagnosis: Awesome! 20% + : 66.67 % faster than the average for host (direcpc.com)

Validation Link:: https://testmy.net/stats/id-JAS5TOR3N

The upload is actually a tad bit faster then it has been in awhile... it is usually around 60

[Aggr3]

Yes there is ...the 4000 will D/L at 1800 - 2300 during off times...and hold 800 - 900 during peak times....the 6000 and 7000 won't come close.

[Decade]

OMG Can you believe this "DirecWay Customer Suport" My ass

I call, hold for a long time, talk to some guy with a weird accent...I had to ask him to repeat things 2 - 3 times ( I think "Robbie" was getting annoyed ).  He asked me questions blah blah blah, told me to do a speed test using mydirecway and I was like can we use a different website and hes like sure any one "A real good one is testmy.net" and so he told me to go here/there lol.  And I do the test and my speed was around 300 or so and He was like ur using a wireless router please disconnect it and stuff so I had to hook my computer up directly to the stupid modem and then try...It was like the same.  Then he had me try to download that stupid program off their site to help "optimize" my browsing speeds which I told him I had already done and hes like well try it again and Im like im sure Ive already done this.  So anyways I run it and it tells me Ive already optimized the settings so hes like "Ill be right back" and he comes back like 12 minutes later.  Then hes like go into IE and do those like Lan Settings, Which I had already done.

He also had me reboot my comp twice and then the system twice.  He made me do it off the site restart thing and also made me unplug it. 

He also told me that my computer might be older (Which I had to inform him I just purchased this computer 2 weeks ago)

So after all this blah crap hes like go to your Network Connections and he was telling me to do something ( I could hear someone in the background telling him to tell me) and I already had the settings he told me.  Then he disappears again for about 10 minutes...comes back and hes like Sir...

"We've detected that your computer has programs that might slow it down such as Adaware/Spyware and Miscallenous things like that".  I was like BS, This computer is at its peak being new and all and Ive cleaned it up, I dont even have an antivirus/spyware program installed.  (What the Hell, They Scanned my computer?!?).

Then hes like well, lets just do the test on MyDirecway and Im like how about testmy.net and hes like no, thats not at all Accurate.  So we do the test off of Direcway and of course the speed sseem "average"

Heres what it said Speed: 751 (down) / 63 (up) kbps

and I did a test earlier yesterday and I got December 14th, 07:00PM - 256/26 kbps

Off of testmy.net im currently getting

:::.. Download Stats ..:::

Connection is:: 499 Kbps about 0.5 Mbps (tested with 1013 kB)

Download Speed is:: 61 kB/s

Tested From:: https://testmy.net/ (server2)

Test Time:: Fri Dec 16 2005 00:20:57 GMT-0600 (Central Standard Time)

Bottom Line:: 9X faster than 56K 1MB download in 16.79 sec

Diagnosis: May need help : running at only 53.95 % of your hosts average (direcpc.com)

Validation Link:: https://testmy.net/stats/id-QC45DHKL6

What should I do now?

[ghostmaster]

They didn't scan your computer for anything, you just got a really bad tech support guy.

[ghostmaster]

NEWS...

Over at the dslreports.com forum...a member said that Engineering told him that there was a firmware problem on a lot of the DW7000 modems, and that they are going to rollout new firmware starting Tuesday.  Don't expect to get it right away, those firmware updates usually take a few days to go out to everybody.  I'm willing to bet that everyone on IA8 (decade) will get it first, and then satmex....

Just hang in there a few more days, I think they'll get it fixed...just wish it didn't take them so darn long...

[fikester]

DW7000 is simply a gimmick to sucker people into a contract in hopes they wont or cant afford the switch to Wildblue.....if Wildblue offers some serious competion look for a buy out rather than service upgrades.

This should be labled as Trick 7000.

*obviously the modem was not ready for sale to the public, works for Dway as we [glow=green,2,300]PAY[/glow] for the trail and errors, try this and change that. routines.

[ghostmaster]

DWAY has just been bought out by Skyterra.  The deal to be finalized in Q1 next year.  Skyterra already owned 50% of Dway but now owns the whole company.  I hope that with this change of management, things will improve considerably.  I think a lot of the problems are caused by the fact that the satellites being used by Dway right now, were never meant for Broadband data communication.  Wildblue's bird is. (I think).  The SpaceWay 3 bird, which is due to launch early 2007 is designed for this purpose.

They seriously need to rebuild their customer support system from the ground up. 

As far as the DW7000 being a gimmick.  I think not.  Like most companies do, they did release it too early.  One of those bad decisions that I hope they don't repeat.  My attitude will surely change when mine comes in and it doesn't work.  But because I've never had a problem with Dway, i'll give them the benefit of the doubt.....for now...

[Decade]

Im on the Consumer Plan...

Hey does it make a different which browser you use....Mozilla, Internet Explorer, Netscape, or Opera?

If it does can someone tell me which one I should use to recieve the best performance... Thanks

Also in IE, I cant like Connect to this: http://192.168.0.1/fs/advanced/advanced.html'>http://192.168.0.1/fs/advanced/advanced.html

Failure To Connect To Web Server

Failure To Connect To Web Server

or this: http://192.168.0.1/

Failure To Connect To Web Server

Failure To Connect To Web Server

Both of those work perfectly fine in Mozilla

[Aggr3]

Decade...unfornatually most of Dway's software is based around IE...

and your failure to connect may be due to the following statement missing in your execptions box... 192.168.0.*;direcwaysupport.com 

[Decade]

This is what I have in my exceptions box...

DirecWaysupport.com;192.168.0.1.

Ok, I removed it and added what u posted...It works now (Thanks)

[ghostmaster]

I Decade...I just upgraded to the DW7000 and satellite AMC9....

THIS IS THE POTENTIAL YOU HAVE WHEN THEY GET IA8 FIXED!!

:::.. Download Stats ..:::

Connection is:: 1127 Kbps about 1.1 Mbps (tested with 2992 kB)

Download Speed is:: 138 kB/s

Tested From::

[Decade]

Wow, Those look soo good 2 me (lol).  So now that new users and upgraders are going to be on AMC9, will my connection on IA8 be a tad bit faster?

[ghostmaster]

I don't think its that your satellite is overloaded, but that there is a problem with the firmware on the modems connected to it.  But yes, it will help if they move people off of it.

My speed will probably slow down when more and more people get on it, but since I only use this system at night and on weekends, it shouldn't get too bad...