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after contacting AOL spending several hours on the phone daily, they are now sending out a BT SFI (Special faults investigation) engineer date still to be confirmed.. I shall keep you guys posted with what happens. Has anyone had any experience with them? Tried google but noticed it’s a money making scheme where they try charging for anything possible even if issues are with the line. .... But the best reviews are from the customers so if anyone has had any experience please can you share them.