ispgeek

Splitters are one of many things that can cause a modem to constantly cycle (or flap). You should always check this first yourself since its the thing that you have the easiest access to (and since they commonly fail with these symptoms being the result). Simply removing the splitter and checking the levels though the modems diagnostics (or calling your provider) may resolve your problems. If not then your problem may be something that requires that a tech be sent. Good Luck...

Thank you! The above will save me from having to redo an xcel spreadsheet....

I have the data....it's just formating it now so that it's useful...I just found out that it doesn't copy and paste too well....

Each Spring and Fall, communication companies experience a technical phenomenon called "sun outages." For a period of about 2 weeks, the sun causes "solar interference" to all geostationary satellite signals. As the sun's path across the sky gets lower each day, there are times when it is in a direct line behind a communication satellite that is sending signals to a receiving satellite dish here on earth. When the dish antenna is looking into the sun, the interference from the sun overrides the signals from the satellite. This is when a sun outage occurs. Sun outages typically occur during the months of February/March and September/October and can last as long as 15 minutes a day and take place over a period of 15 days. The effects of a sun outage vary in degree from minimal to total outage throughout the 15 day period. Once it reaches its peak, the interference will gradually decrease becoming less noticeable each day after. Unfortunately, there is technically nothing that can be done to prevent sun outages from occurring. Each satellite service that we receive signals from will experience this interference at predictable times. These outages will affect services including but not limited to cable television, internet, satellite internet, cellular phones and any other device that may rely upon satellites for service. I am working on a list of approx times and dates for general areas and will post them shortly (I hope).

If your cablemodem is flapping (and by your own description it is), check the coax back to the wall and remove any splitters/surge protectors that may be on the line. If the problem goes away then you need a new splitter, if not well....sorry you gonna need to call Cox. Your first and most important clue is that your cable light starts to flash which means your modem has cycled or flapped (flap=abnormal reinsertion to the network). This is not a router problem (guess thats good news) ...Good Luck!

Woohoo the quote works again....and yes...I am always a bit jumpy about things that go boo in the night like what happened last night...

Why do I get a really bad feeling about this? Um...I think it's time to do some serious house cleaning when I get home from work....

Neither can I...and when this all started last night there was some seriously creepy music playing when you viewed certain threads....

Yes there is...through key logging. But Php is correct, you should be able to see it in the processes under some obscure name. Look for something way out there and then google it.

I'm feelin the same way...you made mine too....I can't tell you how lame I felt once I realized what was causing the problem....I was so disgusted..had to leave the computer for a while...NO JOKE!

Is your camera connected to your pc? I just tried it....does the same thing...

Wooohoooo I have been redeemed!!!!!! And I thought I was the only one to fall prey to this little undocumented windows feature. One night I found myself in the same situation only to spend 4 hours removing this, that and the other thing....and just by accident removed my xd card reader (and xd camera card) and viola....I could boot again. I felt stuuupid enough to have never told anyone....well that is until now....

You spend waaay too much time noting his habits in an almost scary kind of way <grin>. The same thing I mentioned above still applies though....timing isn't exact in these things it just depends on how much contraction (during cooling) is required to restore a a temporary connection. We see these issues every day...and yes they are real pain in the arse issues to resolve, especially when there is no way that Rogers I'm sure expects it's techs to resolve most issues within 15-20 minutes (like most cable companies). Make sure the phone rep documents the times of day when you have the best performance (and the worst). You also may ask your rep to put your account into monitoring like WUG (Whats up Gold) for a week, however, this in most cases like yours will not return any negative results since it appears that you remain online and pingable...albeit your ping times may suck....which will help the tech in proving to his field people that a problem actually does exist. Don't think for a second that your tech doesn't care....your phone tech is fighting the ever constant battle of the hardhats vss the brains....field techs tend to be very stubborn and rarely listen to the inside staff when it comes to issues that affect customers....a good phone tech will know how to properly motivate the field tech but it may take a few visits. Good luck!

You've given some very important clues as to what your actual bandwidth problem is. Let me guess...it works fine all day and then when they come home from work....blamo....life sucks. To put the first myth to rest....there is NO way that your pron hog neighbor could cause you to degrade to the levels that you have shown assuming he was running an uncapped modem (which is highly doubtful)...even with Rogers. There is something that you have overlooked (and many do). The time of day that people return home from work also happens to be when the sun starts to go down (hence the temperature drops) and let the modem signal fun begin. Many people who complain about cablemodem issues notice that the service seems to work either during the heat of the day...or the cool of night and in many cases this can be nothing more than a loose seize screw (easily solved by having your friendly Rogers tech out). These problems can be very frustrating for you and your provider alike because if they don't send a tech during the perod of time when the issue occurs it may require numerous visits and in many cases they don't find it until the send out the sweep tech. One thing is for sure though...you need to resolve ALL of your signal issues BEFORE you have that VOIP phone installed or you and your parents are going to be hating life in a major way. In fact my advice to you is to delay that port of your current carrier to Rogers for 30 days or until you have gone a minimum of 30 days without any significant issues with your broadband service. If they actually installed and ported your number today....I can only hope that the technician was able to find your loose connection today. One thing is for sure....your neighbor (no matter how much you can't stand his nagging wife or his dog that messes on your grass) is not sucking bandwidth in any way that could affect you. The DSL fanatics have perpetuated the pron hog neighbor rumor for almost a six years now and it is no more factual today than it was back in the old days. Sure...in theory if a cable operator operated their network at full capacity there might (in theory) be some fact behind it...but there isn't an operator in the country or Canada that operates anything close to capacity or even 50% of capacity and the point is moot because all they have to do is split an overloaded segment and viola....no more congestion. I've seen bridgers with hundreds of modems on them with no issues whatsoever even during the peak of Christmas or evenings. In any case....the best of luck to you...hope the tech solved your actual problems...and if not when it happens again...call back ask them for levels and paste them here and I will give a quick look. Do not ask your phone support rep for levels every time you call or you will tick them off....trust me on this (let the tech be the expert if nothing more than so that you get what you want..which is to be helped) if used sparingly they won't mind...better than that, if your modem has webbased diagnostics get the levels there and paste them.

Thanks for the WB and you couldn't be more right about the other thing....since the cats out of the bag...yes there is a "LIST" and no, you most def. do not want to be on it....it has a longer memory than Equifax, TransUnion and Experian combined...

I can't ignore this one....I tried....but can't. Many ISP's now utilize an encryption key tied to the bin (config) file and each is unique to the modem and it's associated account and can be (and is) changed on the fly, additionally, each config is protected in a multitude of ways and detection of a modified bin file is pretty much a short order given...hence...uncapping your modem is pretty much useless not to mention a fantastic way to get you TOS'd (Terms of Service Violation). This particular TOS violation is handled much more agressively than the usual and in progressive steps will result in your ISP literally removing the cable line from your home (in multiple violations) with no hope of ever getting cable let alone internet...so don't do it! No ISP run's their modems regardless of service uncapped. To do so would invite all sorts of problems that have already been addressed in previous posts.