sylvan Posted December 13, 2006 CID Share Posted December 13, 2006 I have had WildBlue as my ISP for over a year and a half now. I have had nothing but praise for the service. That is, until December 5, 2006 when suddenly I could no longer access, from my Wild Blue connection, one of my web sites, wellsguitars.com. As it turns out, I can no longer access ANY web site which is hosted by Go Daddy. First I complained to Wild Blue and they said it is GoDaddy's problem. Then I complained to GoDaddy and, after extensive testing, tell me that it is Wild Blue's problem. I then called Wild Blue yesterday and not only talked to a representative but sent him e-mails with traceroutes and GoDaddy's analysis of the traceroutes. Wild Blue's technician finally admitted that it is a Wild Blue problem but they will not fix it unless they have far more than my official complaint. This is in spite of the fact that there are over 96 complaints at another forum web site over this exact same issue and which I made Wild Blue aware. At this point it appears that Wild Blue will not fix whatever the problem is so, any site (and there are literally thousands) hosted by GoDaddy.com cannot be accessed by the Wild Blue Service. This is just not an acceptable solution. For you who have not committed to a satellite service be warned about this problem! Quote Link to comment Share on other sites More sharing options...
ghostmaster Posted December 14, 2006 CID Share Posted December 14, 2006 Sounds like a case of a broken route. If i'm not mistaken, Wildblue uses AT&T networks at their NOC. Could you post one of the Tracert's here. I'm just curious.... Quote Link to comment Share on other sites More sharing options...
sylvan Posted December 14, 2006 Author CID Share Posted December 14, 2006 Here is a traceroute sent to GoDaddy and Wild Blue: [iMac-24:~] sylvan% traceroute wellsguitars.com traceroute to wellsguitars.com (68.178.232.95), 64 hops max, 40 byte packets 1 10.0.1.1 (10.0.1.1) 1.026 ms 0.732 ms 0.673 ms 2 10.8.192.1 (10.8.192.1) 1144.720 ms 2418.200 ms 1130.612 ms 3 10.245.20.1 (10.245.20.1) 1083.087 ms 1123.097 ms 1113.021 ms 4 10.245.30.24 (10.245.30.24) 1147.814 ms 1102.776 ms 1100.424 ms 5 10.245.30.1 (10.245.30.1) 1137.923 ms 1099.623 ms 1092.340 ms 6 10.245.100.2 (10.245.100.2) 1109.222 ms 1118.898 ms 1115.464 ms 7 10.245.110.2 (10.245.110.2) 3657.528 ms 1121.433 ms 1148.703 ms 8 12.124.219.17 (12.124.219.17) 1112.754 ms 1138.454 ms 1151.162 ms 9 gbr1-p70.auttx.ip.att.net (12.123.133.162) 1140.250 ms 2757.338 ms 1122.040 ms 10 tbr2-p013901.dlstx.ip.att.net (12.122.2.109) 1214.934 ms 2437.399 ms 1710.643 ms 11 tbr2-cl1592.phmaz.ip.att.net (12.122.10.82) 1217.097 ms 3650.373 ms 1164.071 ms 12 12.122.108.65 (12.122.108.65) 1176.881 ms 1178.351 ms 1122.685 ms 13 12.122.255.106 (12.122.255.106) 1135.878 ms 1137.530 ms 1175.140 ms 14 mdf001c7613r0004-gig-12-1.phx1.attens.net (63.241.130.174) 3915.706 ms 1154.236 ms 2470.852 ms 15 * 63.241.142.126 (63.241.142.126) 1730.833 ms 1124.397 ms 16 * * * 17 * * * 18 * * * 19 * * * 20 * * * 21 * * * 22 * * * 23 * * * 24 * * * 25 * * * 26 * * * 27 * * * 28 * 63.241.142.126 (63.241.142.126) 2378.944 ms !X * 29 * * * 30 * * * 31 * * * 32 * * * 33 * * * 34 * * * 35 * * * 36 * * * 37 * * * 38 * * * 39 * * * 40 63.241.142.126 (63.241.142.126) 1845.168 ms !X * * 41 * * * 42 * * * 43 * * * 44 * * * 45 * * * 46 * * * 47 * * * 48 * * * 49 * * * 50 * * * 51 * * * 52 * * * 53 * * * 54 * * * 55 * * * 56 * * * 57 * * * 58 * * 63.241.142.126 (63.241.142.126) 2716.575 ms !X 59 * * * 60 * * * 61 * * * 62 * * * 63 * * * Quote Link to comment Share on other sites More sharing options...
ghostmaster Posted December 14, 2006 CID Share Posted December 14, 2006 I also noticed that you have recieved the infamous Nov. 17th firmware update that completely F*cked up everything. Before then your pings should have been between 550 -- 800ms. Yep looks like a broken route. Here's Mine: Tracing route to www.wellsguitars.com [68.178.232.95] over a maximum of 30 hops: 1 1 ms <1 ms <1 ms 192.168.1.1 2 * * * Request timed out. 3 1432 ms 889 ms 839 ms dpc67142142002.direcpc.com [67.142.142.2] 4 892 ms 649 ms 709 ms dpc67142131174.direcpc.com [67.142.131.174] 5 994 ms 1188 ms 959 ms dpc67142131149.direcpc.com [67.142.131.149] 6 880 ms 769 ms 699 ms dpc67142128138.direcpc.com [67.142.128.138] 7 633 ms 719 ms 639 ms 67.96.217.41 8 796 ms 819 ms 679 ms p1-2-0.c0.hywr.broadwing.net [216.140.3.37] 9 702 ms 839 ms 848 ms s3-0-0.a1.hywr.broadwing.net [216.140.0.66] 10 735 ms 650 ms 799 ms G2-5.rp0.snjs.broadwing.net [216.140.2.14] 11 770 ms 669 ms 759 ms 216.140.3.146 12 701 ms 847 ms 689 ms 192.205.33.69 13 746 ms 719 ms 849 ms tbr1-p013004.sffca.ip.att.net [12.123.12.2] 14 1088 ms 889 ms 689 ms tbr1-cl3.la2ca.ip.att.net [12.122.10.26] 15 742 ms 759 ms 919 ms tbr1-cl3214.phmaz.ip.att.net [12.122.10.85] 16 838 ms 949 ms 979 ms 12.122.108.5 17 927 ms 759 ms 749 ms 12.122.255.106 18 781 ms 809 ms 820 ms mdf001c7613r0003-gig-10-1.phx1.attens.net [63.24 1.130.170] 19 * * * Request timed out. 20 754 ms 787 ms 690 ms ip-68-178-232-95.ip.secureserver.net [68.178.232 .95] 21 694 ms 892 ms 899 ms ip-68-178-232-95.ip.secureserver.net [68.178.232 .95] Trace complete. For a test, try tracing my Godaddy site at http://www.heresthething.org. I would sugguest that you go to http://www.dslreports.com/forum/sat, click on the Wildblue tab, and ask others to trace the route. If you can get enough people there to complain about it, you might be able to get WB to do something about it. Quote Link to comment Share on other sites More sharing options...
sylvan Posted December 14, 2006 Author CID Share Posted December 14, 2006 GhostMaster : Your site is not reachable by my Wild Blue connection as you suspected. I also have gone to the other forum and posted my message regarding the problem. Wild Blue's tech (the last one) admitted it is their problem but said they would not fix it unless they had more than just my official complaint. He said more subscribers' need to call tech support and have a ticket written on the problem. Then they will fix it! We will see but I am not holding my breath! Quote Link to comment Share on other sites More sharing options...
mudmanc4 Posted December 14, 2006 CID Share Posted December 14, 2006 I don't mean to break in on your conversation, I just would like to say what a fine artist you are ! I parused your site and am impressed ! Kudos Sylvan Quote Link to comment Share on other sites More sharing options...
sylvan Posted December 14, 2006 Author CID Share Posted December 14, 2006 mudman4 - Thanks so much for the kind words. I just wish I could get to my site so I could continue to update it in a timely way! Quote Link to comment Share on other sites More sharing options...
mudmanc4 Posted December 14, 2006 CID Share Posted December 14, 2006 Looks like you've been persistant in your skills, keep on them, things will wash Quote Link to comment Share on other sites More sharing options...
ghostmaster Posted December 14, 2006 CID Share Posted December 14, 2006 Trying changing your DNS to 4.2.2.2, as suggestedd in this thread: http://www.dslreports.com/forum/remark,17456289 Quote Link to comment Share on other sites More sharing options...
sylvan Posted December 14, 2006 Author CID Share Posted December 14, 2006 Unforrtunately, it did not work. Thanks for the suggestion but it is really something that Wild Blue has changed! Quote Link to comment Share on other sites More sharing options...
sylvan Posted December 24, 2006 Author CID Share Posted December 24, 2006 Well, yesterday I spent a good two hours on the phone with a high level Wild Blue technician. The upshot of it all is that it was a complete waste of time. She confirmed that the requests time out at the AT&T portal, which is part of the Wild Blue experience. She basically told me that they will not fix it after trying to convince me that there was a problem with something on my end. Even in spite of the fact that all this started after WB updated the modems at the end of November. So, since I am a lawyer, I just sent a letter to Wild Blue giving them 30 days to fix the problem or I may pursue it legally, potentially as a class action. If anyone is interested e-mail me at [email protected] for details. Quote Link to comment Share on other sites More sharing options...
Sparticus Posted December 24, 2006 CID Share Posted December 24, 2006 sylvan man again you are truley talented. This one is my favorite. Nice work man. http://wellsguitars.com/Gallery/Mahogany_Strat/Mahogany_Strat.html Quote Link to comment Share on other sites More sharing options...
sylvan Posted December 25, 2006 Author CID Share Posted December 25, 2006 Sparticus - Thanks for the kind words. I am truly pleased you liked the instrument! Quote Link to comment Share on other sites More sharing options...
fikester Posted December 25, 2006 CID Share Posted December 25, 2006 Well, yesterday I spent a good two hours on the phone with a high level Wild Blue technician. The upshot of it all is that it was a complete waste of time. She confirmed that the requests time out at the AT&T portal, which is part of the Wild Blue experience. She basically told me that they will not fix it after trying to convince me that there was a problem with something on my end. Even in spite of the fact that all this started after WB updated the modems at the end of November. So, since I am a lawyer, I just sent a letter to Wild Blue giving them 30 days to fix the problem or I may pursue it legally, potentially as a class action. If anyone is interested e-mail me at [email protected] for details. Geesh....sounds like the greed factor has kicked in now for WB just like Hughes Quote Link to comment Share on other sites More sharing options...
tommie gorman Posted December 25, 2006 CID Share Posted December 25, 2006 I think several on here (no not me ) said it was just temporary for better perforance from WB. And now dway has improved from the competition. Sorry to hear that sylvan. I hope several join you in your suit against them. I hope you the best in your venture. Quote Link to comment Share on other sites More sharing options...
fikester Posted December 25, 2006 CID Share Posted December 25, 2006 I was going to jump on the WB band wagon last year, at this point not sure they will be the better choice. Quote Link to comment Share on other sites More sharing options...
tommie gorman Posted December 25, 2006 CID Share Posted December 25, 2006 At least my equipment is now paid for. And so the contract is over for now. I wonder if that is what a free agent in sports feels like. Quote Link to comment Share on other sites More sharing options...
Storm311 Posted December 28, 2006 CID Share Posted December 28, 2006 Hmm..sounds like WB has some thinkin to do lol...I work for the tech support but I don't think I am the one that talked to you Quote Link to comment Share on other sites More sharing options...
sylvan Posted December 28, 2006 Author CID Share Posted December 28, 2006 Storm311 - It appears, at least for now, that someone at Wild Blue has fixed the problem. I have been able to access my site since about 12 noon EST. Let's hope it really is a fix and not just an anomaly! Quote Link to comment Share on other sites More sharing options...
Storm311 Posted December 28, 2006 CID Share Posted December 28, 2006 With WildBlue who knows Quote Link to comment Share on other sites More sharing options...
TimPawlak Posted December 28, 2006 CID Share Posted December 28, 2006 wild blue is direcway/huges right? or is it totally different... can someone post a tracert with wildblue? Quote Link to comment Share on other sites More sharing options...
ghostmaster Posted December 28, 2006 CID Share Posted December 28, 2006 Wild Blue is one Hughes newest competitors. And at this point, the only advantage is US based support. Wild Blue also has worse pings since they started traffic shaping ICMP traffic, or whatever they did. Some users are seeing 3000ms+ on some pings.... Quote Link to comment Share on other sites More sharing options...
TimPawlak Posted December 28, 2006 CID Share Posted December 28, 2006 eww... 3000+ pings... blah Quote Link to comment Share on other sites More sharing options...
Storm311 Posted December 28, 2006 CID Share Posted December 28, 2006 Wild Blue is one Hughes newest competitors. And at this point, the only advantage is US based support. Wild Blue also has worse pings since they started traffic shaping ICMP traffic, or whatever they did. Some users are seeing 3000ms+ on some pings.... Yeah they implemented something in the new firmware that filters ICMP traffic as a low priority packet in order to make the actual "web browsing" a better experience..but the ping times have started suffering from that. I've had some customers wanting to revert back to the old firmware and I can't do that for them because the modems d/l the firmware automatically. WB tech support is here in northern colorado so that is an advantage Quote Link to comment Share on other sites More sharing options...
danyell Posted December 28, 2006 CID Share Posted December 28, 2006 i have had wildblue since june and have had nothing but problems with from extremely slow speeds to not being able to connect for hours at a time and continuous disconnects. and since i got my service through a 3 rd party wildblue will not help at all they tell me to contact the people i purchased it from and all i get from them is excuses after excuses and refusal to help. sadly enough at this point i would prefer to have my dial up back for the price difference versus being able to use it . it just isn't worth it. does anyone know where i can get help Quote Link to comment Share on other sites More sharing options...
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