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keith1178

Why should I have to call my provider to get speeds that I pay for?

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I have been having issues with my speeds for a few days and I finally called Time Warner to find out why.  During the chat they tell me first of all that 60% of the advertised speed is acceptable.  I told them that was only if they were paying my bill.  After telling me that there was nothing wrong with their end my modem mysteriously rebooted and now this morning I am running above what is advertised.  Do providers cheat people who do not know any better?

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I have been having issues with my speeds for a few days and I finally called Time Warner to find out why.  During the chat they tell me first of all that 60% of the advertised speed is acceptable.  I told them that was only if they were paying my bill.  After telling me that there was nothing wrong with their end my modem mysteriously rebooted and now this morning I am running above what is advertised.  Do providers cheat people who do not know any better?

One of my friends payed for a 8/512 tier for over 6 months before he speed tested it. He was getting about 4 down. He tested it for over a month before calling and never got above 4 down. He was obviously capped at that. He called they said we will "try this". They reboot his modem and he never gets below 8 now. He was set at a 4 tier for months and payed for twice that. I think they do it on purpose because many people dont even know how to test it much less what it means.

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After telling me that there was nothing wrong with their end my modem mysteriously rebooted and now this morning I am running above what is advertised.  Do providers cheat people who do not know any better?

It's amazing what happens when you tell the provider, you know what your speeds are.  :knuppel2:  Various posts all over the Internet on that subject.  :brave: 

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for teh longest time ever i was testing out at 1.5mbps which i thought was awesome since i should have only gotten 1mbps down....and i happened to look at the bill (before i moved out of my parents house) and was like mom that says you are paying for the 3mbps download....turns out after a long chat with a few choice words from me to them they admitted that the 1mbps package was no longer available and they just hadnt moved anyone up to the next package as promised....  :shocked:

cableone blows...but hey thats what im on now...i cant argue though, it works fine now

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