HUGHESNET HN9000 SLOWDOWN / HOST CHANGE

[compuguybna]

Anyone on Hughesnet with the HN9000 modem notice that they were switched from

host/domain    direcway.com      TO a much slower    direcpc.com ? ? ? ? ?

This happens approx 30 days after you signed up (32 days here....after i'm in a contract).....

If you're a MEMBER and log your tests, check your speed history and see what date your host changed.

[tommie gorman]

Yeah that happened to me years back too. So its not so fast now?  After all your not allowed to back out of the contract now. They have you for the contract time. It sucks, and why we referred to it as the handcuff or ball and chain time. Kind of like being married. 

[compuguybna]

That's basically the theory.  We're still on the SPACEWAY satellite if you have a HN9000, but just off to a different server perhaps.  I haven't been able to find anything stating the difference between direcway.com and direcpc.com, but my speeds

definately are in the dump..

Yeah, everything nice and fast during your FIRST 30 days (at which you can cancel)...Then BOOM, day 32, and after you've

paid your second bill, WHAMMY.

Interesting though, the only way I seen the domain/host change was looking at my speed test history.

Another theory is that the modem contains "throttling software", otherwise called flow control that automatically throttles you speed between 4pm and 12am.  MANY other people are complaining about the same thing.(lots of logs on dslreports.com)

I guess I'll complain about it until I reach Executive Customer Care...... GRRRRRRR

[sparky]

They did the same to me many years ago too, its like a bait and switch tactic.

[zalternate]

With the satellite Internet industry, it is kinda standard for the company to 'adjust' your speeds, during the one month return warranty or during a call support call.

From reading many posts from users of the main providers. Is that someone calls in about slow speeds. Call support says to test over the next 12 hours so that support can see the results to determine the slowdown. Amazingly, the users speeds go back to what the user should be getting all the time. User calls support back and support see's no problem, so any higher level tech support is canceled. A couple of hours later, speeds go into the toilet again. User calls back. Support now 'suggests' a tech come out to their home to 'fix' the problem for a measly $100 to start. If uneducated user says 'Yes', a local installer gets real happy for the money. Unless he has to travel over a certain distance, then he wants a surcharge on top of the $100 charge.  Which can cause the user to smarten up to the scam.

This also applies To where the users system just won't connect, even though the lights are all proper and call support also suggests to send out a tech to 'fix' the 'problem'. And users system comes back to life one way or the other within the hour.

Maybe you got put into a different NOC. Doing a tracert may show what your gateway is right now. People are still trying to determine where the SpaceWay3 NOC's are. One is in or near LasVegas. So if you got put into a NOC with the KU users, you may find speed problems that way.

[compuguybna]

Well, the first time it happened, I just listened to all the excuses Tech Support gave me (although I knew what they were doing).

BUT, this is the second time around. As helpful as ECC was, they're not tech people (they're there just to resolve issues and resolve people's confidence in their service) .  They were just tired of constant

complaints about the issues.

So, new install, new equipment.  Perfect service for the first 30 days.  Paid the second bill, now in a contract, things are doing downhill quick!

Its ok though, I know everyone in ECC and have their phone number (as well as Tier-4), so I guess its another endless

cycle . . .

[tommie gorman]

No less they get the new contracts to brag online for them. To say how great it  all is. To spread the word.

Myself I actually got great speeds way over my speed package. I had the 500/50 home package, and I always got 1030/75 of an evening. Its when I got on like now. Usually after 9 PM.

But I soon found out I was rare in my speeds. I even saw 3000 + speeds for a few months. Again rare. But most say they wish they could reach their advertised speeds.

[compuguybna]

Well, remember, just last week I was bragging about how I was getting 100% of my plans speed.....

Of course, I was in my SECOND time with Hughes, but I was still within my 30 day install date (the point at where you CAN cancel).

Of course, Hughes is going to try to fool new users to think they're going to get those speeds ALL the time.  Day 31, you're lucky to get 300K (which I'm getting now).

I'm still wondering why I was dumped off on direcpc.com domain.  I had always been on direcway.com.

I'm thinking direcpc.com is the gateway/domain they throw you over on after they "got ya"......

That's ok,  I'll just bug the hell out of William in ECC again.  I already warned him! HAHA

[tommie gorman]

Not sure, but in my time one of those (direcway.com and direcpc.com) was sat TV and the other was internet. If I remember it correctly. I only had the internet. I like antenae TV.  Yes digital now. 

[sparky]

So I guess the new systems are no different to the old! I am glad I am away from them, 4 - 5 years of my money wasted on them.

[compuguybna]

ACTUALLY, I had NO complaints about HughesNet during the first 30 days.  Speeds were great 24/7.

However, after 30 days, you're out of your "satisfaction/cancellation period".......then Hughes can pretty well put

you on whatever doman they want.

They'll make all kinds of excuses, including reading scripts from their computer every time you call..

If you finally complain enough that you reach ECC, then they might compensate you some $$$ and beg you to stay,

but ECC people aren't technically inclined, so they just tell you to "accept the system WITH ITS FLAWS or cancel"...

At least they admit its flawwed!  :tickedoff:

[sparky]

There is a law suit going around regarding Hughesnet practices, you may want to search the forum for it, I got on board about 8 months ago, funny thing is I have heard no more about it.

In your case you have a good reason to jump on board, its a no win no fee case.

[sparky]

Found it for you..... check this topic out.

http://www.testmy.net/t-25276

[compuguybna]

Kinda outdated at this point, eh?

Filed September 29, 2008

[zalternate]

Kinda outdated at this point, eh?

Filed September 29, 2008

Last I heard is the U.S. user who filed it put it on hiatus for awhile with a provision of refiling.  Mainly the KU band users are the ones pizzed off.

Theres also this one from California that is a very direct, to the point lawsuit.

http://www.wired.com/epicenter/2009/05/satellite-net-service-sued-for-caps-paltry-bandwidth/

[sparky]

I would not say Kinda outdated..... Lawsuits like these take years..... you may still be able to jump on board and that is why I posted it.

I was not aware of it being on hold right now, but that would answer my question as to why I have not heard anything in a while.

[compuguybna]

Here is a Speed Test and "WEB RESPONSE" History from Hughesnet.  As you can see, about 30 days after signup, my speeds started dropping.  This is perhaps a direct intention of their NOCC.

*******************************************************************************************

Can you please explain the sudden change in speeds for this account?

This was a NEAR PERFECT account for 30 days.  I believe the NOCC has direct control over out account, and give us what ever speeds they want to, when ever they want.

the DOWNLOAD is the number AFTER the time, and then the D/L is displayed.,

SPEED TESTS

Date              Download Upload

6/19/2009 21:55 775 280

6/19/2009 21:53 165 267

6/19/2009 21:47 303 263

6/19/2009 21:39 947 27

6/19/2009 21:36 469 170

6/19/2009 21:33 275 182

6/19/2009 21:27 63 18 

6/19/2009 11:29 1220 80

6/19/2009 11:26 857 271

6/19/2009 11:22 175 202

6/19/2009 11:18 466 224

6/19/2009 11:15 217 259

6/19/2009 11:12 314 265

6/19/2009 10:44 497 260

6/19/2009 10:30 670 251

6/19/2009 10:27 426 118

6/19/2009 10:12 329 94

6/19/2009 9:58 519 172

6/19/2009 9:56 411 206

6/19/2009 0:45 448 219

6/19/2009 0:42 410 254

6/19/2009 0:18 0 228

6/18/2009 10:59 156 169

6/18/2009 10:56 204 165

6/18/2009 10:50 171 263

6/18/2009 10:44 168 87

6/18/2009 10:41 159 270

6/17/2009 14:59 130 273

6/17/2009 14:52 231 188

6/17/2009 14:45 172 104

6/17/2009 14:37 42 218

6/17/2009 14:32 32 75 

6/17/2009 14:28 242 273

6/17/2009 11:58 1217 80

6/17/2009 1:12 1298 260

6/17/2009 1:09 1199 263

6/16/2009 23:55 299 267

6/16/2009 23:52 453 265

6/16/2009 23:37 188 256

6/16/2009 23:11 419 231

6/16/2009 23:06 148 247

6/16/2009 23:01 55 28 

6/15/2009 22:39 69 16 

6/15/2009 21:38 369 0

6/15/2009 21:28 195 209

6/15/2009 21:19 237 270

6/15/2009 21:16 76 60 

6/15/2009 21:01 1140 123

6/15/2009 20:54 442 0

6/15/2009 20:45 300 264

6/15/2009 20:25 80 75 

6/15/2009 19:03 1531 251

6/15/2009 18:04 1409 126

6/15/2009 17:46 1463 269

6/15/2009 17:21 1581 256

6/15/2009 16:54 1631 250

6/15/2009 15:26 1406 244

6/15/2009 14:31 1523 258

6/15/2009 14:28 331 261

6/15/2009 14:25 1533 264

6/15/2009 14:20 1073 269

6/15/2009 12:39 1407 94

6/15/2009 12:36 1330 246

6/15/2009 12:31 181 247

6/15/2009 12:27 96 117 

6/15/2009 12:21 313 173

6/15/2009 0:39 1592 273

6/14/2009 22:12 1561 252

6/14/2009 21:16 1584 271

6/14/2009 20:21 1524 254

6/14/2009 9:58 1580 273

6/14/2009 9:16 1596 268

6/14/2009 8:54 1511 242

6/13/2009 0:15 1149 214

6/13/2009 0:10 1195 99

6/13/2009 0:06 91 34 

6/12/2009 23:28 1585 246

6/12/2009 23:25 

6/12/2009 15:03 1578 226

6/12/2009 13:04 1590 242

6/12/2009 12:50 1587 225

6/11/2009 21:53 1205 241

6/11/2009 15:37 1345 210

6/11/2009 13:08 1578 260

6/11/2009 12:44 1619 266

6/11/2009 12:13 1590 265

6/11/2009 11:33 1584 271

6/10/2009 21:57 1400 255

6/10/2009 20:07 1496 272

6/10/2009 19:10 1544 242

6/10/2009 18:23 1495 272

6/10/2009 16:31 1602 274

6/10/2009 15:48 1605 265

6/10/2009 14:24 1594 269

6/10/2009 13:11 1601 275

6/10/2009 12:39 1598 280

6/10/2009 0:07 1453 256

6/9/2009 23:27 1376 227

6/9/2009 22:28 1353 246

6/9/2009 21:03 1397 258

6/9/2009 20:06 1418 249

6/9/2009 19:33 1539 256

6/9/2009 18:50 1562 243

6/9/2009 17:51 1560 224

6/9/2009 11:04 1607 70

6/9/2009 10:43 1587 67

6/9/2009 9:44 1607 66

6/8/2009 13:56 1601 259

6/8/2009 12:03 1584 243

6/8/2009 0:08 1576 263

6/7/2009 11:53 1582 262

6/7/2009 1:10 1597 254

6/6/2009 23:29 1579 238

6/6/2009 16:27 1576 204

6/6/2009 11:37 1597 270

6/5/2009 21:39 1527 276

6/5/2009 20:49 1574 270

6/4/2009 13:18 1602 267

6/4/2009 12:12 1560 267

6/3/2009 21:27 1542 267

6/3/2009 19:19 1470 250

6/3/2009 18:17 1593 262

6/3/2009 16:38 1531 272

6/3/2009 11:34 1494 123

6/3/2009 1:07 1592 88

6/2/2009 23:27 1598 118

6/2/2009 22:11 1484 263

6/2/2009 21:07 1559 271

6/2/2009 10:21 1580 265

6/2/2009 0:19 1482 267

6/1/2009 22:23 1481 261

6/1/2009 22:04 1310 241

6/1/2009 21:48 1547 249

6/1/2009 21:34 1367 196

6/1/2009 20:02 1500 269

6/1/2009 19:19 1557 247

6/1/2009 13:14 1565 267

6/1/2009 1:34 1587 206

6/1/2009 0:02 1581 121

5/31/2009 13:27 1587 272

5/31/2009 12:25 1591 251

5/30/2009 23:13 1592 267

5/30/2009 22:57 1606 270

5/30/2009 16:02 1609 264

5/30/2009 15:06 1592 271

5/30/2009 11:52 1571 260

5/30/2009 0:52 1594 250

5/29/2009 22:08 1614 248

5/29/2009 20:53 1559 217

5/29/2009 14:31 1558 247

5/29/2009 13:46 1610 270

5/28/2009 23:49 1590 273

5/28/2009 22:36 1559 237

5/28/2009 22:21 1565 268

5/28/2009 14:44 1601 275

5/28/2009 11:29 1590 238

5/27/2009 23:55 1546 266

5/27/2009 21:27 1274 238

5/27/2009 20:35 1361 233

5/27/2009 19:26 1461 121

5/27/2009 18:56 1223 108

5/27/2009 18:51 1493 98

5/27/2009 14:26 1594 118

5/27/2009 11:26 1574 247

5/26/2009 23:21 1564 263

5/26/2009 21:52 1448 225

5/26/2009 9:18 1596 258

5/25/2009 23:10 1573 118

5/25/2009 21:08 1560 119

5/25/2009 19:36 1590 121

5/25/2009 17:58 1598 246

5/25/2009 9:44 1594 266

5/25/2009 0:10 1567 271

5/24/2009 23:20 1543 265

5/24/2009 20:16 1567 259

5/24/2009 19:43 1588 255

5/24/2009 9:45 1581 272

5/23/2009 21:52 1575 273

5/23/2009 7:55 1575 271

5/22/2009 13:19 1596 258

5/22/2009 12:06 1617 270

5/22/2009 10:51 1601 183

5/22/2009 0:14 1594 269

5/21/2009 23:02 1597 271

5/21/2009 21:49 1584 272

5/21/2009 21:05 1584 274

5/21/2009 20:19 1588 249

5/21/2009 19:34 1594 268

5/20/2009 22:09 1593 200

5/20/2009 21:07 1597 267

5/20/2009 20:23 1578 245

5/20/2009 19:16 1594 258

5/20/2009 15:22 1581 234

5/20/2009 11:47 1580 266

5/19/2009 23:58 1599 267

5/19/2009 22:19 1576 265

5/19/2009 20:53 1607 273

5/19/2009 20:10 1593 273

5/19/2009 19:17 1598 272

5/19/2009 16:14 1575 264

5/19/2009 15:11 1576 269

5/19/2009 14:42 1605 258

5/19/2009 13:19 1559 171

5/19/2009 12:32 1565 275

5/19/2009 11:45 1580 239

5/18/2009 23:08 1614 269

5/18/2009 22:17 1596 269

5/18/2009 21:12 1574 264

5/18/2009 20:14 1592 266

5/18/2009 19:37 1594 254

5/18/2009 19:14 1566 266

5/18/2009 18:08 1599 274

5/18/2009 9:52 1594 269

5/17/2009 22:21 1510 277

5/17/2009 22:00 1587 276

5/17/2009 11:07 1585 270

5/17/2009 9:55 1567 265

5/16/2009 23:15 1588 267

5/16/2009 21:04 1557 264

5/16/2009 20:05 1601 275

5/16/2009 18:33 1576 265

5/16/2009 16:58 1585 266

5/16/2009 6:32 1578 269

5/16/2009 6:19 1608 277

5/15/2009 23:20 1581 274

5/15/2009 22:32 1597 271

5/15/2009 22:30 1574 271

5/15/2009 21:14 1568 270

5/15/2009 21:08 1599 271

5/15/2009 11:08 1593 274

5/15/2009 10:13 1561 213

5/15/2009 9:58 1569 273

5/14/2009 23:42 1426 262

5/14/2009 23:21 1070 273

5/14/2009 22:13 1607 238

5/14/2009 21:54 1599 260

5/14/2009 20:58 1591 268

5/14/2009 20:52 1599 265

5/14/2009 20:49 1586 267

5/13/2009 23:42 1603 273

5/13/2009 23:40 1584 271

5/13/2009 22:17 1509 259

5/13/2009 21:42 53 247

5/13/2009 21:37 161 95

5/13/2009 21:26 1588 262

5/13/2009 21:16 1594 237

5/13/2009 21:11 1587 270

5/13/2009 19:39 1582 268

5/13/2009 19:36 1571 259

5/13/2009 19:30 1592 265

5/13/2009 19:24 1585 270

NEAR PERECT TESTS 5/13 to 6/14 (after 30 days went to crap

*******************************************************************************************

WEB RESPONSE TESTS (SHOULD NOT BE OVER 12!!!!)

Date Response Time

6/19/2009 21:46 9.6

6/19/2009 21:39 4.9

6/19/2009 21:39 6.1

6/19/2009 21:39 5.7

6/19/2009 21:38 39.8

6/19/2009 21:38 15.4

6/19/2009 21:37 13.8

6/19/2009 21:36 17.8

6/19/2009 21:36 8.7

6/19/2009 21:35 34.8

6/19/2009 21:33 23.7

6/19/2009 21:32 54.4

6/19/2009 21:31 29.4

6/19/2009 21:30 6.4

6/19/2009 21:30 4

6/19/2009 21:28 8.6

6/19/2009 21:28 95.6 

6/19/2009 21:25 97.2 

6/19/2009 11:27 3.8

6/19/2009 11:27 3.9

6/19/2009 10:26 13

6/19/2009 10:26 22

6/19/2009 10:25 17.1

6/19/2009 10:24 3.7

6/19/2009 10:12 30.7

6/19/2009 10:11 16.3

6/19/2009 9:58 10.8

6/19/2009 9:58 22.6

6/19/2009 9:57 18.9

6/19/2009 9:56 10.3

6/19/2009 9:55 23.7

6/19/2009 9:55 22.2

6/19/2009 9:54 11.5

6/19/2009 0:25 17.8

6/19/2009 0:22 26.6

6/18/2009 22:50 9.9

6/18/2009 22:48 36.6

6/18/2009 22:45 70.3 

6/18/2009 22:43 55.4 

6/18/2009 22:41 131.5

6/18/2009 22:36 12.7

6/18/2009 10:59 12.1

6/18/2009 10:57 14.4

6/18/2009 10:56 14.7

6/18/2009 10:55 14

6/18/2009 10:53 13.7

6/17/2009 15:59 20.9

6/17/2009 15:56 19.7

6/17/2009 15:52 40.6

6/17/2009 14:57 22.2

6/17/2009 14:56 30.6

6/17/2009 14:52 20.2

6/17/2009 14:50 21.7

6/17/2009 14:48 18.3

6/17/2009 14:44 36.1

6/17/2009 14:42 10.3

6/17/2009 14:39 10.8

6/17/2009 14:39 17.4

6/17/2009 14:37 5.2

6/17/2009 14:37 17

6/17/2009 0:01 9.7

6/16/2009 23:53 11.2

6/16/2009 23:52 4.1

6/16/2009 23:50 10.7

6/16/2009 23:50 16.3

6/16/2009 23:09 12.6

6/16/2009 23:06 10.1

6/16/2009 23:05 65

6/15/2009 23:40 8.7

6/15/2009 23:35 13.3

6/15/2009 23:32 21.4

6/15/2009 23:08 25.4

6/15/2009 23:05 86.3

6/15/2009 23:03 25.3

PREVIOUS TO 30 days BELOW (speeds good)

6/15/2009 16:56 8.6

6/15/2009 12:18 4.2

6/15/2009 12:17 10.9

6/12/2009 23:26 5.8

6/8/2009 12:44 4.1

6/8/2009 12:43 4.7

6/7/2009 11:57 4.9

6/2/2009 21:23 5.9

5/28/2009 11:27 3.3

5/27/2009 23:51 4.2

5/27/2009 21:40 7.4

5/27/2009 14:24 7.8

5/23/2009 21:50 5.6

5/22/2009 10:50 4.7

5/21/2009 23:00 4.9

5/21/2009 19:32 5.8

5/20/2009 19:15 5.8

5/20/2009 11:46 4.4

5/19/2009 23:56 6.5

5/19/2009 11:43 4.9

5/18/2009 18:05 5.1

5/18/2009 9:51 5.9

5/17/2009 9:53 6

5/16/2009 22:20 7.6

5/16/2009 18:31 6.4

5/16/2009 16:57 5.1

5/16/2009 6:17 4.8

5/15/2009 23:18 5.4

5/15/2009 22:30 5.2

5/15/2009 22:28 5.1

5/15/2009 21:09 7.3

5/15/2009 21:06 6.2

5/14/2009 23:19 6.6

5/14/2009 21:52 4.6

5/14/2009 20:55 5.3

5/14/2009 20:50 5

5/14/2009 20:47 5.5

5/13/2009 23:38 4.8

5/13/2009 22:15 5.5

5/13/2009 21:09 5

5/13/2009 21:08 5.3

5/13/2009 21:08 4.5

5/13/2009 21:08 6.3

5/13/2009 19:22 5.5

5/13/2009 19:21 5.3

5/13/2009 19:21 5

5/13/2009 19:21 5.4

[tommie gorman]

Can you please explain the sudden change in speeds for this account?

This was a NEAR PERFECT account for 30 days.  I believe the NOCC has direct control over out account, and give us what ever speeds they want to, when ever they want.

I just have to ask if you are finally truly enlightened like the rest of us whats the real burning question you have then? Maybe how did you likewise fall for it too? 

[sparky]

So your speeds are no where near as advertised right? they never will be either... but your contract and hughesnet will tell you that your within their specs! you are screwed buddy, for another 1 year and 11 months....

Sorry to say that, but most of us on here are old pro's at the Hughesnet game, there is nothing you can do but put up with it.

The game they play is very dangerous, trapping people in after the 30 days is bullshit and they know it... you could speak to a lawyer about it and see what can be done, after all they give you the 30 days to back out but then hit you after the 30 days with the crap speed.

Keep all your stats, your going to need them to fight these fuckers, trust me and the rest of us, we have been there....

[sparky]

A company like this should not be allowed to sell within the USA, but the Government has very deep pockets and whilst they are being filled by corporations we will continue to get raped on a daily basis.

[compuguybna]

I'm already at Tier-4 Tech support In Florida, and at Executive Customer Care in Maryland. That didn't take but 2 days!

Write    [email protected] .  Its an attention getter if you're fed up with Hughes.

So your speeds are no where near as advertised right? they never will be either... but your contract and hughesnet will tell you that your within their specs! you are screwed buddy, for another 1 year and 11 months....

Sorry to say that, but most of us on here are old pro's at the Hughesnet game, there is nothing you can do but put up with it.

The game they play is very dangerous, trapping people in after the 30 days is bullS#!t and they know it... you could speak to a lawyer about it and see what can be done, after all they give you the 30 days to back out but then hit you after the 30 days with the crap speed.

Keep all your stats, your going to need them to fight these F#@&ers, trust me and the rest of us, we have been there....

[tommie gorman]

I'm already at Tier-4 Tech support In Florida, and at Executive Customer Care in Maryland. That didn't take but 2 days!

Write  [email protected] .  Its an attention getter if you're fed up with Hughes.

Best of luck, your gonna need it. 

[sparky]

I'm already at Tier-4 Tech support In Florida, and at Executive Customer Care in Maryland. That didn't take but 2 days!

Write     [email protected] .  Its an attention getter if you're fed up with Hughes.

Been there also.... Not that they gave 2 shits either.... as Tommy said, good luck with it... I am going to stop back from time to time to see what progress if any you have made.

Keep us informed ok... Best of luck to you.

[generallee76]

  I guess ya could say,  I am glad I stayed with Wildblue.  My speeds seem to be better at time than those of you on Hughesnet.  I am so glad I waited and see what happened after the 30 day period.  I had heard that there was a speed change after a period of time and now I can see it happening.  I am so glad I read these posts.  I do believe that somehow the Gov. needs to regulate these companies and hold them to what they advertise.  But it seems that no one on Capital hill wants to do anything about this problem.  Ye :police:s they have DEEP pockets to fill sooooo

[mudmanc4]

Were geting into an issue that seems to be the brunt of what people perceive to be the issue in this country. So I'll comment.

I don't care about a contract.  There meaningless if either party does not stand up to there agreement. It is paper. Hello ?

If I sell you a widget, and promise that it will do what you want it to do, and it doesn't, that is called breech of contract. Now if you look into the contract, it will have a sentence in there, just one, it may be 5000 words long, but only xxx words will mean anything . They will say in so many words,  "we can only guarantee this widget will do this" . Read it .

It is not the companies fault that you did not read the fine print, that you did not hire a law firm to dissect there legal mumbo jumbo to tell you that your getting the shaft if you sign, buy, or agree to it. 

This is how business is done, is it right ? Moral ? humane ? I'm not getting into that, none the less. It is a contract, read it, and if you are not getting what the contract entitles you, then you have the right to contest the contract.

There betting you will not hire a law firm, and there right. They bring in revenue, build there customer base, then start expanding. If they don't expand in time, to cover there costs, they go down, simple as that.

And the government already controls enough, as well as there allocated bandwidth in the spectrum.