DESAND Posted May 14, 2019 CID Report Share Posted May 14, 2019 For over a year I've been complaining to my ISP that I thought there was a problem with the modem I rent from them. I am paying for a service of 100Mbps. They guarantee 80% of that. The best results I ever got from TMN was 56Mbps via network cable, avg 38 via wifi output. On at least a weekly basis I would have to call them and reset the modem. On a couple occasions they sent out a service tech. The first time the tech added a coax coupler and ran a test (Speedtest.net) and showed me I was getting 87Mbps. I told the tech that wasn't an accurate test. A few months later they sent out a tech again to check the equipment. He ran a speedtest (Ookla) on his phone using my wifi. After several attempts he finally got a speed of 76Mbps. I ran a test on my Laptop using TMN and got a result of 48Mbps. I was told to run Speedtest because it tested from their own server. Ran the test using Speedtest and got a result of 78 and was told TMN was not reliable. Fast forward: This past 2 weeks I've had to call daily and get them to reset the signal. Finally Thur 5/09 they agreed to send out a tech on Tues to check and possibly swap out the Hitron modem. Friday when the service stopped again I asked if I could drive the forty miles to the store. Saturday I did so and here are the results. TMN 92.8 dnld 7.87 up with peak down at 94.8. surprisingly at test at Speedtest.net give a download speed of 94.87 Mbps. Sunday I actually had a TMN download speed of 99.6. Thanks to TMN my ISP has given me a $60 credit for this month and a $30 reduction for the next 12 months. Thank you, Denny CA3LE and ShakTib 2 Quote Link to comment Share on other sites More sharing options...
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