Lorena Posted December 27, 2019 CID Share Posted December 27, 2019 Have had the service for 3 days now, and I cannot watch 5 min without signal dropping. Tech called and told me to many people on network and that I might need to wait 2 wks for it to get resolved? Do not think so, service might get cancelled within the week, and no I will not pay any terminations... Quote Link to comment Share on other sites More sharing options...
CA3LE Posted December 27, 2019 CID Share Posted December 27, 2019 Who's your provider (ISP)? Quote Link to comment Share on other sites More sharing options...
Lorena Posted December 27, 2019 Author CID Share Posted December 27, 2019 Hughsnet Quote Link to comment Share on other sites More sharing options...
CA3LE Posted December 28, 2019 CID Share Posted December 28, 2019 What area are you in? I'll try to help you find an ISP that can deliver better for you. Sounds to me like they're delaying you so you'll end up stuck in contract. I bet in 2 weeks, "We should have this resolved for you in the next two weeks." We hear your same story with hughesnet, too often. By far the most complained about ISP. 8 hours ago, Lorena said: Do not think so, service might get cancelled within the week, and no I will not pay any terminations... I recommend reading HughesNet Service Terms and Conditions HughesNet Service Terms and Conditions - Revised 4-11-16.txt Make sure you return their equipment. They also state, "Note: You will not be refunded your $99 Upfront Fee or other installation charges and fees." -- man! Seriously!? Buyer beware. Quote Link to comment Share on other sites More sharing options...
Lorena Posted December 28, 2019 Author CID Share Posted December 28, 2019 Panama City, FL 12 hours ago, CA3LE said: What area are you in? I'll try to help you find an ISP that can deliver better for you. Sounds to me like they're delaying you so you'll end up stuck in contract. I bet in 2 weeks, "We should have this resolved for you in the next two weeks." We hear your same story with hughesnet, too often. By far the most complained about ISP. I recommend reading HughesNet Service Terms and Conditions HughesNet Service Terms and Conditions - Revised 4-11-16.txt 8.88 kB · 2 downloads Make sure you return their equipment. They also state, "Note: You will not be refunded your $99 Upfront Fee or other installation charges and fees." -- man! Seriously!? Buyer beware. Thank you Pgoodwin1 1 Quote Link to comment Share on other sites More sharing options...
Lorena Posted December 28, 2019 Author CID Share Posted December 28, 2019 This was just now... Quote Link to comment Share on other sites More sharing options...
CA3LE Posted December 28, 2019 CID Share Posted December 28, 2019 How did you end up with hughesnet? Are you in a rural area, away from the main grid? Did you have a hard time finding wired service? I ask because it looks like there are a bunch of better choices in your area. https://testmy.net/city/panama_city_fl Have you checked with WOW, Mediacom cable, AT&T or Comcast? (these are direct links to check availability in your area. By the way, TMN is not affiliated with any ISP.) Quote Link to comment Share on other sites More sharing options...
Lorena Posted December 28, 2019 Author CID Share Posted December 28, 2019 Att is not available in my area, neither is Viacom ,wow or comcast. We went through Hurricane Michael which destroyed alm the lines, so the show as available but are not Quote Link to comment Share on other sites More sharing options...
Lorena Posted December 28, 2019 Author CID Share Posted December 28, 2019 I'm thinking Dish instead of Hughes net, but the get their internet from a 3ed party, so ... Quote Link to comment Share on other sites More sharing options...
Lorena Posted December 28, 2019 Author CID Share Posted December 28, 2019 What I need is reliable internet, is it out there? Quote Link to comment Share on other sites More sharing options...
Lorena Posted December 28, 2019 Author CID Share Posted December 28, 2019 Actually it was the Comcast tech that came and told me the lines were destroyed and could not connect their system the one who recommended Hughesnet or Viasat Quote Link to comment Share on other sites More sharing options...
CA3LE Posted December 28, 2019 CID Share Posted December 28, 2019 How good is your cellular reception? A 4G hotspot might serve you better. Quote Link to comment Share on other sites More sharing options...
CA3LE Posted December 28, 2019 CID Share Posted December 28, 2019 ...and how long ago did Comcast tell you that? Quote Link to comment Share on other sites More sharing options...
Lorena Posted December 29, 2019 Author CID Share Posted December 29, 2019 A week a go. Quote Link to comment Share on other sites More sharing options...
spenceteeth Posted December 31, 2019 CID Share Posted December 31, 2019 Deathstar employee here. Have you asked for Att to validate address? also try this: https://broadbandmap.fcc.gov/#/ CA3LE 1 Quote Link to comment Share on other sites More sharing options...
Shomond harris Posted January 6, 2020 CID Share Posted January 6, 2020 I just got my service and it is slow, can't stream. Keeps buffering. Quote Link to comment Share on other sites More sharing options...
Lorena Posted January 7, 2020 Author CID Share Posted January 7, 2020 I have now been able to cacel Hughesnet at no charge, just have to send them back their stuff. Will be hot spotting it for now... CA3LE 1 Quote Link to comment Share on other sites More sharing options...
Pgoodwin1 Posted January 9, 2020 CID Share Posted January 9, 2020 On 1/6/2020 at 12:47 PM, Shomond harris said: I just got my service and it is slow, can't stream. Keeps buffering. I don’t see any test results here on TestMy. Run some tests so we can see what your downloads and uploads look like Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.