biker9075 Posted August 24, 2005 CID Share Posted August 24, 2005 lets see if anyone can help me...The other day I had called Verizon about a speed upgrade from 768/128kbps to 1.5Mbps/128Kbps the lady said it would take 24 hours ok I go back to my computer 24 hours later 3:30PM EST and take a speed test to see if it worked and it did I know HAD my upgraded speed. ok I am all happy and stuff now. I go back to my computer 4 hours later to take another speed test but now it said my speed was 768Kbps/128Kpbs (my old speed). does anyone know why I was downgraded? I am really pissed and I don't feel like spending all day with Verizon on hold. If anyone can help thanks Quote Link to comment https://testmy.net/ipb/topic/7120-speed-upgrade-downgraded/ Share on other sites More sharing options...
tbaker397 Posted August 24, 2005 CID Share Posted August 24, 2005 Hey biker9075 How ya doin? Welcome to testmy.net! Make sure to tell all your friends about the site. From everything I have heard and stuff it takes Verizon 1-3 Full business days to complete the upgrade and sometimes your speed will decrease and go back up until it is complete. If it stays like that for say, 4 or 5 days(at your old speed) then you might have to clal verizon again. Just give it some time and enjoy your stay! Quote Link to comment https://testmy.net/ipb/topic/7120-speed-upgrade-downgraded/#findComment-73367 Share on other sites More sharing options...
biker9075 Posted August 24, 2005 Author CID Share Posted August 24, 2005 thanks I'll see what the speed is in a couple of days Quote Link to comment https://testmy.net/ipb/topic/7120-speed-upgrade-downgraded/#findComment-73445 Share on other sites More sharing options...
biker9075 Posted August 25, 2005 Author CID Share Posted August 25, 2005 ok, I justt call Verizon about the Speed upgrade issue and they said there highest speed is 768Kbps are these people stupid? my speed was 1.5Mbps for about 2 hours, Verizon people are really stupid Quote Link to comment https://testmy.net/ipb/topic/7120-speed-upgrade-downgraded/#findComment-74007 Share on other sites More sharing options...
ManMadeRomance4 Posted August 26, 2005 CID Share Posted August 26, 2005 ok listin you can only get sertian speeds depending on location and your phone lines i get 3.0 connection and its woudnerful because iahve new phone lins....some poeple only get .7 because they live i nhe no wehre area that sucks Verizon most definatly doesnt suck Quote Link to comment https://testmy.net/ipb/topic/7120-speed-upgrade-downgraded/#findComment-74303 Share on other sites More sharing options...
biker9075 Posted August 26, 2005 Author CID Share Posted August 26, 2005 Well I just want to know why the speed upgrade did work and now it doesnt Quote Link to comment https://testmy.net/ipb/topic/7120-speed-upgrade-downgraded/#findComment-74310 Share on other sites More sharing options...
ManMadeRomance4 Posted August 26, 2005 CID Share Posted August 26, 2005 Well I just want to know why the speed upgrade did work and now it doesnt maybe it coudl be possiable that it was working but then your phone lines coudnt handel it so verizon took it off if they said .7 is as fast as u can get... i dont care about my DSL much in a mounth ill have FIOS hehehehe Quote Link to comment https://testmy.net/ipb/topic/7120-speed-upgrade-downgraded/#findComment-74313 Share on other sites More sharing options...
biker9075 Posted August 26, 2005 Author CID Share Posted August 26, 2005 oh well the speeds are fast enouph (I always want faster ) I just took a speed test: :::.. Download Stats ..::: Connection is:: 729 Kbps about 0.7 Mbps (tested with 748 kB) Download Speed is:: 89 kB/s Tested From:: https://testmy.net/ (server2) Test Time:: Fri Aug 26 16:52:10 EDT 2005 Bottom Line:: 13X faster than 56K 1MB download in 11.51 sec Diagnosis: May need help : running at only 16.5 % of your hosts average (verizon.net) Validation Link:: https://testmy.net/stats/id-STZJ98F1X but on the verizon speed test it says it is 820KBps Quote Link to comment https://testmy.net/ipb/topic/7120-speed-upgrade-downgraded/#findComment-74316 Share on other sites More sharing options...
ManMadeRomance4 Posted August 27, 2005 CID Share Posted August 27, 2005 My Verizon 29 a mounth im really happy with it never had a issue :::.. Download Stats ..::: Connection is:: 2821 Kbps about 2.8 Mbps (tested with 2992 kB) Download Speed is:: 344 kB/s Tested From:: https://testmy.net/ (server2) Test Time:: Fri Aug 26 2005 20:05:44 GMT-0400 (Eastern Daylight Time) Bottom Line:: 50X faster than 56K 1MB download in 2.98 sec Diagnosis: May need help : running at only 63.82 % of your hosts average (verizon.net) Validation Link:: https://testmy.net/stats/id-6E5XMG40Q :::.. Upload Stats ..::: Connection is:: 706 Kbps about 0.7 Mbps (tested with 579 kB) Upload Speed is:: 86 kB/s Tested From:: https://testmy.net/ (server2) Test Time:: Fri Aug 26 2005 20:06:14 GMT-0400 (Eastern Daylight Time) Bottom Line:: 13X faster than 56K 1MB upload in 11.91 sec Diagnosis: Looks Great : 15.17 % faster than the average for host (verizon.net) Validation Link:: https://testmy.net/stats/id-9AJ8ODEVH Quote Link to comment https://testmy.net/ipb/topic/7120-speed-upgrade-downgraded/#findComment-74397 Share on other sites More sharing options...
biker9075 Posted August 27, 2005 Author CID Share Posted August 27, 2005 Yours is 29 bucks a month? I am paying 29 bucks a month for 768 Quote Link to comment https://testmy.net/ipb/topic/7120-speed-upgrade-downgraded/#findComment-74409 Share on other sites More sharing options...
MttFrog13 Posted September 6, 2005 CID Share Posted September 6, 2005 u shouldnt be paying 30 a month for 768, 768 is 15 a month, and 1.5 and above is 30. u should check up on that. ur getting bullshi**ed. Quote Link to comment https://testmy.net/ipb/topic/7120-speed-upgrade-downgraded/#findComment-77396 Share on other sites More sharing options...
biker9075 Posted September 7, 2005 Author CID Share Posted September 7, 2005 15 bucks a month is only for new customers Quote Link to comment https://testmy.net/ipb/topic/7120-speed-upgrade-downgraded/#findComment-77583 Share on other sites More sharing options...
MttFrog13 Posted September 8, 2005 CID Share Posted September 8, 2005 15 bucks a month is only for new customers No, ur wrong, they have a new package at 768K/128K for 15 dollors a month, every month. Check it out <A HREF="http://www22.verizon.com/ForHomeDSL/channels/dsl/packages/default.asp">here</A> Quote Link to comment https://testmy.net/ipb/topic/7120-speed-upgrade-downgraded/#findComment-77976 Share on other sites More sharing options...
biker9075 Posted September 8, 2005 Author CID Share Posted September 8, 2005 Yeah, and that price is only for NEW customers Offer by Verizon Online for all new DSL customers. $14.95/mo. rate available for new residential DSL customers ordering 768 Kbps/128Kbps service Quote Link to comment https://testmy.net/ipb/topic/7120-speed-upgrade-downgraded/#findComment-78019 Share on other sites More sharing options...
coknuck Posted September 8, 2005 CID Share Posted September 8, 2005 In the small print: Offer by Verizon Online for all new DSL customers. $14.95/mo. rate available for new residential DSL customers ordering 768 Kbps/128Kbps service. Quote Link to comment https://testmy.net/ipb/topic/7120-speed-upgrade-downgraded/#findComment-78023 Share on other sites More sharing options...
JohnA Posted September 17, 2005 CID Share Posted September 17, 2005 biker9075, sounds more like you are ExGTE and still on Frame Relay. You have a Fujitsu modem? Quote Link to comment https://testmy.net/ipb/topic/7120-speed-upgrade-downgraded/#findComment-80796 Share on other sites More sharing options...
biker9075 Posted September 18, 2005 Author CID Share Posted September 18, 2005 No, I have a Westell modem Quote Link to comment https://testmy.net/ipb/topic/7120-speed-upgrade-downgraded/#findComment-80925 Share on other sites More sharing options...
JohnA Posted September 18, 2005 CID Share Posted September 18, 2005 Don't know why you wouldn't be able to get an upgrade then, unless your loop is right at the limit. Your tests don't indicate that. It looks like you're getting all of 768. I'd try 2 more billing CSRs on Monday. A little phone roulette to see if you can get someone that knows what they, and you, are talking about. Don't spend a lot of time on hold though. If you don't get any satisfaction, call Customer Relations, former Presidential Appeals at 1-800-483-7988 option 3 and leave them a short accurate message about your problem getting an upgrade. They will call you back after they look into what's going on. They're the people at Verizon that can make things happen, but they want to see in your records that you've tried resolving your issue with the correct department first. If you can access your modem at 192.168.1.1 in your browser, post your transceiver stats. They'll be under the troubleshooting menu in the modem. It looks like they raised it, found it unstable, put it back down. It's more likely that the card at the DSLAM didn't hold the settings and fell back, or your profile got corrupted. Quote Link to comment https://testmy.net/ipb/topic/7120-speed-upgrade-downgraded/#findComment-81024 Share on other sites More sharing options...
VznPro Posted September 28, 2005 CID Share Posted September 28, 2005 Which model of westell do you have? If its a 6100, 2200 or Versalink, you can access the modem and take a look at a few stats that will shows a lot. Open up IE, type in 192.168.1.1 in the address bar and log in. If you go to the Troubleshooting Menu then go to Transceiver stats, you can see a lot of things about your connection. The most important one you're going to want to look for is Margin. If this number is not at least in the high teens at the speed you're at, chances are you're not going to have a stable connection at the higher speed. More than likely this is going to be the case. Chances are, when they upgraded you, the noise margins dropped to an unacceptable level (generally if the downstream noise margin drops below 10 you are going to start having connectivity issues) As far as the $14.95 plan is ... that is a new customer promtion only. Quote Link to comment https://testmy.net/ipb/topic/7120-speed-upgrade-downgraded/#findComment-83764 Share on other sites More sharing options...
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