New DW7000 User (Help!)

[fikester]

best score yet for me up.....still not consistent.

:::.. Upload Stats ..:::

Connection is:: 197 Kbps about 0.2 Mbps (tested with 579 kB)

Upload Speed is:: 24 kB/s

Tested From:: https://testmy.net/ (server1)

Test Time:: Fri Dec 16 20:56:15 EST 2005

Bottom Line:: 4X faster than 56K 1MB upload in 42.67 sec

Diagnosis: Awesome! 20% + : 194.03 % faster than the average for host (direcpc.com)

Validation Link:: https://testmy.net/stats/id-7DU3LOT8Q

[tonyp56]

I've asked this before, but never got an answer. First of all, I'm not complaining, but why is my DL speed faster than my plan? (700Kbps down, 128Kbps up)

:::.. Download Stats ..:::

Connection is:: 827 Kbps about 0.8 Mbps (tested with 2992 kB)

Download Speed is:: 101 kB/s

Tested From:: https://testmy.net/ (server2)

Test Time:: Sat Dec 17 02:49:02 CST 2005

Bottom Line:: 15X faster than 56K 1MB download in 10.14 sec

Diagnosis: May need help : running at only 89.5 % of your hosts average (direcpc.com)

Validation Link:: https://testmy.net/stats/id-JC1GPBQUT

:::.. Upload Stats ..:::

Connection is:: 134 Kbps about 0.1 Mbps (tested with 579 kB)

Upload Speed is:: 16 kB/s

Tested From:: https://testmy.net/ (server2)

Test Time:: Sat Dec 17 02:50:21 CST 2005

Bottom Line:: 2X faster than 56K 1MB upload in 64 sec

Diagnosis: Awesome! 20% + : 100 % faster than the average for host (direcpc.com)

Validation Link:: https://testmy.net/stats/id-N1BI9WXDO

Upload is closer to 128 than 827 is to 700. Like I said, not complaining, but want to know if this is some mistake and Direcway will figure it out and slow me down or if this is the speed I get to have.

[Decade]

Sweet!!!!! *sARcaSm*

:::.. Upload Stats ..:::

Connection is:: 27 Kbps about 0 Mbps (tested with 97 kB)

Upload Speed is:: 3 kB/s

Tested From:: https://testmy.net/ (server2)

Test Time:: Sat Dec 17 03:30:08 CST 2005

Bottom Line:: 0X faster than 56K 1MB upload in 341.33 sec

Diagnosis: May need help : running at only 40.3 % of your hosts average (direcpc.com)

Validation Link:: https://testmy.net/stats/id-0V3L86ZP9

Yeah and its like 3:30 am....wtf@@!E@#@

[Aggr3]

I've asked this before, but never got an answer. First of all, I'm not complaining, but why is my DL speed faster than my plan? (700Kbps down, 128Kbps up)

:::.. Download Stats ..:::

Connection is:: 827 Kbps about 0.8 Mbps (tested with 2992 kB)

Download Speed is:: 101 kB/s

Tested From:: https://testmy.net/ (server2)

Test Time:: Sat Dec 17 02:49:02 CST 2005

Bottom Line:: 15X faster than 56K 1MB download in 10.14 sec

Diagnosis: May need help : running at only 89.5 % of your hosts average (direcpc.com)

Validation Link:: https://testmy.net/stats/id-JC1GPBQUT

:::.. Upload Stats ..:::

Connection is:: 134 Kbps about 0.1 Mbps (tested with 579 kB)

Upload Speed is:: 16 kB/s

Tested From:: https://testmy.net/ (server2)

Test Time:: Sat Dec 17 02:50:21 CST 2005

Bottom Line:: 2X faster than 56K 1MB upload in 64 sec

Diagnosis: Awesome! 20% + : 100 % faster than the average for host (direcpc.com)

Validation Link:: https://testmy.net/stats/id-N1BI9WXDO

Upload is closer to 128 than 827 is to 700. Like I said, not complaining, but want to know if this is some mistake and DirecWay will figure it out and slow me down or if this is the speed I get to have.

Well tonyp56....I'd love to see your contract.because most of Dways stuff reads "up to " and the number 700 doesn't ring a bell...anyway..you can run as fast as your available bandwidth allows...they won't cut you off....except for the FAP...that they almost always catch..

[tonyp56]

Sweet!!!!! *sARcaSm*

:::.. Upload Stats ..:::

Connection is:: 27 Kbps about 0 Mbps (tested with 97 kB)

Upload Speed is:: 3 kB/s

Tested From:: https://testmy.net/ (server2)

Test Time:: Sat Dec 17 03:30:08 CST 2005

Bottom Line:: 0X faster than 56K 1MB upload in 341.33 sec

Diagnosis: May need help : running at only 40.3 % of your hosts average (direcpc.com)

Validation Link:: https://testmy.net/stats/id-0V3L86ZP9

Yeah and its like 3:30 am....wtf@@!E@#@

I don't know, you and I are more or less on the same plan, we are in the same area of the country, but you don't get nothing like the DL and Uploads that I get. I test mine all during the day, and well, there have been a few times that mine was below 300Kbps, but usually I'm 500Kbps and above. (most of the time it is actually 700Kbps and up) My upload, well that is a different story, I normally run around 60Kbps or above, my average is most likely 85-90Kbps or so, but I've reached more than that before.

Have you signed up on mydirecway.com yet? I know, you don't have the bandwidth, but you might do that and then check to see if you have been put under the FAP for some reason. Then I'd call em, call the number that came with your little pamphlet, tell em it ain't working, don't even mention that you are slow, tell em it isn't working! Eventually they'll end up switching you to the advanced tech support, I've got the number (had a problem the first day) but I don't know if they'd take your call or not, cuz I think you have to have a ticket number, not sure but I think so. On telling them it isn't working, tell em you can access the modem, but not the net, that way they will work with ya.

I guess mine was downloading software the first day or something cuz I lost net access. The installer just left, and I was browsing, and all of a sudden, I couldn't browse. Called tech support, fought to understand the CSR, and after 30 minutes or so she transfered me to advanced tech support (or level 2) The guy I talked to there was actually English native at least . About the time I got of the phone with him, I started getting access to the net again.

Below is some questions that I have, if they've been asked/answered before I am sorry, these are just things that I can think of.

How is your system hooked up? Is it Cat5 (the one that came with the modem) to your NIC on your computer? Or do you have a switch/WAP/Wireless router? Do you have a PCI NIC card? Or do you have a USB NIC adapter? What O.S. (Operating System), XP, ME, 98, or MAC O.S.?

Direcway's speed test aren't very good, however, I'd go there and do their test, several of them in fact, that way they see (they are supposed to be able to see test results, according to their propaganda )that your DL and UL's aren't good. Anything below 200Kbps is supposed to be below what it should be on Downloads, and I think below 60 Kbps is bad on upload. Anyways, run a few speed test, and when they ask you you can say, I've ran em, and this is what they said. You can add what testmy.net tests said, but I'd give em their test first, cuz they'll try to say, "our test are for satellite". Besides, I've never gotten as good of a result at mydirecway, as I do here. And you want the worse results, to get them to move their butts. Of course, tell em, I ran these test before I lost internet access .

Signal strength, well mine is 75 right now, I've seen it as low as 69 or 68. I'd say you're not much off, but perhaps, a re-point is in order. Still, I'd call em, complain, whine, bitch, and generally tell them how unpleased you are, and maybe they'll get around to fixing you.

Like I said, I'm on the same satellite (89W 1150) with a 7000, running Windows XP on two machines, one machine plugged into a Belkin wireless router--configured to be a WAP--via CAT5, the other connected to Belkin via Linksys USB wireless G adapter. My modem is in the WAN port on my router, because when I plug it in any of the LAN ports, I don't have internet access on my wireless computer, though I can browse the Local Area Network (LAN!) And here is my test results, (note different time than yours, but still)

:::.. Download Stats ..:::

Connection is:: 823 Kbps about 0.8 Mbps (tested with 2992 kB)

Download Speed is:: 101 kB/s

Tested From:: https://testmy.net/ (server2)

Test Time:: Sat Dec 17 05:56:59 CST 2005

Bottom Line:: 15X faster than 56K 1MB download in 10.14 sec

Diagnosis: May need help : running at only 89.07 % of your hosts average (direcpc.com)

Validation Link:: https://testmy.net/stats/id-BQ8GIUR5T

:::.. Upload Stats ..:::

Connection is:: 114 Kbps about 0.1 Mbps (tested with 579 kB)

Upload Speed is:: 14 kB/s

Tested From:: https://testmy.net/ (server2)

Test Time:: Sat Dec 17 05:58:35 CST 2005

Bottom Line:: 2X faster than 56K 1MB upload in 73.14 sec

Diagnosis: Awesome! 20% + : 70.15 % faster than the average for host (direcpc.com)

Validation Link:: https://testmy.net/stats/id-6FO7V2DGK

and here is my test history, tested longer than this, but didn't sign up for a few days, but here: https://testmy.net/personal_stats_30d.php?user_name=tonyp56&m=12&d=17&Y=2005

So there is no reason why you should be this slow, I'd call em, tell em that you can't access the net if you like, or just call and complain so much that they fix it for you. Good luck, hope you get it figured out.

[fikester]

Here is what they advertise for typical speeds and up to speeds as of today. (DW7000)

03) Q: What connection speeds will I typically get with DirecWay?

A: With the DirecWay Home service plan, you may enjoy download speeds up to 700Kbps, with typical speeds of about 500Kbps to 600Kbps during peak times. Upload speeds, which are capable of reaching 128Kbps, are typically 70Kbps to 80Kbps during peak hours.

With the DirecWay Professional plan, connect your home office to the Internet with maximum download speeds of up to 1.0Mbps, with typical speeds about 650Kbps to 750Kbps during peak times. Upload speeds, which are capable of reaching 200Kbps, are typically 100Kbps to 125Kbps during peak hours

[Aggr3]

Well....it looks like they've lowered their numbers...but I doubt that the have done the programming to "cap" anything...their too over crowded to worry about that..

[Aggr3]

I just wish these guys were in my area...

--------------------------------------------------------------------------------

Wireless -

[fikester]

I dnot know Aggr3.......it would be tough leaving sat, I would have to sleep on it.

^{[glow=orange,2,300]for about 2seconds[/glow]}

[Aggr3]

LMAO....me too...but I don't think it woud take me that long....to SAVE money...and have less aggrivation..

[Decade]

Hey tony, I already called Dway's support, (look on page 3) they basically told me my systems fine, because of course they went by the Dway Speed Tests.

[yiliboxer]

I keep seeing people talking about satalite AMC9....and IA89 or something to that.  What does that exactly mean and where do I find out what I'm on... Right now I'm under 192.168.0.1/fs/advanced/advanced.html ... is it the carrier info (which says 089:W:1350)

Let me know... I'm suppose to be on a higher frequency because I argued w/ the tech support so much they took my accout to level 3/engineer... and stripped the account to make it faster... and grant it is faster then before... but still not anything like I've see others get

[Bird Fan]

Hey tony, I already called Dway's support, (look on page 3) they basically told me my systems fine, because of course they went by the Dway Speed Tests.  If I keep calling and telling them that my speeds suck and what not...will they send someone out to do a repoint?  I think they told me they charge for repoints...

I have a question for everyone...What browser do you guys use? IE, Mozilla, Opera, Netscapre, Maxthon......?

Which one works best for Satellite...

Worst Speeds Ever

:::.. Download Stats ..:::

Connection is:: 41 Kbps about 0 Mbps (tested with 97 kB)

Download Speed is:: 5 kB/s

Tested From:: https://testmy.net/ (server2)

Test Time:: Sat Dec 17 16:20:18 CST 2005

Bottom Line:: 1X faster than 56K 1MB download in 204.8 sec

Diagnosis: May need help : running at only 4.44 % of your hosts average (direcpc.com)

Validation Link:: https://testmy.net/stats/id-5C2PFVKIY

Direcway is made to work with IE, so it's going to be fastest with that. I do my speed tests with IE, but do my browsing with Firefox (I've tweaked it so it loads pages faster than IE, but download speed is slower). If you want the fastest page loads, and IE comparable download speeds I would use Opera.

Always remember to test with the largest file, as they are more accurate.

[Kicoman]

Another little item to possibly watch your systems for and that is the bonded ground that is "supposed" to be hooked up correctly by the system installer.

[Decade]

Yeah, you just totally blew me away........well leave that all up to the installer lol....>.<

Ive tried IE, Mozilla, Netscape and the IE based Maxthon....

IE=Fast but  no tabbed browsing (i didnt like the plugin for it)

Mozilla=Good, But Not as fast as IE

Netscape=Same as Mozilla

Maxthon=Like IE, and Has Tabs, but for some reason....I dont know...I cant open links in New Windows, not tabs

So I guess Im off to try Opera

[Kicoman]

Sorry for the technicalese.  In other words also make sure your system is grounded well.  It makes a difference..

Here in Florida most people are conscious of it as being the Lightning Capital around here.  However in other parts of the country,  installers and most people dont think about it. 

Good luck and happy tweaking............

[Decade]

Guys, is this normal speed for 7:00 pm?

:::.. Download Stats ..:::

Connection is:: 74 Kbps about 0.1 Mbps (tested with 97 kB)

Download Speed is:: 9 kB/s

Tested From:: https://testmy.net/ (server2)

Test Time:: Sun, 18 Dec 2005 19:02:12 GMT-0600

Bottom Line:: 1X faster than 56K 1MB download in 113.78 sec

Diagnosis: May need help : running at only 8 % of your hosts average (direcpc.com)

Validation Link:: https://testmy.net/stats/id-TI07UJ3L8

[JimPrice]

Depends on "normal".  Direcway would say that falls in the "up to 700K" range.

I'd say it's horrible.  Here's my speed test (pro plan, pointing at IA8), tyical for me during these hours.

:::.. Download Stats ..:::

Connection is:: 632 Kbps about 0.6 Mbps (tested with 2992 kB)

Download Speed is:: 77 kB/s

Tested From:: https://testmy.net/ (server2)

Test Time:: Sun Dec 18 19:12:34 CST 2005

Bottom Line:: 11X faster than 56K 1MB download in 13.3 sec

Diagnosis: May need help : running at only 68.32 % of your hosts average (direcpc.com)

Validation Link:: https://testmy.net/stats/id-RGW7PSK6L

[JimPrice]

I should have pointed out I'm downloading some software on another networked machine...so that's why my test above was slower.

[fikester]

Guys, is this normal speed for 7:00 pm?

:::.. Download Stats ..:::

Connection is:: 74 Kbps about 0.1 Mbps (tested with 97 kB)

Download Speed is:: 9 kB/s

Tested From:: https://testmy.net/ (server2)

Test Time:: Sun, 18 Dec 2005 19:02:12 GMT-0600

Bottom Line:: 1X faster than 56K 1MB download in 113.78 sec

Diagnosis: May need help : running at only 8 % of your hosts average (direcpc.com)

Validation Link:: https://testmy.net/stats/id-TI07UJ3L8

if you are not under FAP restrictions that is NOT acceptable speeds regardless of your account type.....you can check at  www.mydirecway.com log in then go to "check my usage". Bad thing is its always at least 5hours behind so you wouldn't know right away, but make not of the time then check back latter. A basic account gives you 169MB/4hrs time blocks, pro account 350MB/4hrs. If you know your not under FAP, call them and get something done! no fix no pay, very simple

[Bird Fan]

Guys, is this normal speed for 7:00 pm?

:::.. Download Stats ..:::

Connection is:: 74 Kbps about 0.1 Mbps (tested with 97 kB)

Download Speed is:: 9 kB/s

Tested From:: https://testmy.net/ (server2)

Test Time:: Sun, 18 Dec 2005 19:02:12 GMT-0600

Bottom Line:: 1X faster than 56K 1MB download in 113.78 sec

Diagnosis: May need help : running at only 8 % of your hosts average (direcpc.com)

Validation Link:: https://testmy.net/stats/id-TI07UJ3L8

Try a larger file 

Preferably the 2992 KB one.

[Decade]

Gosh Darn!  I know I wasnt under FAP earlier...all I was doing was browsing.

Anyways...My internet was working fine for a while then BAM right around 10 it just completely stops....I go check the user control panel thing and it keeps switching from Fine/Normal to the Yellow thing "Degraded".  I call tech support, i get transferred to level 2.  The lady told me to unplug my dway modem and turn off my comp for 2 minutes.  After I did that and booted back up, by golly (lol) it was all good.  I tested my speed and had about 108 download (which is good for me).  So she was like everything seems to be fine and I was like ok...  5 minutes later, omg it goes down again!  Anyways...I dont feel like calling tech support back and waiting 20 minutes on hold and then waiting "48-72" hours for Engineer. 

Ive been unplugging and plugging my modem in for a while and It finally started to load webpages, although my status is currently on degraded (Web Acceleration thing) and it switches to Ok then back to Degraded continuously.  Speeds are sooo slow...take a look....

:::.. Download Stats ..:::

Connection is:: 86 Kbps about 0.1 Mbps (tested with 97 kB)

Download Speed is:: 11 kB/s

Tested From:: https://testmy.net/ (server2)

Test Time:: Sun Dec 18 22:42:01 CST 2005

Bottom Line:: 2X faster than 56K 1MB download in 93.09 sec

Diagnosis: May need help : running at only 9.31 % of your hosts average (direcpc.com)

Validation Link:: https://testmy.net/stats/id-MXOWN4C9U

The largest files was taking 4ever and I didnt feel patient..

So guys, what should I do?  Sit here and hope for it to get all better....Call back tech support and go on a spree of unethical curse words?  O By The Way, this is like the 6th day ive had DWay and I HATE IT....K Thanks......

Frustrated Guy - Out

[jkandra]

Decade, When you do a speed test you need to test the largest test number on Download .This gives you a more of a better test. so try the bigest number for your test.

[jkandra]

This is my DownLoad speed test

:::.. Download Stats ..:::

Connection is:: 1739 Kbps about 1.7 Mbps (tested with 2992 kB)

Download Speed is:: 212 kB/s

Tested From:: https://testmy.net/ (server2)

Test Time:: Mon Dec 19 05:13:28 EST 2005

Bottom Line:: 31X faster than 56K 1MB download in 4.83 sec

Diagnosis: Awesome! 20% + : 88 % faster than the average for host (direcpc.com)

Validation Link:: https://testmy.net/stats/id-TUDGIF7AH

This is my UpLoad and it sucks

:::.. Upload Stats ..:::

Connection is:: 63 Kbps about 0.1 Mbps (tested with 579 kB)

Upload Speed is:: 8 kB/s

Tested From:: https://testmy.net/ (server2)

Test Time:: Mon Dec 19 05:16:43 EST 2005

Bottom Line:: 1X faster than 56K 1MB upload in 128 sec

Diagnosis: 90% + Okay : running at 92.65 % of your hosts average (direcpc.com)

Validation Link:: https://testmy.net/stats/id-10L4ONBIW

[ghostmaster]

The new firmware came out this morning...I hope it helps you all who are having problems!!!!!