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Welcome to my show net. I show if what your location and I show your net speed

Sounds familiar. When I signed up there was no mention of data restrictions, tokens, bonus bs, or anything of that sort. I was told usage was unlimited with 25 mbps. Perhaps somewhere in fine small print it exist, but in either case its a sham. A few speed sites I used to use with Suddenlink now all show speeds at or below what I had with dial-up 15 years ago. I'm paying $86 a month which is higher than Suddenlink charged with 30 mbps unlimited. I told the tech on the phone I don't spend hardly any time on the net, so why after 20 days am I out of usable data. He tells me to insure I'm not connected and using data to turn my computer off anytime I'm AFC. Hell, I'd unplug the stupid modem its a lot quicker. Anyway, thanks you guys for your help. I'll stay in touch as the saga continues...lmao!!

I'm not sure 'What' you will win in the end. But it sure ain't a usable fast connection, referring to the last poster's comments. I too have been on the phone with them many times, to no avail. Every time I see the advertisement come on about guaranteed 25Mbps, it really annoys me. I have recently found better options to try out, (new company's coming out with internet connections). I just don't know how much of a fight they will put up if I haven't served the complete 2yr sentence, oops, I mean automatic contract I'm supposed to be on with them. Even though there was no mention of it when I called to get connected. The way I see it, they are not holding up their end of the contract, then why am I forced to stay with them and unable to use my connection for any of my work? My speeds are all in the old Dial up range. 3 or 4 days after my cycle begins, I'm told I used all my data. I ask "What, pray tell, is using up my 20 Gigs in the first week so fast? No one seems to have an answer for that. I mean, I am unable to do but the very basic of things on this connection. It isn't fast enough for me to use up 20 gigs!

Use TESTMY.NET to determine your speed. INSIST on it. The Hughesnet speedtest site is fake. Several years ago they insisted on the TESTMY.NET site. They've developed their own testing site and now, unless you INSIST on TESTMY.NET they'll use their own fake results from their fake site. I've spent hundreds of hours on the phone w/these people. I know them well - There is a resolution for your wows but it takes LOT's of time. Expect an hour every time you call them - Have a hard wire cable so you can wire the router directly to your PC Tell your family you won't be available for and hour or so. Don't get mad, don't yell, don't get frustrated - Work w/every thing they're asking you to do. Their call center is in Brownsville, TX, I believe, so you'll talk to nice folks but not local. Get - Did I say "GET" the case # - They record and document every second of their conversation with you. Make sure you're polite but firm - They usually will work with you - Just keep in mind the peep's you talk to have limited ability to fix your issue - But I really like talking to them - They really do want to fix your issue. Take notes as you go through your conversation w/them. Get names - Note times. This won't be the only time you'll call them - It's a game - Learn to master it and you'll win. Good luck !