compuguybna

GeneralLee76, I just noticed you are from Dickson, Tn.......

You are on the SAME BEAM that I was on before I cancelled.  This beam is tremendously OVERFILLED. THREE field technicians and a group of engineers at Wildblue continually lied to me about this, always stating there was nothing wrong with the performance of my system

Your "peak time" speeds will never get any better I'm afraid.

As a matter of fact, wildblue recently CLOSED this beam to new subscribers because its overfilled, overworked, and

over capacity.

I am not sure whether they've resolved any issues or whether they've opened it back up to new orders though.

I'd complain til you have the option to cancel!  If you need more contact names and phone numbers, I'd be glad to assist!

you SHOULD complain, and use that email address at wildblue....

Also, try complaining in their forums.

www.wildblueworld.com/forum

I got more results writing the BBB.

Looking pretty good here on HUGHESNET.  i'm on the 1.6mbps plan, and getting close to that @ 8:33pm

:::.. testmy.net test results ..:::

Download Connection is:: 1525 Kbps about 1.53 Mbps (tested with 1536 kB)

Download Speed is:: 186 kB/s

Upload Connection is:: 224 Kbps about 0.2 Mbps (tested with 386 kB)

Upload Speed is:: 27 kB/s

Tested From:: https://testmy.net (Main)

Test Time:: 2009/06/03 - 7:30pm

D-Validation Link:: https://testmy.net/stats/id-ZIP9BM4Q8

U-Validation Link:: https://testmy.net/stats/id-P8Z6F9C1K

User Agent:: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.0.04506; FDM) [!]

Actually ordering satellite internet thru DISH NETWORK (or at&t) is really a bad move. Because its Wildblue's service anyway.....

While your email address might be [email protected], its STILL WILDBLUE that is providing the service.

DISH and AT&T are just re-sellers of Wildblue.. They are just getting a cut from Wildblue to market their service.

Its just like DSL from Earthlink a few years ago.  It was DSL from BELLSOUTH, Earthlink just got $$$ for marketing it.

I **almost** ordered Wildblue from DISHNETWORK, Glad I didn't.  I didn't want internet issues to have to be associated

with my TV account (since I've NEVER had any issues with DISH).

So, you have WILDBLUE to thank for any issues, not DISH.

Thank you for the response.  I just may make a complaint to the BBB in Denver Co..  Its too bad Dish and Wildblue can't just be honest.

  http://www.bbb.org/denver/business-reviews/internet-access-providers/wildblue-communications-inc-in-greenwood-village-co-9036631

I'd write FIRST to their corporate office ...

[email protected].

Ken Carroll is the CEO.

BBB processed a total of 1242 complaints about this company in the last 36 months, our standard reporting period. Of the total of 1242 complaints closed in 36 months, 387 were closed in the last year.

The big word there is "IF POSSIBLE"........If DSL, CABLE, FIOS, EVDO were available, I can assure the ones who are using satellite at the moment WOULD'T BE!

Satellite internet usually is a last resort other than using dial-up for remote areas.

Or get EVDO if possible. Way better than satelite.  Sprint seems to have the happiest customers. I pay the same with way less issues.

TWO beams cover TN for Wildblue.  One covers the Nashville surrounding area and one covers the Knoxville area I believe.

The one in Nashville was so overcrowed with so many angry people getting less than 200kbps, that they

FINALLY closed that beam to new installs (something they should have done a while back). they will NEVER admit their service is overloaded, NEVER.  and when you DO complain, you get the script "SPEEDS are NOT guaranteed".

Even when you call tech support, its always the same "scripted" solutions. Run a few speed tests, reset the modem, reboot

the pc.......If you manage to get transferred BEYOND first level tech support, then it becomes a REAL troubleshooting process, but RARELY with any results.

Wildblue consistently blamed my pc for my slow performance.  HOGWASH!  I have a new HP pc.

Ironically, I am on HUGHESNET now, and I have **NO** performance issues, period. I maintain about 1.5 mbps 24/7.

and download the heck out of data during 2am to 7am.

Something else I noticed.... Five houses (including me at the time) had Wildblue.....AMAZINGLY, weeks later We've all

got HUGHESNET dishes...

Write the Better Business Bureau of DENVER if you are dis-satisfied with Wildblue (wildbluz)

  I understand that there will be times that the network does not work, due to weather in your location or the earth station.  I pay for 1.0Mbps download and 200Kbps for upload.  I understand there will be times its slower but less than 1/2 the stated speed??  Thats crazy, I need the internet to do what I do for Veterans.  What I don't understand that is, it was stated that the Dishnetwork/Wildblue system is overloaded buy their call center and they are still selling service???????I have been told this by their reps when I have called in.  I stopped calling in because its the same stuff all the time.  I am not STUPID, I understand the system when you are overloaded, than you should work to reverse the problem.  Its not my problem its theirs.  I am not trying to cause trouble I am just trying to get a better understanding of why and when will they correct the problem.  One more question if you are a Wildblue tech, put yourself in my shoes.  Would you feel good paying for Dish's Gold level and at night your down load speeds are ALWAYS below 500Kbps or lower..  I could understand a drop but thats abit much. would you not say????  All is ask is would someone with Dish/Wildblue LOOK INTO THIS CONSTANT PROBLEM.   Thank you

I had DSL under Bellsouth while I lived in Nashville. I got 6.0mbps all the time, consistently.

I think I was paying $32.  Never had 1 issue with it. (Its 6 miles down the road here, but they wont

run it any further)

WHY are you wanting to switch to COMCAST???  I had issue after issue with them relating to

speed and billing...

Of course, I'm out in the boonies now and have HughesNet (1.5mbps) but anything's better than Dial-up.

My first large file test here..Windows 7 - DSL Extreme

I'm signing on with Comcast next week, I hope I didn't make a mistake! 

::::::::::.. Download Stats ..::::::::::

Download Connection is:: 6122 Kbps about 6.1 Mbps (tested with 102391 kB)

Download Speed is:: 747 kB/s

Tested From:: https://testmy.net/ (Main)

Test Time:: 2009/06/03 - 2:31pm

Bottom Line:: 107X faster than 56K 1MB Download in 1.37 sec

Tested from a 102391 kB file and took 137.018 seconds to complete

Download Diagnosis:: Awesome! 20% + : 94.84 % faster than the average for host (bellsouth.net)

D-Validation Link:: https://testmy.net/stats/id-5S43ICLD7

User Agent:: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.1b4) Gecko/20090423 Firefox/3.5b4 (.NET CLR 3.5.30729)

Thought I'd add a speed test.  This is GOOD for satellite internet! HUGHESNET

:::.. testmy.net test results ..:::

Download Connection is:: 1620 Kbps about 1.62 Mbps (tested with 1536 kB)

Download Speed is:: 198 kB/s

Upload Connection is:: 109 Kbps about 0.1 Mbps (tested with 386 kB)

Upload Speed is:: 13 kB/s

Tested From:: https://testmy.net (Main)

Test Time:: 2009/06/03 - 10:42am

D-Validation Link:: https://testmy.net/stats/id-7K51V2NT3

U-Validation Link:: https://testmy.net/stats/id-IFQ5C7XOJ

User Agent:: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.0.04506; FDM) [!]

HughesNet is far superior to Wildblue (after having a first nightmare experience with Wildblue).

UPTIME for Hughes is alot better than Wildblue.  SPEEDS are consistent with the plan you are signed up for (PRO PLUS here)  My signal strength is around 170, and get 1.5 Mbps 90% of the time (yes, a little slow down during "peak" hours, but never less than 1.2 Mbps).

This is using the HN9000 Modem and a newer style satellite on Spaceway 3 Satellite.

Hughes just had a $100 rebate for three days, so that made the activation FREE.

Tech Support is in India and Billing support is in the Phillipines. I've only had to call once to solve a minor issue.

As with any SATELLITE provider, there is FAP.  wildblue's goes on a rolling 30 day period,

while HUGHES goes on a daily limit.  I am allowed 425MB a day on the PRO PLUS.

HOWEVER, downloads between 2am and 7am DO NOT COUNT  against your usage.  I just use a download manager and schedule all my updates and huge files (I have downloaded up to 3GB during this period).

SO, while each service has its PROS and CONS, HUGHESNET in the long run has worked out better for me.

My signal Strength consistently stays around 170. I am on the PRO PLUS package and normally get around 1.5 Mbps.

Wildblue was the worst internet service I ever ventured into . . .

On top of the fact that their "BEAMS" are so overfilled, they keep signing up people...

I am in TN, and numerous people on the WILDBLUE FORUMS comment on the same issues (yet after you complain so much, your posts(s) get deleted by the forum moderators).

Calling customer service is useless. They just state "speeds aren't guaranteed", and there is nothing that they can so about the slowness during 'PEAK" time, which is from around 4pm to 11pm.

Ranging a little more than dialup, this is certainly unacceptable for $70 a month!

Eventually, I was released from my committment after I wrote the Better Business Bureau of Denver, and finally reached their "EXECUTIVE ESCALATIONS" department.

Ken Carroll is the president of the company. 

Do your self a favor and save yourself a HUGE headache.  DO NOT SIGN UP FOR WILDBLUE.

I have had HUGHES ever sense with no issues.  (See my other review)