Pgoodwin1

Good to hear. Glad they got it worked out. Usually if you hound the ISP, after a while they do something. I'm convinced some of them have policies where they don't do anything for customers with these kind of problems until you call three or more times.

From your test plots it looks like you have a lot of variation

I see that on TestMy you're getting about 7 Mbps download and about 0.4 Mbps upload when things are working OK. At least I assume that those speeds are in the range that your ISP plan says you should be getting. What is your plan speeds they said you should get?

one of your tests dropped down to 1.7 Mbps download.

i would be persistent with your ISP on this problem. Try to stay polite (though it's frustrating). Keep calling them until they get it resolved. 

Hahaha. Hello from SW Ohio in the US.

It's been approved since the 18th. 

Not or familiar with http injector.

Not sure what the issue is, but the combined test here at TestMy is working for me.

it was working a couple of hours ago too - when you posted

At 350 miles versus 50 miles, you might see a 10-20% difference, but that depends a lot on what infrastructure is between you and the TestMy server. Many times OOKLA based Speedtest servers are only 50 miles or less from the user.

Read all the tabs here: https://testmy.net/legit-speed-test.php

test some more on TestMy to build a database of your speeds versus time of day.

Your TestMy test used the Bangalore test server. I'm not sure how far away your OOKLA Speedtest server was testing to. If there's a significant difference between the distances the two tests are running, you'll see some significant difference between results.

That's good

11 hours ago, vlad1232 said:

Not bad for a 9$ internet provider.

 

That's pretty good for the price. Do some more testing here on TestMy to see what your real speeds are. Even if it's half of that, it's still great for $9

13 hours ago, OhNoMrBi11 said:

 

Thank you!  That TID is very telling. I tried a couple tests and the TID was a line that started high and flatlined or started low, very low and went up.  I'm thinking that tomorrow I'm phoning Spectrum and lowering my speed to 100.  

 

 

Before changing from the 200/20 plan, I would do some more testing here on TestMy. Try the Auto Test a few times over a few days to see how things do versus time of day. Try to build yourself a database of results that indicate whether you can hope to see 200 Mbps consistently or not, and at what time of day it actually reaches the 200 average. If the average of all your testing is down closer to 100, then you can decide if it's worth the extra $ for the 200/20 plan.

If possible, do some testing via Ethernet to see if the wireless results are equivalent. Plugging an Ethernet cable directly from the computer to the router would be ideal to do the baseline system capability.

10 minutes ago, OhNoMrBi11 said:

 

When I use OOKLA speedtest.net,  you can see that the download immediately pegs at 10, the goes up to 75, 100 and finally hits the 200 mark and a little over just at the end of the three second test. With that result, Spectrum/TW, says there you go! 200 MB.  But what I'm seeing is 10 committed and a burst to 200MB. I wish that I could make a test that can show me the committed and the peak.  I should always have my 200 and then if available a bursting rate above that.  

Depending on the time of day, you should see a fairly flat line to your New York TestMy server. The TestMy rssukts are more real world than OOKLA Speedtests. 

Go go to the Results link. In the table, select a download speed in the TID (test in-process data) column. It will show you what speeds were sustained during that test and how much variation there was.

We have several iPads here that don't disconnect (not using a century link router though). Is the signal strength indicator on the iPad good?

Try looking at the signal quality of the iPad at the router. Hopefully their router software allows you to look at the signal quality of each individual wireless client at the router. 

7 hours ago, OhNoMrBi11 said:

Close to howells, ny.  Used to have RR the Spectrum took over.  

Same here on RR and Spectrum. I have a 100/10 plan with Ectrum now and most of the time I'm getting about 115/10. 

Your tests to thw NY server shows good speed - a little higher than the 200 plan number (like mine's a little higher than the 100 plan number). You'd likely get less speed and consistency testing from where you are to Dallas. You might try the Miami test server; it may show a little better results than the Dallas server. 

I just tested to the Asia server and only got 24 down, 3.6 up

Where are you located? 

I don't know how to do that. Some other smart people might know. Post a separate question about that and see if you get some responses

Not sure which Actiontech router you have, but if it has "n" wireless it's plenty fast. 10/100 Ethernet is also plenty fast. I still use "n" wireless, and before I upgraded my router from 10/100 to 10/100/1000, I was getting 80 Mbps on both wireless and Ethernet on a 100 Mbps ISP plan.

as far as what your speed problem is, ask friends with your same ISP to test with TestMy and see what their results are. That way you could isolate the problem to your side or the ISP side.

if the issue is with the ISP, then I would suggest trying to get as many people as you can to complain to them.

I have an iPad 2 and it'll do about 35 Mbps, so it's not the speed limiting item. In the past, on an ISP plan of 25 Mbps max, I used to get decent streaming on a Roku 2.My TestMy speeds back then ranged from 15-25 Mbps depending on time of day. It might be challenging for you if you only get 4-7 Mbps. I don't have any streaming experience at that low of a speed, so I couldn't really say what your experience would be like.

4 hours ago, Ian3005 said:

The only way to get results is to keep on them. I have often resorted to calling every 15 minutes. Even then it took 61 days to resolve the connection issue.

 

Sometimes polite persistence is the only way to get people to own a problem.

See if you can find others close to you with your same service. Ask them to run tests on TestMy to compare to. Also, if possible, run your computer at their place if theirs is working well.

The DCM-301 modem should be plenty fast enough.

i think I saw where you live in Oregon, and your test scores are to the TestMy Dallas server. You could try testing to a closer test server, like San Francisco or Colorado Springs - go to the Test Servers link at the far right top of the home page. You might get better test results, however, that will only give you a little more realistic view of what your system is doing. It won't change anything about your buffering issue.

You might find some insight on a Roku support site about buffering problems. Searching on TestMy and there for Roku TV buffering might give you some more ideas.

I forgot to ask where you're located.

And LOL on the bears in the cave

If you know anyone else in the complex that has the same plan as you (100/10), get them to run theirs on TesyMy, and hook up your laptop in their apartment and run the TesMy tests. You'd like to be able to say that everyone in the apartment bldg is getting significantly less than your ISP plan speed. If that's the case, you can approach the landlord as a group and tell him that things aren't quite up to snuff, and perhaps Comcast will address his equipment because of the number of customers with your issue. Maybe you could put a request in people's mailbox or post a flyer with simple direction to run TestMy tests and report the results to you. Even if only 10% of the people actually do anything, you might get enough info to start working on the landlord, and/or Comcast.

I'm assuming you have an Ethernet connection to a Comcast modem used by others in the complex. Is that the case? Or do you have your own cable modem? See if you can get the cable modem/router brand and model number. It's possible that the apartment complex equipment is 10/100 Ethernet and you'd never reach an average 100 Mbps. The best you might ever do is 80 avg. Not sure how much Ethernet traffic you have in that complex, but if there's a lot, the apt complex equipment may be the bottleneck.

i agree that for now, don't pay to have a tech come out yet. There's a few things we can try before going that route.

There's more than likely wording in fine print somewhere that says "up to" 100 Mbps. Some ISPs are a lot better than others at proving good solid service at or near that max.