Pgoodwin1

I have no VDSL experience, only cable service. My plan is 100 down, 10 up.  I consistently get 115 and 10 on the NY test server which is some 500+ miles away.

Theres certainly no evidence in your test data where you’re getting near your 33 Mbps plan Max. I would continue to call your ISP on this. Be persistent but courteous. It may take several calls.

@CA3LE.  See above

Great thanks. Thought I was losing my mind LOL. Thought I forgot how to do it

I’m with Spectrum in Cincinnati and don’t have any issues

@CA3LE

mine doesnt work either - on an iPad or a Mac.

There was something wrong in the NY server path. It’s been fixed. I was getting very erratic results. TMN owner fixed it. Mine’s back to full speed too.

On 11/4/2017 at 6:09 AM, iamdw said:

Having the same issue here, just started happening recently - maybe a month(?). Speeds are very slow and inconsistent compared to what the used to be. NY test server btw. Other speed test sites are performing normally for me so i know it's not on my end.

What is your ISP plan supposed to deliver 20/5? The one really low test value has a different ID - what that a phone not on Wi-Fi ?

One thing that jumps out in the data is that when the download file is 200MB, almost all of the download speeds were good. There’s a couple of exceptions, but they may have been momentary in nature.

not sure why the Auto-size feature is giving such low results.

daronmal - where are you located?

My TestMy NY server test results look normal.

Your test results are all over the place. https://testmy.net/memberstats?type=comp_id&q=89624803073&TestType=D&limit=25

If you want an x-axis with time scale, I'd suggest exporting the CSV data and work it in Excel.  Go to Results page, choose the date span you want, then hit Export below the graph.

On a tablet, the full web page version is great. On a phone, the mobile version works good, just not as many options in front of you on the pages. Tests run the same

That much variation isn't normal with lower speed plans. Most of the time my Spectrum (Time Warner) 100/10 plan gets 115/10.5 with 1-3% variation, and periodically it'll drop down to 90/8 sporadically for a few minutes then clear up. I don't know if the faster plans like yours typically show more variation than that, but the numbers you are seeing seem to have way more variation than I think would be normal.

On 10/2/2017 at 8:50 PM, BRUCE AT THE ROCK said:

After a complaint a few months ago the "account" lady said they'd give me an "upgrade" to Gen 5 - At that minute - I mean at that minute, my speeds went from 5-6 mps to 30-40 mps.

A few days later here comes Kevin - Nice guy - I'm a field tech myself - I know the good ones - New wireless router - speeds 25-30 - OK good - A few days later speeds tanked to 8-10 where I'm at now - call, complain, call, complain - Here comes Kevin again w/a new router - OK good - Speeds back to 20-30 - a few days later down to 8-10.

These people workin' on my last nerve.

 

Stay on it with them. They'll eventually put more effort into it and resolve it.

Read the info in the Extras tab/link - read all of of the tabs there.  Speedtest values aren't real world. They filter the data - it's what the ISPs want and show you how their making their advertised speeds - not the real thing. Fake speeds.

https://testmy.net/legit-speed-test.php

You can go to the Results and hit the checkbox ar the right hand top of the table. It will select all in the table. Then hit the checkbox with the red X on it - that will erase-all in the table showing. Set the number of days at the top to cover what you want. 

Note - I'm not sure that this will erase all the data in the TestMy database, or whether it just erases what data shows in the graphs.

Good. You've eliminated the Wifi. 

Do all your computers/tablets exhibit the same behavior? If yes, then I would start calling the ISP repeatedly until they get it figured off ur. It may take many frustrating phone call, so stay patient and polite. These days, a lot of the first tier helpers at ISPs aren't overly skilled, so it may take multiple calls to elevate the issue.

if you have friends or neighbors in your local area that use the same ISP you ask them what their experience is.

See how things are by using Ethernet plugged directly into your Arris modem. That will isolate out your router and wireless. Post back on how it does. 

Very hot and mostly muggy. Other than that ... great

Call your ISP. Be persistent, but polite. Continue to call until they recognize there's a problem.

Also, go to the Extras link and read the Sped Test legitimacy - all tabs

Is the ISP testing site equally as far away as the TestMy test server?

what's the ISP test using for the test software? 

Hi from SW Ohio in the US

On 9/2/2017 at 8:34 AM, BRUCE AT THE ROCK said:

I've got Hughesnet and my speeds are typically 5-10 MBPS - 25 is what they told me I'd get on their new GEN 5 NW.

I've called them dozens of times - I opened up an FCC complaint - Nothing.

The perils of living in the country. 

Bruce & currentlazy

Run the Auto test to get some more data  -link is on the TestMy home page upper middle. This will give you a better idea of what your system is doing at different times of day.

if you can, plug your computer directly into the modem with Ethernet and do some testing.  

If you're using wireless, get as close to the wireless router as you can and see what it's doing.