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Pgoodwin1

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Posts posted by Pgoodwin1

    Slow wifi speeds on HT2000W but fast speeds on ethernet?

    in HughesNet (DIRECWAY)

    Posted

    When you’re watching movies wirelessly, and it’s buffering, are you on your laptop, or a smart TV, or a Roku - what kind of device are you watching on?

     

    What type of wireless ESS device are you using: is there a wireless router and a separate modem, or an all-in-one modem/router?

     

    How far is it from your laptop to the wireless modem-router?

     

    Are there a lot of walls between your viewing device and the wireless point?

     

     

    Upload Speed from test

    in General Discussion

    Posted

    I’m not sure their answer “too bad, the only thing they can do is to lower my plan to 5Mbps so I will pay less.“ is even true. The fact that they are measuring only 1 Mbps from their end says there’s something terribly wrong. I would be persistent with them. Ask them if they can elevate the problem to a supervisor. Tell them you’re willing to pay the full price for their service if they can deliver what they sold you. It’s frustrating, but persistence with patience may work. If you call enough times, they may actually do something about it. 

     

    It sounds from that answer they gave you that a person of low technical capability is answering your calls so be persistent about elevating the issue.

     

    if there are other people in your area with the same service and plan, see if you can find out how theirs is working. If theirs has the same problem, then it’s a widespread problem they have. If theirs is faster and more consistent, then the issue would obviously be more localized. The ISP should be able to check other customer speeds in the area, and inform you what they found. Not sure I’d trust an answer from the first tier customer support people though since they told you 0.5 to 1 is all they can deliver on a 10 Mbps plan. I’d try to propose to a supervisor that they repeat connection tests to other customers. You checking independently if possible would be the best way.

    Dropped tests

    in New Members

    Posted

    On 9/12/2018 at 10:44 AM, cteater said:

    I am missing test results from an auto download test.  I believe it is due to network issues on our side. 

    Can you tell me how many times the test will fall to connect before it cancels itself?  Does the auto test cancel itself?

    @CA3LE  maybe you can answer this one

    Very big difference between testmynet vs speedtest

    in General Help

    Posted

    The 6 MB/sec is megabytes per second. The roughly 48 Mbps from TestMy and Speedtest is megabits per second. There are 8 bits per byte, so the 6 MB/sec is the same as 48 Mbps. 

     

    I notice that your test results in Results over the past week has quite a few points between 40 and 50 Mbps, with a few points here and there between 10 and 25. Pretty big variation but not uncommon on the internet these days.

    World results

    in General Discussion

    Posted

    @CA3LE

     

    Just a heads up - if you do some work on the Database. There’s some glitches in the world results full listing behavior.

     

    if you select “Download Speed” to sort,, page 1 comes up sorted. If you go to page 2, it’s no longer sorted by download speed. If you choose to sort on download speed on page 2, it jumps back to page 1.

     

    Also, it looks like you should be able to sort on increasing download speed by selecting download, but it won’t change from the increasing.dorection.

     

    i checked the beta version, it’s different - doesn’t have the tabs, but the sorting has the same issue

    World results

    in General Discussion

    Posted

    Looks like using the Search / Full Losting tab on the world results page under Database will find whatever you need. Other than the fastest country averages listed on the Top Countries for Bandwicth tab, I don’t se a country ranking.

    Internet Speeds

    in New Members

    Posted

    pobrechamaco’s #1 comment above is a good place to start.not sure what year that PC is.

     

    I couldn’t find the Ethernet spec for that model online. Do you have a manual for the PC ? Is it a gigabit Ethernet? 

     

    I found a spec on the wireless card - it’s 802.11 b/g/n. The “n” wireless should be fast enough to get you the 200 Mbps, but I don’t know if HP’s wireless in that PC operates near the max of 802.11 n. You shouldn’t have to get a wireless USB dongle if your Ethernet card is gigabit Ethernet. 

     

    If you’re using a Spectrum modem / router, the router should be the limiting item.

     

    I have a 200 Mbps Spectrum plan and get an average of about 190 Mbps as tested here with wireless. Typically I’ll get 150-170 via Ethernet . - not on a PC though. And I’m not skilled with PCs (Mac guy). I know there are some skilled PC hardware guys on here that could help. Theres plenty of possible problems in software.

     

     

    Request for Middle Variance Formula/Algorithm

    in General Discussion

    Posted

    @CA3LE

     

    An alternative or addition  to the present average % variance would be to show two things:

     

    1. the max deviation from the average,

     

    2. The average of the absolute value of all the deviations. 

    Average (abs(Speed1 - Average), abs(Speed2 - Average),....abs(Speed19 - Average))

     

    and maybe have a button for the option of displaying both 1. and 2. either in % or in Mbps.

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