Pgoodwin1

The short answer is that your ISP test Server site is <50 miles from you, and is not reporting the complete results to you.nearby test servers don’t give you a realistic internet performance speed because most of the time when you use the internet, the sites you connect to are much farther away than 50 miles and go through a complex web of nodes.

You can see on the green and yellow graph above that your download speed is all over the place but the result they give you (109Mbps) is the value it was at the end of the test, The actual value of that data is far lower than 109 if they had averaged over the whole test period.
 

Here’s a good write up of why the TestMy results are meaningful and the ISP tests have a limited usefulness. Read all the tabs on this page.  https://testmy.net/legit-speed-test.php

11 hours ago, pjallee said:

Just now it was 27.8 Mb download and 270 kb upload

 

Sorry for the confusion. I meant what speeds are you supposed to be getting from your ISP plan?

What Download and Upload speeds is your plan?

@entrappedmind  too bad it’s your only option.

@CA3LE  do you have any comment on entrappedmind’s comment:

Not according to them.

"We do guarantee your speeds to us.  Beyond our network we can not do anything about that."

"...you are getting your correct speeds to us which is what we guarantee."

"...we have no control over what happens with data once it is no longer in our footprint."

"...we can guarantee are tests performed at speedtest.bex.net, as that traffic stays entirely on our network. We have no control over internet traffic once it leaves our network”

If I remember correctly, you’ve made some comments in the past about how ISPs help customers for issues outside the ISP’s network by negotiating re-routes 

On 4/4/2020 at 11:17 AM, entrappedmind said:

 

No, they have no "ticket" system.

 

 

They've refused to allow me to record calls on my end, and I insist on having a record of communications.

I don’t see how they can prevent you from recording anything on your end (and how would they know). And since they have no ticket system, they aren’t behaving like a real service company. Sounds like you should end your service with them ASAP if you can’t get some action via phone calls. Don’t let them bully you with talk about your contract. They broke the contract with lack of service. 

9 hours ago, entrappedmind said:

Yesterday's & today's test results, running a 50MB test every ten minutes (https://testmy.net/quickstats/entrappedmind).

 

 

No idea whatsoever why it spent a little over a day spiking from one extreme to the other as opposed to the predictability I'd grown accustomed to, but now it appears to be back to struggling again, at least for the moment.

 

 

Still hoping to hear back from anybody with some sort of suggestion, especially since I'm now on day three of the ISP's techs ignoring my emails.

 

Can someone at least reassure me that my suspicions of throttling are just paranoia?

It’s a pain to have to go thru this stuff I know. I suggest you call them instead of emailing. Be polite but persistent. If you don’t get satisfaction from talking to their first level support person, ask to speak to a supervisor. I assume you have some kind of problem ticket number that your emails are posting to. 

I notice in your TestMy results table of download tests: all of the bad results have a 40MB test file size, and all of your better ones have a test file size of 122MB. Maybe try some manual testing with either 100MB or 125MB chosen manually. If the test time is excessively long because of low speeds, reduce it from 100 to 75. See if there’s any consistency with the larger test file sizes.
 

The file size is probably not the issue, but I did notice all your lousy download speeds were with the 40MB test file size.

I don’t think their comments about them not being able to control things beyond their system footprint is entirely true. I believe they can do something about it by identifying where the bottlenecks are and having those providers help diversify traffic. I don’t personally know what it is that can be done. Maybe @CA3LE can comment here about what to request them to do.

Bottom line is for them to have happy customers. They’re an Internet Service Provider not just a Buckeye Broadband access service.

15 hours ago, Wilma deaton said:

My internet keeps stopping then working again then stopping it just don't stop an work right at all an can't get no help from hugesnet by the time they did answer my internet when out again hope they don't charge me for a year its Ben awful with them an I tried to cancel before the 30 day free trial an they said I didn't have one so never get them for your provider its just horribl

Looking at your test data it shows something happened after 3/23/20. Your tests after that changed to really low. 
 

Try selecting the Dallas test server with Multithread off. I notice your results have multithread on for download tests and the Dallas server selected for upload testing. I assume the Dallas server is the closest to you. Is that true?

17 hours ago, entrappedmind said:

After getting nowhere despite a week of back-and-forth with my ISP's tech support, I've finally decided to seek answers elsewhere. Asking here because A: this is where I'm doing much of my testing and B: because I noticed moderator mudmanc4 running tests on my provider and getting considerably better results (which would invalidate much of what the ISP is attempting to tell me).

 

My plan calls for 100 down/5 up. Over the past couple years, I'd gotten used to just accepting the fact that at "prime" times, my speeds would drop to 30 or 40. Well, recently, they've been dropping to 2 or even 1 - and beyond.

 

I've tracerouted the typical DNS servers (Google, OpenDNS, etc), and found that at the times my speed is decreased, my ping is spiking from the ~15 to ~125   - just as the data hops from tier 2 (MaxxSouth) to tier 1 (HE, NTT, Cogent, and Level3). ISP claims this is unrelated and irrelevant, I don't think I agree. Feels too coincidental.

 

Originally, I had been using Speedtest.net for my testing. Those results: https://www.speedtest.net/results?sh=347ff22b5677a4a0107c1c787541b437  Since I discovered the scheduled testing here yesterday, I've switched. Those results: https://testmy.net/compID/123093662818

 

Where do I go from here? Am I barking up the wrong tree? Or is the ISP simply trying to frustrate me into giving up so they don't have to address an issue? I'm at my wits' end.

 

Thanks!

 

EDIT: After reading other threads, I ran a latency test, too: https://testmy.net/latency?gID=wmkv7k0wty

EDIT2: Wired connection, as I didn't specify before. And for reference, this is the intranet speed test result: http://buckeyebroadband.speedtestcustom.com/result/6d79a3a0-738e-11ea-a16c-a1e437aa21e6

All of your latency tests look really big. On your Buckeye Broadband test the ping test said 13 mSec. That would have been to a very nearby server (one of theirs). So it’s not your equipment. Ask them to route you differently.

On 3/27/2020 at 12:24 PM, George Sumner said:

My download speed is slower than my upload speed. I have to type real slow on most pages as the response will not follow my typing speed. I have an old modem Ht1100 runs awhile then hesitates and usually has to be rebooted. My download speed is usually less than 1 Mb/sec and my upload speed is usually more than 1Mb/sec. Lots of times my Modem will have to be reset at the modem.

Post TestMy results

Do some test my ping testing to the various test my test servers and post back with those results.

I do not know how stable you can expect your results to be using Ethernet in your house at this high ISP plan speeds.  If you’re not connected directly to the modem gateway then wiring length and quality may be coming into play. Outside your house, I don’t know how stable their system is either at those high speeds. My plan is a Charter (Time Warner) 200 Mbps plan and it varies about +/- 10 % typically Round 210 Mbps. That’s via wireless. The one computer I have that’s connected via Ethernet typically maxes out around 150 Mbps though. Not sure if that’s because my house cabling is CAT5E instead of CAT6.

Run some tests here so people can see what you’re getting

21 hours ago, almack said:

Same story here.  1-2 mbps download speed consistently (told me it was 25 when signed up for the new 5th Generation).  Upload test sometimes crashes because it is so slow.  I have spent days now trying to get help .  All they say is that it has been "sent to engineering" and that they will call me back.  I only use them because there is no alternative in rural Pennsylvania and have had to use them for years.  Once I had to dig the trench for coaxial cable from dish to the house for their installers because the ground was "too hard".  Installer was about 20 years old, I'm over 60.    Hughes net is a provider of last and only resort.

That’s crazy having to dig the trench for them.

Mine looks OK this morning

That sounds like something that Spectrum should be able to help you with. Call them - be patient, but be persistent and call back if they can’t find anything on the first call with them.

10 hours ago, Kit Corson said:

My Hughes net downloads vary all day and night. Night time TV streaming measures less than 2 mbps. I pay for 25 mbps would be happy to get the guaranteed 12 mbps instead of the terrible speeds showing up when I test. What’s going on? 

Have you tried hooking directly to your modem with Ethernet?

Support Net Neutrality

The US Court has asked for public opinion about the disgraceful erosion of open internet rules pre-2016 when Trump installed Ajit Pai as the head of the FCC. Mozilla challenged the new FCC rules (2017) in court (2018). Here’s your chance to get on record. Trump’s FCC wants tiered $ charging for priority service (you’ll be put in a queue and throttled) if you don’t pay for the highest tier service). The ISPs, Trump, the Republican Party, and the FCC support this - nobody else.

File your comment (Online form) here.  https://www.fcc.gov/ecfs/filings/express

Enter 17-108 in the first field. That’s the docket number

Tell them to throw out everything that’s been done by the FCC on net neutrality since 2016. The form only takes a couple of minutes to complete.

Tell them that the FCC is no longer working for the American people but are implementing Trump’s directives to the FCC. There’s been a constant erosion of the public open internet. 

The FCC’s Restoring Internet Freedom lies are here:  https://www.fcc.gov/restoring-internet-freedom.  Completely misleading

Here’s Mozilla’s case description:  https://en.wikipedia.org/wiki/Mozilla_v._FCC

Not sure if this will be helpful, but downstairs I have Spectrum supplied telephony modem and a separate Sagecom router. It’s not set to Bridge Mode. Upstairs I use my own router. It’s set to Bridge Mode.

The current administration and the Republican Party (as it is now) are horrible in their positions on personal freedoms and human rights. The worst ever. Their aim is to undo everything that’s been done in the past that was put in place for the public good if it can’t be shown to produce more profit. And they undo things put in place by prior Democrat administrations even if it doesn’t show any profit so they can put the same thing back in place with a different name to get the credit for it.

what blows my mind is that about 50% of Americans believe that this bunch in control now is actually acceptable and believe somehow that they are “Making America Great”. They’ve swallowed al of their propaganda, thinking the Republicans is Washington actually give two hoots about them. Their version of America is grossly distorted.

sorry about the political ranting, slowly and surely they are taking the open internet away.

CABLE - is the first number in the ranking the average download for the number of tests picked?

Is the next number the max download? 
 

maybe add labels to the top of the table of results?

On 1/6/2020 at 12:47 PM, Shomond harris said:

I just got my service and it is slow, can't stream. Keeps buffering.  

I don’t see any test results here on TestMy. Run some tests so we can see what your downloads and uploads look like

What are your up/down speed that you’re supposed to be getting ?

@mudmanc4 what’s a reserved address block?

On 12/27/2019 at 11:27 AM, Tiffany1214 said:

Hello I’ve had my service for not even a month now .since day 1 i haven’t been able to watch anything on any of my devices for more then 5 min without interruption and that’s if it even comes on at all . Called tech support yesterday was on the phone for over 2 hours with them they blamed it on a storm in another state . That storm hasn’t been there for almost a month . At this point I’m ready to cancel this crappy service it’s that bad .

I don’t see any test data for you.