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angela641

Have Satellite and slow upload speed...

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  I am currently running Windows XP, and DirecWay Satellite Internet Connection.  I upgraded my DirecWay account to professional to try and get faster upload speeds.  They say I should get 200/kpbs upload speeds but I only get 16-33!! Not even close.  I use Vonage telephone service cannot use my phone because the upload speed needs to at least be at least 90 and it is not even close.  What can i do to help get my upload speed up there??? I called DirecWay and they say they cant do anything, even though I upgraded my service and am paying more now for faster speeds I am not getting. :( Help. Please

Angela

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Sorry forgot to paste this:

TCP properties for IP = ()

Browser/OS = Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322)

Notes: Read the Analyzer FAQ if the above is not your IP address.

TCP options string = 0204058c

MTU = 1460

MTU is not fully optimized for broadband. Consider increasing your MTU to 1500 for better throughput. If you are using a router, it could be limiting your MTU regardless of Registry settings.

MSS = 1420

Maximum useful data in each packet = 1420, which equals MSS.

Default TCP Receive Window (RWIN) = 16000

RWIN Scaling (RFC1323) = 0 bits

Unscaled TCP Receive Window = 16000

RWIN seems to be set to a very small number. If you're on a broadband connection, consider using a larger value.

For optimum performance, consider changing RWIN to a multiple of MSS.

Other RWIN values that might work well with your current MTU/MSS:

522560 (MSS x 46 * scale factor of 8)

261280 (MSS x 46 * scale factor of 4)

130640 (MSS x 46 * scale factor of 2)

65320 (MSS x 46)

bandwidth * delay product (Note this is not a speed test):

Your TCP Window limits you to: 640 kbps (80 KBytes/s) @ 200ms

Your TCP Window limits you to: 256 kbps (32 KBytes/s) @ 500ms

Consider increasing your RWIN value to optimize TCP/IP for broadband.

MTU Discovery (RFC1191) = ON

Time to live left = 246 hops

TTL value is ok.

Timestamps (RFC1323) = OFF

Selective Acknowledgements (RFC2018) = OFF 

IP type of service field (RFC1349) = 00000000 (0)

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Yo

  I am currently running Windows XP, and DirecWay Satellite Internet Connection.  I upgraded my DirecWay account to professional to try and get faster upload speeds.  They say I should get 200/kpbs upload speeds but I only get 16-33!! Not even close.  I use Vonage telephone service cannot use my phone because the upload speed needs to at least be at least 90 and it is not even close.  What can i do to help get my upload speed up there??? I called DirecWay and they say they cant do anything, even though I upgraded my service and am paying more now for faster speeds I am not getting. :( Help. Please

Angela

Report them to the Better Business Bureau for FAlSE adverstising. Make sure you provide all the ads and send Direcway a copy

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Do a tracert, click 'Start' and then 'Run'. Type "cmd" into the box and click 'ok'.

A DOS black screen will appear. Type after the C:

tracert www.yahoo.com

and press enter key

When test is completed, move mouse cusor to the DOS black screen, click right and choose 'select all'.

Move mouse cursor to the Quick Reply box of this forum, click right and 'paste'.

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Microsoft Windows XP [Version 5.1.2600]

© Copyright 1985-2001 Microsoft Corp.

C:Documents and SettingsOwner>tracert www.yahoo.com

Tracing route to www.yahoo.akadns.net [68.142.226.38]

over a maximum of 30 hops:

  1    2 ms    <1 ms    1 ms  192.168.1.1

  2    *        *        *    Request timed out.

  3  1392 ms  989 ms  979 ms  dpc67142140002.direcpc.com [67.142.140.2]

  4  1549 ms  1029 ms  989 ms  dpc67142131030.direcpc.com [67.142.131.30]

  5  674 ms  959 ms  959 ms  dpc67142128138.direcpc.com [67.142.128.138]

  6  2106 ms  989 ms  989 ms  67.96.217.41

  7  1175 ms  959 ms  1029 ms  216.140.3.37

  8  1177 ms  1569 ms  1019 ms  s3-0-0.a1.hywr.broadwing.net [216.140.0.66]

  9  1905 ms  999 ms  1659 ms  ge-3-6.rp0.snjs.broadwing.net [216.140.0.134]

10  885 ms  1000 ms  989 ms  4.68.111.73

11  1894 ms  989 ms  1000 ms  ae-31-51.ebr1.SanJose1.Level3.net [4.68.123.30]

12  976 ms  739 ms  1029 ms  ae-2.ebr1.LosAngeles1.Level3.net [4.69.132.10]

13  1357 ms  999 ms  709 ms  ae-1.ebr2.LosAngeles1.Level3.net [4.69.132.6]

14  1704 ms  979 ms  969 ms  ae-3.ebr2.Dallas1.Level3.net [4.69.132.78]

15  1285 ms  1589 ms  1310 ms  ae-1.ebr1.Dallas1.Level3.net [4.69.132.45]

16  1248 ms  980 ms  989 ms  ae-3.ebr1.Atlanta2.Level3.net [4.69.132.82]

17  1958 ms  820 ms  1029 ms  ae-2.ebr1.Washington1.Level3.net [4.69.132.86]

18  2697 ms  839 ms  1379 ms  ge-3-0-0-51.gar1.Washington1.Level3.net [4.68.12

1.2]

19  1237 ms  2429 ms  989 ms  63.210.29.230

20  1554 ms  979 ms  940 ms  t-3-1.bas1.re2.yahoo.com [206.190.33.91]

21  1085 ms  1009 ms  999 ms  p7.www.re2.yahoo.com [68.142.226.38]

Trace complete.

C:Documents and SettingsOwner>

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You have a bad signal on your second hop:

2    *        *        *    Request timed out.

Check the cable connections to your modem and also if your modem is working correctly.

In addition, make sure it is not affected by electromagnetic interference (EMI). Possible source of EMI includes router, sound speakers, cordless phone set, TV set, power supply box of CPU, etc.

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You have a bad signal on your second hop:

2    *        *        *    Request timed out.

Check the cable connections to your modem and also if your modem is working correctly.

In addition, make sure it is not affected by electromagnetic interference (EMI). Possible source of EMI includes router, sound speakers, cordless phone set, TV set, power supply box of CPU, etc.

Just a device that doesn't respond to pings...

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I guess the best arrangement would be to place the phone on the side of your CPU and router on the other side of the desk. The modem should be on the floor below your router. If you have a low support, use it to raise the modem off the floor but still below your desk.

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This topic needs to be moved to the Dway forum...

Angela641, do you know what satellite and transponder you are on?

You can find out by going to

http://192.168.0.1/

and clicking on system info

Your satellite will be listed as "longitude" and the transponder will be listed as "frequency".

If you are on 83W and 1370, the problem is most likely with DWAY, as many of us on that sat and transponder are having a slow upload speed problem.

As far as Vonage is concerned, DUMP IT.  If it does work on Dway, it won't work well, and is a well documented issue.  Netzero or anything that uses Cystalvoice will work well.  I think Net2Phone works well also.

Other things to consider:

Check your transmission stats, it will be on the http://192.168.0.1/ page, listed as transmission info.  If you are getting a lot of tranmission errors, there may be other problems with your setup.

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Microsoft Windows XP [Version 5.1.2600]

© Copyright 1985-2001 Microsoft Corp.

C:Documents and SettingsOwner>tracert www.yahoo.com

Tracing route to www.yahoo.akadns.net [68.142.226.38]

over a maximum of 30 hops:

  1    2 ms    <1 ms    1 ms  192.168.1.1

  2    *        *        *    Request timed out.

  3  1392 ms  989 ms  979 ms  dpc67142140002.direcpc.com [67.142.140.2]

  4  1549 ms  1029 ms  989 ms  dpc67142131030.direcpc.com [67.142.131.30]

  5  674 ms  959 ms  959 ms  dpc67142128138.direcpc.com [67.142.128.138]

  6  2106 ms  989 ms  989 ms  67.96.217.41

  7  1175 ms  959 ms  1029 ms  216.140.3.37

  8  1177 ms  1569 ms  1019 ms  s3-0-0.a1.hywr.broadwing.net [216.140.0.66]

  9  1905 ms  999 ms  1659 ms  ge-3-6.rp0.snjs.broadwing.net [216.140.0.134]

10  885 ms  1000 ms  989 ms  4.68.111.73

11  1894 ms  989 ms  1000 ms  ae-31-51.ebr1.SanJose1.Level3.net [4.68.123.30]

12  976 ms  739 ms  1029 ms  ae-2.ebr1.LosAngeles1.Level3.net [4.69.132.10]

13  1357 ms  999 ms  709 ms  ae-1.ebr2.LosAngeles1.Level3.net [4.69.132.6]

14  1704 ms  979 ms  969 ms  ae-3.ebr2.Dallas1.Level3.net [4.69.132.78]

15  1285 ms  1589 ms  1310 ms  ae-1.ebr1.Dallas1.Level3.net [4.69.132.45]

16  1248 ms  980 ms  989 ms  ae-3.ebr1.Atlanta2.Level3.net [4.69.132.82]

17  1958 ms  820 ms  1029 ms  ae-2.ebr1.Washington1.Level3.net [4.69.132.86]

18  2697 ms  839 ms  1379 ms  ge-3-0-0-51.gar1.Washington1.Level3.net [4.68.12

1.2]

19  1237 ms  2429 ms  989 ms  63.210.29.230

20  1554 ms  979 ms  940 ms  t-3-1.bas1.re2.yahoo.com [206.190.33.91]

21  1085 ms  1009 ms  999 ms  p7.www.re2.yahoo.com [68.142.226.38]

Trace complete.

C:Documents and SettingsOwner>

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I believe the above was an old tracert.

Do a tracert, click 'Start' and then 'Run'. Type "cmd" into the box and click 'ok'.

A DOS black screen will appear. Type after the C:

tracert www.testmy.net

and press enter key

When test is completed, move mouse cusor to the DOS black screen, click right and choose 'select all'.

Move mouse cursor to the Quick Reply box of this forum, click right and 'paste'

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I understand from ghostbuster that Dway is having some glitches. Perhaps he can help you on tuning your transponder and choice of phone set.

Here is a cablenut file to tweak your window registry. Download the Cablenut Adjuster from www.cablenut.com. Use it to open the ccs file, click 'Save to Registry', exit and reboot your comp to take effect.

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If you're on satellite AMC9 (1370) you're most likely expeiencing a problem that has been widely reported.  For more information check out these two posts on DSLReports.com:

http://www.dslreports.com/forum/remark,15530328

http://www.dslreports.com/forum/remark,15486927

A workaround that seems to help is to force range down to 2/3 (instead of 4/5).  A better solution is to call Direcway and complain very specifically about slow uploads on AMC9 - and mention that it's being experienced and documented by multiple users.

Good luck!

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Transmit Status Transmitter ready. (TxCode 8)

Number of Successful Transmissions 265618

Number of Failed Transmissions 486

Number of Packets Submitted for Transmission 104132

Not bad, have you tried force ranging?

What's your rate code? To find out, type 192.168.0.1/fs/advanced/advanced.html in your browser and on the first page, look for "Rate code".

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just for something to compare it Tracing route to www.testmy.net [67.18.179.85]

over a maximum of 30 hops:

  1  1667 ms  1503 ms  1431 ms  hh1095067.direcpc.com [205.177.62.67]

  2  1702 ms  1479 ms  1456 ms  dpc6682016181.direcpc.com [66.82.16.181]

  3  1502 ms  1500 ms  1431 ms  dpc6682016073.direcpc.com [66.82.16.73]

  4  1499 ms  1511 ms  1487 ms  so-5-1.hsa1.Washington1.Level3.net [63.215.128.1

29]

  5  1438 ms  1495 ms  1500 ms  ae-1-51.bbr1.Washington1.Level3.net [4.68.121.1]

  6  1567 ms  1423 ms  1499 ms  as-0-0.bbr2.Dallas1.Level3.net [64.159.0.137]

  7  1678 ms  1503 ms  1432 ms  ae-13-55.car3.Dallas1.Level3.net [4.68.122.143]

  8  1506 ms  1428 ms  1571 ms  4.78.221.146

  9  1516 ms  1483 ms  1451 ms  vl32.dsr02.dllstx3.theplanet.com [70.85.127.62]

10  1810 ms  1496 ms  1503 ms  vl42.dsr02.dllstx4.theplanet.com [70.85.127.91]

11  1439 ms  1575 ms  1423 ms  gi1-0-2.car17.dllstx4.theplanet.com [67.18.116.8

5]

12  1630 ms  1423 ms  1508 ms  85.67-18-179.reverse.theplanet.com [67.18.179.85

]

Trace complete.

C:>

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Tracing route to www.testmy.net [67.18.179.85]

over a maximum of 30 hops:

  1  1667 ms  1503 ms  1431 ms  hh1095067.direcpc.com [205.177.62.67]

  2  1702 ms  1479 ms  1456 ms  dpc6682016181.direcpc.com [66.82.16.181]

  3  1502 ms  1500 ms  1431 ms  dpc6682016073.direcpc.com [66.82.16.73]

  4  1499 ms  1511 ms  1487 ms  so-5-1.hsa1.Washington1.Level3.net [63.215.128.1

29]

  5  1438 ms  1495 ms  1500 ms  ae-1-51.bbr1.Washington1.Level3.net [4.68.121.1]

  6  1567 ms  1423 ms  1499 ms  as-0-0.bbr2.Dallas1.Level3.net [64.159.0.137]

  7  1678 ms  1503 ms  1432 ms  ae-13-55.car3.Dallas1.Level3.net [4.68.122.143]

  8  1506 ms  1428 ms  1571 ms  4.78.221.146

  9  1516 ms  1483 ms  1451 ms  vl32.dsr02.dllstx3.theplanet.com [70.85.127.62]

10  1810 ms  1496 ms  1503 ms  vl42.dsr02.dllstx4.theplanet.com [70.85.127.91]

11  1439 ms  1575 ms  1423 ms  gi1-0-2.car17.dllstx4.theplanet.com [67.18.116.8

5]

12  1630 ms  1423 ms  1508 ms  85.67-18-179.reverse.theplanet.com [67.18.179.85

]

Trace complete.

C:>

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