xs1 Posted February 17, 2005 CID Share Posted February 17, 2005 Tech support makes baby jesus cry. I Emailed my ISP yesterday... (or was it today.. o_O..ill look at the date later) asking of other packages that have better upload rates..... and this is what they told me.. Hi, Iv been an Earthlink Customer for some time now, and i was wondering if their are any other packages available for us other than the " 5000/386 " and the premium "8000/512" package. I ask this because i rarely use the download, but uploading is an issue. 700 kbs download is good , great actually, but the 40 kbs upload is the problem. Is their anyway to setup a symmetric type account? Like 2000/2000 or 1500/1500 or things of that nature? I ask because iv heard ' Other' isp's will be setting up packages such as this in the near future, but I'm very happy with my current cable service and do not want to switch. Is this at all possible, please let me know! Thank you for contacting us. We understand your concern regarding the upload speeds of the cable connection. The most effective way to resolve this issue is to power cycle your cable modem. This will reset the modem for optimal performance. Use the following instructions to assist you with power cycling your cable modem: Note: You will need to power down your computer. Please make sure all your data is saved. 1. Close all applications and shut down the computer 2. Turn the computer power OFF 3. Unplug your cable modem, making sure the power is OFF 4. Wait 1-3 minutes to ensure that the modem is completely reset 5. Plug your modem back in making sure the power is back ON 6. Turn the computer power back ON This should fix the most common problems including slow transfer rates. um..... Quote Link to comment Share on other sites More sharing options...
wingzero2309 Posted February 17, 2005 CID Share Posted February 17, 2005 lol...bots...another sideeffect of isps grab a snickers! Quote Link to comment Share on other sites More sharing options...
disturbed Posted February 17, 2005 CID Share Posted February 17, 2005 hahah....sad Quote Link to comment Share on other sites More sharing options...
MICROWAVE Posted February 17, 2005 CID Share Posted February 17, 2005 When in doubt power cycle.....L0L Thats some great support..... Microwave Quote Link to comment Share on other sites More sharing options...
VanBuren Posted February 17, 2005 CID Share Posted February 17, 2005 thats l33t support VanBuren Quote Link to comment Share on other sites More sharing options...
xs1 Posted February 19, 2005 Author CID Share Posted February 19, 2005 :sigh: Thank you for your reply. We apologize for the confusion caused. We understand your concern that you would like to know if EarthLink provides any Symmetric speed for Cable connections. Currently we do not offer the Symmetric speed option for Internet connection wherein the Upload and Download Speeds are same. Please note that the Broadband connection speeds has been devised in such a way that the download speed is more than the upload speed based on the assumption that customers download activities are more from the upload activities. Damnit..... Quote Link to comment Share on other sites More sharing options...
MICROWAVE Posted February 19, 2005 CID Share Posted February 19, 2005 Quote Link to comment Share on other sites More sharing options...
ROGMAN Posted February 19, 2005 CID Share Posted February 19, 2005 SOUNDS REASONABLE TO ME NICE PIC Quote Link to comment Share on other sites More sharing options...
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